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Lincoln Heating & Air Conditioning

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Lincoln Heating & Air Conditioning Reviews (2)

Lincoln Heating and Air Conditioning HVAC Service Order 9166 was billed at 0 cost to me as described on their HVAC Service Order dated 12/11/2013 "found pressure switch hose disconnected from inductor, reconnected hose and system is operating good". Unit was last serviced by Lincoln. NO CHARGE FOR VISIT.1/21/2014 I received a new attempt by Lincoln to bill me $121.80 for the previously invoiced NO CHARGE BILLING to include a 1.80 cent finance charge.1/23/2014 I sent Lincoln a Registered letter with A copy of the closed invoice from Dec, their new invoice and a request that it be withdrawn immediately. I notified them if I did not hear from them in 6 working days that I would file a Revdex.com complaint. I have not heard in writing from them. I HAVE A FILE CONTAINING THE DEC 0.00 BILLING, THEIR ATTEMPT TO REBILL, A COPY OF THE USPS DOMESTIC RETURN RECEIPT SIGNED BY [redacted] FOR MY REGISTERED LETTER TO LINCOLN.Product_Or_Service: serviceOrder_Number: [redacted]Account_Number: HVAC Svc Order [redacted]Desired SettlementI expect a written notification that their attempt to Retroactively rebill a settled event and charge me a finance fee be WITHDRAWN. Business Response [redacted]6606 Aston CircleSparks NV 89436831-917-5835Lincoln Heating & AC service order #9166 was billed as warranty per [redacted] instants that this service was under warranty. The tech found "the pressure switch hose disconnected from inductor, reconnected hose and system is operating good".A warranty invoice was created because [redacted] insisted it should be covered under warranty. When we looked up the install it was dated in August of 2012. This service would not be covered under warranty so an invoice was sent out explaining this to [redacted]. See invoice # [redacted]On 1/20/2014 a finance charge of $1.80 was applied to the unpaid balance and a statement was sent to [redacted]. We received a registered letter with a copy of the invoice from Dec, the statement and a request that the charge be withdrawn immediately. After calling the Revdex.com for direction we decided to wait and see what he did.It is our practice to not charge a customer when they tell us something should be covered under warranty but once the office receives an invoice with a warranty on it we look up the customers history to make sure they are within the warranty period. Unfortunately [redacted] was mistaken and he was not within the warranty period. At that time an invoice was created for the service provided and sent to him with an explanation to that effect "After looking up the blower motor replacement performed in August 2012 we need to bill for this visit ". We would love to do all our work for free but unfortunately we have bills to pay and that would not be very good business.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)No I REJECT THIS PREVARICATION ON THE PART OF Lincoln Heating. THEIR WARRANTY SAGA IS A COMPLETE FABRICATION. NO WARRANTY WAS MENTIONED BY ME, LINCOLN OFFERED TO NOT CHARGE FOR THEIR PREVIOUS ERROR. EXTENSIVE PHONE CON BETWEEN THE SERVICE REP AND THE LINCOLN OFFICE DETERMINED ON THE SPOT THAT NO CHARGE WAS DUE FOR THEIR ERROR. I INSISTED ON NOTHING BUT, AN "HONEST ABE" TREATMENT. I RECEIVED A 0 BILL SIGNED BY THE LINCOLN REPRESENTATIVE ON THE DATE OF THE ACTIVITY.EVIDENCE OF THIS IS THE SIGNED, DATED, HVAC SERVICE ORDER NUMBER 9166, WHICH REFLECTS NO CHARGE..O CHARGE. IT IS NOT A WARRANTY FORM, IT STATES AT THE BOTTOM OF THE FORM...IN BOLD LETTERS "THIS IS YOUR INVOICE:PLEASE PAY TECHNICIAN TODAY, THANK YOU!" I WILL NOT ACCEPT A FALSE AND RETROACTIVE ATTEMPT TO CHARGE ME. PERHAPS LINCOLN HEATING SHOULD CHANGE ITS NAME TO CLINTON "I DID NOT HAVE SEX W THIS WOMEN" OR OBAMA "YOU CAN KEEP YOUR DOCTOR, YOUR POLICY AND ETC. ETC." HEATING AND AIR CONDITIONING. THIS WOULD BE A MORE APPROPRIATE NAME REFLECTING THE LACK OF INTEGRITY EXHIBITED IN THEIR REPLY.Final Business Response Lincoln Heating came out to provide a service to you on 12/11/13. I do not know why anyone would have thought that there would NOT be a charge for our service. Per our tech [redacted] "[redacted] told me that [redacted] had just replaced the blower motor. I found a pressure switch hose disconnected which has nothing to do with the motor replacement. [redacted] said he should not have to pay. I called [redacted] and he said to warranty the equipment" ([redacted] did not have access to the date of the previous service on 8/24/12 which was not "JUST REPLACED and NOT under warranty") An invoice was then sent out explaining that there was a charge because the work was performed over a year ago and could not be warranted. Unfortunately Lincoln Heating and A/C does not work for free. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Lincoln visited my location for less than 20 minutes found "their mistake" a failure to complete "their previous job". They then provided me w a O charge billing statement which closed the deal(copy of their billing statement which has a O due amount signed by their service representative was forwarded to Lincoln by registered mail when I started this BBS process). O Zero means it is a closed billing and that Lincoln can not "mine" their billing statements 5 weeks latter and attempt to make a false billing claim for an event that they closed out on the day of the event.

On12/10/2013,heater was not working so I called this heating company. They came to my house and fixed it. The pipe was frozen. At the time the service tech recomended to put heating tape to prevent to freeze pipe again. The next day(12/11/2013)other service tech came to my house and installed heat tape. It was around 5pm. The midnight, I woke up because I smelled something burning. I called 911. A firetruck came to my house. They discovered that the heat tape caused the small fire(burned instalation). The next morning the heating company's owner, his names [redacted], came to my house then apologized, and he said I don't need to pay anything. But actually they charged $180.00 on my credit card because they said anyway they fixed my heater.I disputed the credit company about this matter. The credit company rejected payment to this company. Now I recieved a bill from this company(Invoice date 5/9/14) $180 service fee and $25 canceling fee from the credit company. Their service caused fire in my house then they still seeking money? Today other HVAC company came to my house to fix burned electrical romex and drain pipe. It cost me $215. I have a fire department incident report and all pictures.Desired SettlementStop the bill $180 plus $25. Pay me back $215 for repair their mess. Business Response A service was performed using heat tape (UL- and CSA-approved) by the fire department. The invoice was paid as agreed upon by [redacted] at the time of service. We were in contact with [redacted] many time to make sure everything was well. I do understand how important it is to work with our customers. We are sorry that this has happened but a service was provided and therefore it was paid as agreed. Please except my apology once again. I have removed the charge for this service.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Since this business owner [redacted] left my house on 12/11/2013, they never contact me till I got invoice $180 service charge plus $25 canceling fee on 5/9/2014. So "We were in contact with [redacted] many time to make sure everything was well" This is not true. If they contacted me, I didn't need call other HVAC company to fix burned electric wire and drain pipe. This company had lost an opportunity to repair it themselves in penny. This company should know how to treat customers. I accept "No charge for this service", but they have to pay me back repair cost $215Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Again, after [redacted] left my house on 12/11, they never contact me. And if [redacted] is a good and has common sense business owner, he should have offer to fix burned electric wire and pipe, insted just walked away from my house. Fortunately my house got minimum damage, if he kept his No Charge promis and fixed the damage, I didn't need call a credit company and Revdex.com, too. The thing was very simple and clear if he had common sence. A heat tape that they installed caused fire on my house, they promised no charge, but actually charged, 5 months later they still sent a bill to me add $25 credit card cancelling fee. Who trust this kind of company and beg to come and fix their mess? They have responsible to pay $215 back to me.Final Business Response Again our phone records show that we did have multiple conversations with [redacted]. On 12/9, 12/10, 12/11, 12/16. We consider these conversations as being in contact with [redacted]. [redacted]'s dispute was that she did not want to pay the $180.00 along with the $25.00 re billing fee which were reversed.As stated above, having had multiple conversations with [redacted], if given the chance we would have provided the additional repair. We believe that [redacted] chose to call another company and did not give Lincoln Heating the opportunity to come and make the repair.We have back up phone records available for your review.

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Description: Heating & Air Conditioning, Heating Contractors, Air Conditioning Contractors & Systems, Water Heaters-Repairing

Address: 113 Morris Lane, Stanford, Kentucky, United States, 40484

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