Initial Business Response /* (1000, 5, 2014/11/14) */
To whom it may concern, we have sold *** *** a watch on Ebay for $9,The agreement was that the customer would pay by bank wire transfer and not by paypal which was agreed upon by email through Ebay
Two days after the sale,
the customer decided to pay using Paypal which charges the seller a fee of 3%When we informed the customer of our previous agreement - he used abusive language, threaten us to leave a negative feedback on Ebay, and destroy our 100% positive reputation if we don't comply with him
Since then the customer has tried to purchase more products from us and used the same system - using his friends to purchase the watches and use the same payment method other than what we have agreed upon
We have all of this in writing, including the threats and abusive emails from the customer
Our terms & conditions indicate that we do not ship to P.OBoxes as they have no ability to reclaim a signature which is required by Paypal
In addition the customer has provided phone number on his Ebay page which have concluded that something unethical or fishy is going on
Limited-Watches has sold thousands of watches and have always stood by their word
All of the communications with *** *** is stored on Limited-Watches servers and can be presented if needed
*** ***, CEO of Limited-Watches Inc
Initial Consumer Rebuttal /* (3000, 8, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not provide a fake phone number on ebay, my phone number is perfectly valid, but that is irrelevant because I never authorized limited watches to contact me via phoneI specifically told them to keep all communications through eBay messaging so that we have a full record of everything that is saidWhat we agreed on was that I would pay the bank transfer, and paypal is a type of bank transferI transferred money from my bank through PayPal to cover the cost we agreed uponIt was not until after we had already completed payment that PayPaltold us the charge had been refundedLimited watches tried to renegotiate for a higher price, and never told us that PayPal was not an accepted form of paymentThey wanted me to pay via unsecured bank to bank wire transfer or pay a higher feeBoth are unethical and dishonest,and using an unsecured payment method is a sure fire way to get scammed
Final Business Response /* (4000, 10, 2014/11/21) */
Buyer has agreed to a bank by bank wire transfer
Limited-Watches has reduced the price by $2,and have agreed to take a different form of payment - bank to bank wire transfer
We have been in business for over years and we don't run any scamsWe have accepted many forms of payments including bank to bank wire transfers
Customers always get the same rights and return policy as customers who paid by paypal
In addition, customer has indicated that if we don't follow his steps/demands he will leave a negative feedback, trying to tarnish our business reputation
We have reduced the price to $9,and indicated that we will be accepting bank to bank wire transfer - customer indicated he wanted to pay by Paypal - that is why we added the fee, to cover the paypal fee
***
Final Consumer Response /* (4200, 13, 2014/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just checked the eBay listing, and the price is exactly the same as it was beforeYou did not lower the price at all, so that is not trueBank to bank wire transfer only was not part of our original agreementI do not accept this as a solution
Initial Business Response /* (1000, 5, 2014/11/14) */
To whom it may concern, we have sold *** *** a watch on Ebay for $9,The agreement was that the customer would pay by bank wire transfer and not by paypal which was agreed upon by email through Ebay
Two days after the sale,
the customer decided to pay using Paypal which charges the seller a fee of 3%When we informed the customer of our previous agreement - he used abusive language, threaten us to leave a negative feedback on Ebay, and destroy our 100% positive reputation if we don't comply with him
Since then the customer has tried to purchase more products from us and used the same system - using his friends to purchase the watches and use the same payment method other than what we have agreed upon
We have all of this in writing, including the threats and abusive emails from the customer
Our terms & conditions indicate that we do not ship to P.OBoxes as they have no ability to reclaim a signature which is required by Paypal
In addition the customer has provided phone number on his Ebay page which have concluded that something unethical or fishy is going on
Limited-Watches has sold thousands of watches and have always stood by their word
All of the communications with *** *** is stored on Limited-Watches servers and can be presented if needed
*** ***, CEO of Limited-Watches Inc
Initial Consumer Rebuttal /* (3000, 8, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not provide a fake phone number on ebay, my phone number is perfectly valid, but that is irrelevant because I never authorized limited watches to contact me via phoneI specifically told them to keep all communications through eBay messaging so that we have a full record of everything that is saidWhat we agreed on was that I would pay the bank transfer, and paypal is a type of bank transferI transferred money from my bank through PayPal to cover the cost we agreed uponIt was not until after we had already completed payment that PayPaltold us the charge had been refundedLimited watches tried to renegotiate for a higher price, and never told us that PayPal was not an accepted form of paymentThey wanted me to pay via unsecured bank to bank wire transfer or pay a higher feeBoth are unethical and dishonest,and using an unsecured payment method is a sure fire way to get scammed
Final Business Response /* (4000, 10, 2014/11/21) */
Buyer has agreed to a bank by bank wire transfer
Limited-Watches has reduced the price by $2,and have agreed to take a different form of payment - bank to bank wire transfer
We have been in business for over years and we don't run any scamsWe have accepted many forms of payments including bank to bank wire transfers
Customers always get the same rights and return policy as customers who paid by paypal
In addition, customer has indicated that if we don't follow his steps/demands he will leave a negative feedback, trying to tarnish our business reputation
We have reduced the price to $9,and indicated that we will be accepting bank to bank wire transfer - customer indicated he wanted to pay by Paypal - that is why we added the fee, to cover the paypal fee
***
Final Consumer Response /* (4200, 13, 2014/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just checked the eBay listing, and the price is exactly the same as it was beforeYou did not lower the price at all, so that is not trueBank to bank wire transfer only was not part of our original agreementI do not accept this as a solution