Limousine by Pierre

Ms [redacted] reserved the Passenger International Bus for March 13, 2015, from 11:p.mto 4:a.m Unfortunately, the vehicle was rendered our of service earlier that evening Our Passenger Party Bus is newer and more expensive to operate than the Passenger International Bus The Passenger Bus was available for that time slot, and we sent that Bus to Ms [redacted] , in lieu of the fact that the Passenger Bus was out of service Ms [redacted] 's Contract stated that she only had Passengers, so we thought there would be no problem with sending the Passenger Bus Ms [redacted] called the following Monday (March 16, 2015), and advised that she had to have guests follow the bus in their vehicles, because the bus was not large enough We apologized for the inconvenience, explained that we thought the smaller bus would be sufficient for the number of passengers listed on the contract, and that it was an upgraded vehicle with regard to amenities and design compared to the Passenger Bus She advised that when she originally setup the reservation, she only had passengers, but her number of guests had increased to She was advised that she could have refused the bus when it arrived, however we understood that she already had guests there, and planned for the Party Bus She was advised that there would not be any monetary compensation for her inconvenience, however we would send a Gift Certificate for Two Free Hours in our Newest Passenger Party Bus She advised that she would have to check with another person, and give us a call back When she called back on March 17, 2015, she advised that she did not want the Gift Certificate, but wanted a monetary refund for the inconvenience She was advised that there would be $Refunded to the credit card on file She called on March 19, 2015, inquiring about the Refund, and was advised that it was processed on the 17th and she needed to allow 3-days for it to show on her credit card statement Ms [redacted] contacted your office on March 23, The refund should have shown on her statement by March 24, However, a review of our credit card batch settlement for the 17th did not show Ms [redacted] 's refund We have re-issued the $Refund, and it should now show on her credit card statementAgain, we apologize for the inconvenience We did not know there would be an issue with the smaller bus, and we have processed the $Refund

Mr. [redacted] reserved our "1-2-3" [redacted] Package on January 27, 2015, for his [redacted] Date of [redacted].  The cost for his service was $569.00.  On [redacted], his [redacted] who is a part-time Chauffeur for our company, advised us that Mr. [redacted] was her nephew, and requested a discount...

for the service.  Although we normally do not discount service for our chauffeur relatives, we did grant her request, and reduced his charges by $40.00.  On the day of service, the first pickup was in our 2013 Chrysler Limousine, the air conditioning in the vehicle was working.  The Chauffeur did not inform us that the clients were warm or uncomfortable in the vehicle.  If the vehicle did not cool down to the client's desired temperature, we do apologize for any inconvenience.  Our limousines must be in motion for up to 30 minutes for maximum performance in the rear passenger cabin.  The second pickup was scheduled for the 2012 20-Passenger Cadillac Escalade.  Unfortunately, the Escalade was rendered out of service, and we were not able to send that vehicle.  We sent our newest vehicle, the 2013 30-Passenger Limo Bus.  Per our contract, we may upgrade if the vehicle of choice is renderd out of servie, running late or overbooked.  The LimoBus is an upgrade from the SUV Limo.  It accommodates 30 passengers, is easier to enter and exit, and is a year newer.  Many clients prefer the LimoBus for Wedding, because it is easier for the [redacted] party to enter and exit the vehicle.  The third pickup was scheduled for our Lincoln Towncar Sedan, as a courtesy, we upgraded this to our 8-Passenger Lincoln Towncar Limousine.  We regret that Mr. [redacted] was displeased with the LimoBus, however we must abide by our contract and policies regarding the upgrading of vehicles.  We reduced the cost of his service the day before his wedding, and we sent a courtesy upgrade.  We cannot reduce his charges further.  However, we are willing to send a Gift Certificate for One Free Hour in our Escalade SUV Limousine.

Ms. [redacted] reserved the 30 Passenger International Bus for March 13, 2015, from 11:00 p.m. to 4:00 a.m.  Unfortunately, the vehicle was rendered our of service earlier that evening.  Our 22 Passenger Party Bus is newer and more expensive to operate than the 30 Passenger International Bus....

 The 22 Passenger Bus was available for that time slot, and we sent that Bus to Ms. [redacted], in lieu of the fact that the 30 Passenger Bus was out of service.  Ms. [redacted]'s Contract stated that she only had 15 Passengers, so we thought there would be no problem with sending the 22 Passenger Bus.  
Ms. [redacted] called the following Monday (March 16, 2015), and advised that she had to have guests follow the bus in their vehicles, because the bus was not large enough.  We apologized for the inconvenience, explained that we thought the smaller bus would be sufficient for the number of passengers listed on the contract, and that it was an upgraded vehicle with regard to amenities and design compared to the 30 Passenger Bus.  She advised that when she originally setup the reservation, she only had 15 passengers, but her number of guests had increased to 30.  She was advised that she could have refused the bus when it arrived, however we understood that she already had guests there, and planned for the Party Bus.  She was advised that there would not be any monetary compensation for her inconvenience, however we would send a Gift Certificate for Two Free Hours in our Newest 30 Passenger Party Bus.  She advised that she would have to check with another person, and give us a call back.  When she called back on March 17, 2015,  she advised that she did not want the Gift Certificate, but wanted a monetary refund for the inconvenience.  She was advised that there would be $100.00 Refunded to the credit card on file.   She called on March 19, 2015,  inquiring about the Refund, and was advised that it was processed on the 17th and she needed to allow 3-4 days for it to show on her credit card statement.  Ms. [redacted] contacted your office on March 23, 2015.  The refund should have shown on her statement by March 24, 2015.  However, a review of our credit card batch settlement for the 17th did not show Ms. [redacted]'s refund.  We have re-issued the $100.00 Refund, and it should now show on her credit card statement.
Again, we apologize for the inconvenience.  We did not know there would be an issue with the smaller bus, and we have processed the $100.00 Refund.