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Lincoln & Glassell Auto Services

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Reviews Lincoln & Glassell Auto Services

Lincoln & Glassell Auto Services Reviews (4)

Dear Revdex.com:The customer brought a Toyota for a Smog Check on 717/We performed the Smog test, the vehicle passed the test.As the customer has stated, a few days later the vehicle starts having problems and that is when she called our shopOur shop technician answered the call, she started
to complain about the vehicle and would not give our technician a chance to respond and kept saying that she is going to have her attomey contact us and then she hangs up the phoneWe noticed she posted a negative review on Yelp.We took the opportunity to respond to her review, where we explained that when performing a Smog test , we do not remove, disconnect or atter any equipment from the vehide and if any problem arises later, it has nothing to do with Smog testIn our response to her on Yelp, we even offered her to look into the problem of her vehicle without chatging her anything for the diagnoses.The following is our response to her review on Yelp."Firstofall I'm sorry has happened to your ToyotaJust for your information, when we smog any vehicle, we do not remove or disconnect any equipment from the vehicle, basically if you have any problem wth your js not caused by Smog checkI spoke to my technician , he mentioned at the time you came, you didn't even give him a chance to explain and riØt away you mentioned that you will have your attorney contact usAnyway, I personally apologize for the incident.I am willing to look in to your vehicle and see what is the problem and I will not charge you for the dignose

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Revdex.com:The customer brought a 1994 Toyota for a Smog Check on 717/2017. We performed the Smog test, the vehicle passed the test.As the customer has stated, a few days later the vehicle starts having problems and that is when she called our shop. Our shop technician answered the call, she started...

to complain about the vehicle and would not give our technician a chance to respond and kept saying that she is going to have her attomey contact us and then she hangs up the phone. We noticed she posted a negative review on Yelp.We took the opportunity to respond to her review, where we explained that when performing a Smog test , we do not remove, disconnect or atter any equipment from the vehide and if any problem arises later, it has nothing to do with Smog test. In our response to her on Yelp, we even offered her to look into the problem of her vehicle without chatging her anything for the diagnoses.The following is our response to her review on Yelp."Firstofall I'm sorry has happened to your 1994 Toyota. Just for your information, when we smog any vehicle, we do not remove or disconnect any equipment from the vehicle, basically if you have any problem wth your js not caused by Smog check. I spoke to my technician , he mentioned at the time you came, you didn't even give him a chance to explain and riØt away you mentioned that you will have your attorney contact us. Anyway, I personally apologize for the incident.I am willing to look in to your vehicle and see what is the problem and I will not charge you for the dignose.

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Address: 120 W Lincoln Ave, Orange, California, United States, 92865

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