Lincoln City Oregonian

One of our Home Delivery Manager's left a message for the consumer We talked to our local contractor that handles delivery out there He also verified non delivery of this product that the consumer does not want We will be doing that for the next few weeks until we feel confident that this is resolved We would like to make sure that he doesn't get anything he doesn't want

Complaint: [redacted] I am rejecting this response because: I did not receive any response from the business.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you, and I am sorry that someone had to be removed from the route, but I do appreciate this effort Sincerely, [redacted]

Complaint: ***I am rejecting this response because:
after I spoke with Ed, I realized that while he says they don't turn it over to a coercion agency, I have a letter from a collection agencyA copy of which was included with my original complaint I emailed the help desk on Dec and requested a letter to that collection agency saying the matter was resolved I never received a response.
I am am travelling in Europe and calls are difficult and I have tried to attach a copy of the Dec email but it may not come through
I would like a letter sent to the agency in the collection notice I received saying this was an error My concern is that at some point this will show in a credit report and I will have to prove it wasn't support to be there
thanks!
Sincerely,*** ***
Begin forwarded message:From: *** *** ***@icloud.comDate: December 3, at 2:30:AM GMTTo: OR hdelivery Subject: Re: Subscription issuesHi ***On 11/24/2015, I was contacted by Ed R***, your Director of Audience Development in regards to my Oregon Department of Justice compliant regarding this I do not have an email for him, and wanted to let you and him know that I need something in writing from the Collection Agency showing this is no longer in for collection; not just the Oregonian showing a zero balance.Please pass this request on to him; or provide written proof that the collection agency has been notified.Thank you,***On Nov 23, 2015, at 9:AM, OR hdelivery wrote:Thank you for contacting the OregonianI show a balance of zero for the account *** $was waived. If you have further questions or concerns please feel free to call us at 205-***-*** or contact us via this email address.Thank you,***Customer Care________________________________________From: *** *** Sent: Sunday, November 22, 9:AMTo: OR hdeliverySubject: Subscription issuesToday I spoke with Paige Emlployee number who indicated that she spoke with Ken, the new customer service manager hired to fix these issues and that he removed the charges.I was told that he had taken the $balance had been elemented ant that the notice to the credit agency would be removed.She was unable to give me any form of verification except her employee number and Ken and the assurance that the call was recorded so that there was a record of it.The time of the call is Nov 22, at 9:for minutes.Please:Send me notification that the credit agency is no longer involved and that the amount is no longer delinquent.You can confirm that at this email.***
Life is good :-)Begin forwarded message:From: *** *** Date: December 3, at 2:30:AM GMTTo: OR hdelivery Subject: Re: Subscription issuesHi ***,On 11/24/2015, I was contacted by Ed R***, your Director of Audience Development in regards to my Oregon Department of Justice compliant regarding this I do not have an email for him, and wanted to let you and him know that I need something in writing from the Collection Agency showing this is no longer in for collection; not just the Oregonian showing a zero balance.Please pass this request on to him; or provide written proof that the collection agency has been notified.Thank you,***On Nov 23, 2015, at 9:AM, OR hdelivery wrote:Thank you for contacting the OregonianI show a balance of zero for the account *** $was waived. If you have further questions or concerns please feel free to call us at 205-***-*** or contact us via this email address.Thank you,***Customer Care________________________________________From: *** *** Sent: Sunday, November 22, 9:AMTo: OR hdeliverySubject: Subscription issuesToday I spoke with Paige Emlployee number *** who indicated that she spoke with Ken, the new customer service manager hired to fix these issues and that he removed the charges.I was told that he had taken the $balance had been elemented ant that the notice to the credit agency would be removed.She was unable to give me any form of verification except her employee number and Ken and the assurance that the call was recorded so that there was a record of it.The time of the call is Nov 22, at 9:for minutes.Please:Send me notification that the credit agency is no longer involved and that the amount is no longer delinquent.You can confirm that at this email.***

November 24, 2015Revdex.comSW Kruse Way Place Suite 375Lake Oswego, OR
Regarding Complaint from:*** *** ** *** Way Unit ***Portland, OR
Dear Revdex.com:I spoke today to *** *** regarding her concern that that the letter that she received from our
agentJoseph, Mann & Creed could result in adverse credit reportingBack in September Ms*** had beenworking to resolve the matter with a customer representative that is no longer in our employ and no longerreachable by phone, which raised her level of concernI assured her that neither we nor JMC report pastdue subscriber balances to credit agencies and that I have cleared her Oregonian account balanceShe saidshe was satisfied that the issue has been resolved when we ended our call
Sincerely, Ed R***Director of Audience DevelopmentThe OregonianAdvance Central Services Oregon

We sent an email to the consumer but we have not heard back We will keep checking on this to be sure the consumer does not receive anymore deliveries

Regarding Complaint from:[redacted]
[redacted] DrPortland, OR 97229-1168
Dear Revdex.com:
I spoke today to [redacted] regarding her concern that that the letter that she received from our agent[redacted], [redacted] & [redacted]. I assured her that neither we nor [redacted] report past due subscriber balances...

tocredit agencies and that I have cleared her Oregonian account balance. She said she was satisfied thatthe issue has been resolved when we ended our call.
Sincerely,
Andrew N[redacted]Planning & Analysis ManagerThe Oregonian

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you, and I am sorry that someone had to be removed from the route, but I do appreciate this effort.
Sincerely, [redacted]

The Oregonian has received your complaint regarding the unwanted delivery of This Week to youraddress. We regret the frustration and inconvenience that you have experienced and have reiteratedthe seriousness of the issue with [redacted], the Independent Distributor responsiblefor deliveries in...

the area of your home.
[redacted], who is copied on this letter, assures us that she has and will continue to takeprompt action to make sure that deliveries of This Week are not made to your home, as outlinedbelow. You should also know that your address was not included with any delivery list provided bythe Oregonian to the Independent Distributor.
[redacted] has advised that she will remove the contracted carrier on this route in an effort toresolve the repeat error. Additional auditing will be conducted to verify that no other Oregonianproducts are delivered to your home in error.
We hope this resolves the problem to your satisfaction. However, if you has any further questionsor concerns, you may contact [redacted] at:
Distributorship Office: 503-772-3121[redacted] Home Office: 503-777-6642Or myself at[redacted]
Sincerely,Richard "Rico" M[redacted]Director of Circulation OperationsAdvance Central Services Oregoncc: [redacted]Better Business

Complaint: [redacted]I am rejecting this response because: I did not receive any response from the business.Sincerely,[redacted]

One of our Home Delivery Manager's left a message for the consumer.   We talked to our local contractor that handles delivery out there.  He also verified non delivery of this product that the consumer does not want.  We will be doing that for the next few weeks until we feel...

confident that this is resolved.   We would like to make sure that he doesn't get anything he doesn't want.