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Limo Kings LLC

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">Below I have included the email that took place between the customer and I. I'm sending it to show that a deposit was understood. After this email on 4/6, I spoke with her the same day and made all arrangements. I was given credit card information for the deposit which was explained to reserve the bus, so that if any one else called for that same day and vehicle that it was booked to herShe agreed and the card was ran and the reciept was sent to her via email The website does not display any kind of billing information of any kind. Bookings are all done over the phone. On 4/14/I recieved a call from the customer stating that she was cancelling for that Saturday, and that she wanted the deposit back, which I explained that it was non refundable, I explain this point to all customers at time of transaction, but I don't record conversations so I can't say 100% that she understood that the deposit was to guarantee her spot, and that I will have to tell others no. At the end of the conversation I knew she was upset. I called her back the next day and told her I couldn't return the money, but that I would write her a gift card for that amount that she could use when ever she liked. She seemed very pleased with this idea and agreed upon it. I later recieved a call that same day from another person stating that she is the one that actual paid that deposit and it was her money that she wanted back because she lived out of state and would not be using my services. I told her that I used my customer's credit card info and I agreed upon a gift card and she would have to take that up with her friend I told her I shouldn't even be talking with her she was not my customer I called my customer back to let her know her friend called, she explained that it was the bride and that her friend gave her the money and she paid with her own card, she apologized for her friend All communications and arrangements had been made with my customer and that is the card information that I hadI recieved more calls from the friendI then recieved an email from my customer stating that she no longer agree to the gift card and wanted her money back, and that if I didn't return the money that day she would report me to the Revdex.com I did not responed I also have the email that she sent stating that if you would like me to send it to you please let me know.Like I stated before, all billing and contract information is discussed over the phone and I as a general rule try to explain all conversations in the same matter to try to avoid these issues That bus did not get another booking with in the week time frame that the customer cancelled but I can't tell you how many customers I had to tell no prior to that either.If you have any questions please feel free to call me at ###-###-####.Thank you,*** ***Limo Kings

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