Lin's Custom Top & Upholstery

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:It does not state on the invoice any return policy thus I will go through the [redacted] and get an attorney and pursue this matter through the courtRegards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:It does not state on the invoice any return policy thus I will go through the *** and get an attorney and pursue this matter through the courtRegards,
*** ***

I have received your letter regarding to the complaint ID: ***The customer had come to our shop for a headliner and sun-roof replacement, the vehicle did have a temporary license plate at the timeWe had discussed with the customer on the matter on 8/12/after we had completed replacing the
upholstery for his headlinerSince he liked our completed work, he had requested an estimate for seat cover replacementWe had provided all necessary information to proceedWe did not not receive deposit until the 13th, because he wanted a chance to overview itWe provide a hr period to cancel any order placed, before setting any orderIt also states in the invoice we have provided to customer, any claims to be made within the timeline,The final delegation concluded with a choice of a custom seat color pattern and due to that, it cannot be returned to the manufacturerIf the choice had been standard, than there would not be a problemEven so, there is an 15% restocking fee.We had first reached out to the customer to notify material had arrivedWe had tried to fit him accordingly on days we had available and that would work for the customerWe had concluded and scheduled for the 6th of September.He had contacted again to cancel the appointment because he had informed us he sold the vehicle to Infiniti, and since we work with them often they would call and arrange a way collect with the workWe had waited for them to reach out, they did not.He made a final contact requesting a refund, explaining there has been significant issues with the vehicle and he had to return the vehicle to the dealership.The customer is more than welcome to take the material and have the option to sell it.if anything else is required please keep me informed.Respectfully,John Y***