Limo Emporium

If I could give this place stars I would This is by far the worst vendor I have ever encountered They do not care about your experience or the service they will provide, they only care about your money We wanted a Chrysler limo for our wedding day hence the reason why we went with this vendor However, on the day of our wedding, we got some old beat up limo (far away from the one promised in our contract) Also, the contract stated a bottle of Champagne, which was also not provided While we were in the park, taking pictures, the limo started smoking so the driver propped the hood open!!!! C'mon! When the limo dropped us off, the driver insisted that I tell him how much I paid for the limo SERIOUSLY? In addition, he stated he had to run because he had another pick up (we still paid for the limo for the next minutes and were gonna take some pictures in it) Now the best part....are you ready? The limo DID NOT PICK US UP FROM RECEPTION!! Yup, we had to take a shuttle back to the hotel on the day of our wedding No phone-call that night, no follow up the next day or the day after I called the owner on Monday (wedding was Saturday) and he could have cared less He was so nonchalant, like "yeah I know, my guy was running behind" and not once did he even apologize for his horrible service Mind you, I ONLY had a limo for hours and they charged me for hours plus 80$ Gratuity I attempted to work it out with the owner, Chuck, for weeks- every day he told me he'd call me back and NEVER DOES I finally told him I would go through my bank and file a refund as he charged me for services he did not provide (that's fraud) He became very rude on the phone, threatening, and ended up having the lady co-owner call me (I think her name is Kathleen) She is the only one that expressed her apologizes for my experience and stated they will call me after they talk to the driver A week goes by and I never heard from them, I called them she said they will call me in a few days Needless to say I never heard from them I ended up going to my bank and they refunded me the money I would not recommend this place to anyone I should have done my homework and read the reviews before booking them Chuck charged me for services he did not provide- contract was well over violated, the service they did provide was HORRIBLE and they sure do not deserve a cent as a gratuity