Limited Motors Auto Group

I am rejecting this response because: ***Revdex.com's Translation***It was not so much courtesy that they extended my warranty for the truck for three more monthsFor this the person that they sent to revise the truck took cables and he connected them and apparently burnt the battery and that was the reason why they repaired it Speaking of the truck burning oil, I went to the dealer where the mechanic Victor and he told me that if they put hand on the vehicle the agency Chevrolet would no longer be responsible in repairing itFor this I went to speak with the agency Chevrolet and they told me that meanwhile I had warranty with Limited Motors they can also repair it and that in no way would it affect the warranty that I have with ChevroletWhich is why I returned to Limited Motors to speak to Martin and he told me it would be best to continue driving the vehicle and it would burn the motor and that way the agency Chevrolet would put in a new motorI obviously did not want to do that because I am a person who has never caused problems and something I would never doI told Martin that I would not do those types of thingsI had my warranty and I wanted the dealer to repair itMartin refused to repair it and I took it to the agency Chevrolet where they take charge of checking how much oil it wastesIn the letter I received from the business they mention that my warranty was not valid anymore because I had more than 4,miles but the truck barely has 2,I do not know why they said that incorrect information I just want Limited Motors to pay me the expenses I have been making to the truck because I still had my warranty and it did not cover anything

After the sale of the vehicle, the customer notified us that the vehicle would not start. Limited Motors sent someone out to try to jump-start the vehicle. The vehicle was taken to our shop where we replaced the battery.The customer complained that they would not be able to pull their
trailer to sell their products and asked for a loaner. Because of insurance liability, Limited Motors cannot loan vehicles. Our Finance Manager, Froy, offered to pull the trailer for the customer and return it for them at the end of the day. They originally were to meet at AM. The two texted back and forth. Froy finally called the customer who said they would be ready around AM. Froy did not hear back from the customer that day.The following day the customer came to the dealership and wanted to cancel the contract. As a courtesy, our Sales Manager, Martin, offered to extend our original warranty. This would not cover "whatever problem occurred with the vehicle". It was simply an extension of the original power-train warranty.A few months later, the customer notified us that the vehicle appeared to be leaking oil. When the customer brought the vehicle to our shop, our technician, Victor, explained to the customer that the vehicle was still under the manufacturer's warranty. We would not be able to fix any issues the customer had without voiding that warranty. He advised the customer to take the vehicle to Three Way Chevrolet for diagnosis and repair.The customer then contacted Martin and asked him to take the vehicle to Chevrolet for her. She felt that Limited Motors should take the vehicle for her as it was still under our warranty. Martin advised the customer that he was unable to take the vehicle for her as it was already registered to her. (We could have dropped the vehicle off, but we would not have been able to authorize a diagnosis and/or repair.)The customer then stated that she would leave the vehicle on our lot for us to take to the Chevrolet dealer. Martin told her that would not be acceptable. We could not take responsibility for the vehicle and he would have it removed from our lot if she left it there. (We have had issues with theft and our insurance would not have covered any damages that might have been done to her vehicle.) And, once again, yes, we could have taken the vehicle to the Chevrolet dealer, Having her permission to take it to the dealer still does not give us the authority to authorize a diagnosis and/or repair on her behalf.Three Way Chevrolet advised the customer that they would need to track the oil consumption before performing any repairs. They advised her of the process needed that would need to be followed to validate the repairs under the manufacturer's warranty. They also advised her that the vehicle was ready for a regular maintenance., such as an oil filter, air filter, etc. She apparently took this to men that the vehicle had not been serviced prior to the sale. Her assumption was incorrect. As she had already put close to miles on the vehicle, this would be considered regular maintenance that would be necessary regardless of any other issues she may have been having. Our limited warranty does not include regular service maintenance.This was the sale of a used vehicle. As with any vehicle, new or used, there are occasionally issues involving repair. That is why manufacturers, and dealers, offer a warranty Limited Motors is in no way responsible (or obligated) to reimburse the customer for these charges

Initial Business Response /* (1000, 9, 2015/09/20) */
Ms*** purchased a vehicle from our company on 08/10/She did trade in her Ford Flex, which had a payoff of $16,Our company does not payoff a trade in until the vehicle purchased has been paid forUntil that time, we do
not consider the sale finalizedUnfortunately, Ms***'s payoff was overlookedA gentlemen claiming to be the boyfriend of Ms*** (and also claiming to be on the contract of the vehicle purchased) informing us that a payment had been deducted from the checking account of Ms***He demanded that we pay cash for the payment that had been deductedThis gentleman was informed that, because he was not on the contract, we could not legally discuss anything regarding the sale and trade in with himMs*** also called our office and demanded payment be made to her in cash
Immediately upon receiving the first call, we attempted to rectify the matterI called Ms*** and apologized for the oversight on our partI assured her that the matter would be promptly handledI immediately called and got a current payoff on the vehicle that had been traded in
After speaking with Ms***, I received a call from the gentleman claiming to be on the contractI informed him that I would discuss any further matters with Ms***
On August 27, 2015, we made the payoff to *** *** ***It is important to note the following:
1) MS*** TRADED THE VEHICLE INTO OUR DEASLERSHIP ON 08/10/
2) THE VEHICLE PURCHASED WAS PAID FOR ON 08/18/
3) THE TRADED IN VEHICLE WAS PAID FOR ON 08/27/
These dates are importantA dealership is not obligated to payoff the trade in off until days after the sale is completeWe apologize that the payoff was made days lateIt is also important to note that, had Ms*** notified her bank to stop the automatic deduction, her account would not have been debited
Ms*** was refunded fully for the amount deducted from her accountMs*** did not suffer and monetary damages or personal damages to her ***
Please contact us should additional information be required

I am rejecting this response because:
[redacted]Revdex.com's Translation[redacted]It was not so much courtesy that they extended my warranty for the truck for three more months. For this the person that they sent to revise the truck took cables and he connected them and apparently burnt the battery and that was the reason why they repaired it.  Speaking of the truck burning oil, I went to the dealer where the mechanic Victor and he told me that if they put hand on the vehicle the agency Chevrolet would no longer be responsible in repairing it. For this I went to speak with the agency Chevrolet and they told me that meanwhile I had warranty with Limited Motors they can also repair it and that in no way would it affect the warranty that I have with Chevrolet. Which is why I returned to Limited Motors to speak to Martin and he told me it would be best to continue driving the vehicle and it would burn the motor and that way the agency Chevrolet would put in a new motor. I obviously did not want to do that because I am a person who has never caused problems and something I would never do. I told Martin that I would not do those types of things. I had my warranty and I wanted the dealer to repair it. Martin refused to repair it and I took it to the agency Chevrolet where they take charge of checking how much oil it wastes. In the letter I received from the business they mention that my warranty was not valid anymore because I had more than 4,000 miles but the truck barely has 2,000. I do not know why they said that incorrect information.  I just want Limited Motors to pay me the expenses I have been making to the truck because I still had my warranty and it did not cover anything.

Thank you for your response.  There has apparently been some misunderstandings and miscommunications between the customer and our employees as well as with the employees of the Chevrolet dealer.  Either the issues were not explained properly or key points were not pointed out as they should have been.  I will try to clear up some of the issues before moving on.Limited Motors was under no obligation to extend their warranty.  A battery and/or non starting issue is not covered under the warranty, extended or not.  Once again, while we could have repaired the vehicle, the original problem is under the initial factory warranty.  Had we repaired or attempted repairs to the vehicle, it would have voided the warranty for any future problems the vehicle might have related to this problem.  In short, any time a vehicle is covered under the initial factory warranty - covered by the manufacturer- we will not perform repairs that are necessary under said warranty.  The Chevrolet technicians are far more knowledgeable with this problem and have  run the diagnostics and repairs for this issue.  The buyer's guide, which you signed at the time of purchase, states that the original factory warranty had not expired on some components of the vehicle.  It also states that you were offered an extended service contract but elected not to purchase one.In addition, yes, we could have delivered the vehicle to the Chevrolet dealer.  Keep n mind, the owner of the vehicle is the only person that can authorize repairs to be performed on their vehicle.  So our taking the vehicle to the dealer would not have accomplished much.  We would have left the vehicle and the Chevrolet employee would still have to deal directly with the customer.Our employee, Martin, did not refuse repairs explicitly.  He refused to perform repairs that are covered under the manufacturer warranty. He also did not state that if you continued driving the vehicle that it would "burn the motor" and Chevrolet would pay for a new one.  The terminology, broken down for clarification:When the vehicle is being driven and if it is burning oil, Chevrolet will monitor the oil consumption and, if necessary, will replace the motor. The point behind driving and testing/checking the vehicle is part of the problem solving issue that Chevrolet must perform to determine the exact cause of the problem.  It has nothing to do with "causing problems"