Lincoln Heritage Life Insurance

Liberty Heritage Insurance Company does not respect my right to privacy or my ability to make my own decisions. On Sunday, one of your agents, Melissa Boddie, came to my home unexpectedly. First of all, no one should come to anyone's home unexpectedly. I did not answer the door because I did not know this individual nor was I expecting any one. She left a note saying who she was so I contacted her. I told her that it is very rude of her to show up at my home that way. She said the company insists that the agents go to people's homes when they cannot reach an individual. REALLY? What gives you the right to do this? It's as though you are going to make me make a decision about this insurance since you are in my home. No one is going to force me to do ANYTHING that I do not want to do. My kids even call before they come over. To top it off, she came to my home on a Sunday. WHO DOES THAT? To be clear, DO NOT CONTACT ME IN ANY WAY EVER AGAIN! I am going to tell all the people that I know about your INSANE practices.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below In response to your letter dated March 16, 2015, I offer the followingThe complaint has not been resolvedAbout two weeks ago I received a telephone call from Mr [redacted] ***, owner of the company involved and he indicated that he would contact me again once the snow has meltedHe did not indicate what steps that he would take to resolve the issue.This is where the complaint now stands.Sincerely, [redacted] ***

After speaking with Mr [redacted] after his initial claim, we had scheduled a follow up call for March 1st Given the the vast amount of snow we received this winter, the home was still covered in ice and snow so we set a second follow up call for April 1st Upon receiving the rebuttal letter on March 25th, Mr, [redacted] again reached our to Mr [redacted] to assess the condition of his home in regards to ice and snow It was decided at that time that early to mid April seemed like the best time to schedule an appointment for the electrician to go to Mr***'s home Today, April 6th, we confirmed an appointment for the morning of April 10th for the electrician to go to the home for an inspection for the installation of the heating cable

According to our records, *** called us on 3/6/to alert us towards an issue she was having with her ***. At that time, we told her one of our managers would be calling her back to schedule the service. business days later, on 3/11/15, our Operations Manager, ***,
reached out to *** to schedule the service. However, her phone call was never returned. After receiving the Revdex.com complaint, our Installation Manager, ***, then called her on 4/27/to try and resolve the issues outlined in the Revdex.com complaint but has received no response. We would like to speak with *** to try and resolve the issue but, thus far, we have been unsuccessful

In response to your letter of April 8, I offer the followingYesterday April 10, I received a visit from an electrician (Named ***) who told me that he is directly employed by the *** Company*** reviewed the whole situation and took some measurements as well as inspecting the electric panel at my home in order to determine the solution regarding the cable installationHe indicated that I would receive a quote from his company once he filed his report at the *** officeI was satisfied that the issue may now be resolved once I receive the quote from ***.Sincerely*** *** Att: *** ***

Honest and trustworthyI just leave a keyWill not "over service" or overcharge I couldn't be happier

We are sorry that we were unable to complete the job due to the horsehair plaster. Since we did complete a few items of the job, we needed to calculate those items in order to process your refund correctly. You will be receiving your refund of roughly$360 shortly as it was mailed out on Thursday,...

August 27th. We appreciate your patience and apologize again for not being able to complete all specs of the job.

We have been in constant contact with [redacted] in regards to this complaint.  As it stands currently, we submitted a proposal to Mr. [redacted] on 11/11/15 via our operations manager and are awaiting his response.  The proposal includes replacing 1 window and/or resealing the current...

window.  However, the 2 others are an issue with the actual window well, not the window per our field manager (whom inspected the home on 10/30).  Water is pooling up from the ground and submerging the window in water.  While these windows are energy efficient, they are not built to withstand constant contact with water.  The window well will need to be built up (i.e. the ground must be dug down more) in order to stop this issue from happening.   At present time, access to these basement windows are covered by a deck which makes accessing extremely difficult.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

As per your phone call with our President, [redacted], on February 11th this complaint is in the process of being resolved.  Due to the current snow conditions, we are unable to have our electrical consultant out to your home to discuss the scope of work.  A date of March 2nd was initially...

set for follow up and we followed up today, March 2nd, to let you know that the conditions are still too snow covered to perform the necessary service.  As discussed, when the weather permits (the snow has melted), we will send the electrician out to your home, at your convenience to initiate the resolution of the complaint.  Thank you for your understanding and feel free to contact us directly should you need anything in the meantime.

Upon receiving this complaint, we reached out to ms. [redacted] regarding her heated ** system.  On 1/22/16, we sent our field manager out to her home to inspect her ** system, and determined that the system was in need of a little adjustment.  She was placed on our service schedule for this...

Friday, Feb 5th, for that adjustment, weather permitting.  Once the service has been completed, our installation manager will follow up to ensure the complaint and issue was resolved.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
In response to your letter dated March 16, 2015, I offer the following. The complaint has not been resolved. About two weeks ago I received a telephone call from Mr. [redacted], owner of the company involved and he indicated that he would contact me again once the snow has melted. He did not indicate what steps that he would take to resolve the issue.This is where the complaint now stands.Sincerely,[redacted]

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.  I can not wait for more than one month for an urgent problem like water leaking through roof. The company left a message on Monday (07/13/2015) after My complaint and that too that they can come only on 7/17/2015 which is  Friday. I got the leak repaired by my A/C person on Monday (07/13/2015). We already talked with the customer service and told them that we already got the repair done and they can expect the bill .
Regards,
[redacted]

In response to Mr. [redacted] complaint, we have reached out to him via phone and left him a message that we will be out to the property on Friday.  At that time, we will perform an inspection of the area of concern and work with Mr. [redacted] to come to a resolution.

We attempted to call to try to clear things up.. The $150 warranty transfer fee went to the corporate office it is not something that Moonworks profits off of.  The $99 is not often charged, it is only policy to have a credit card on record in case we have to fix anything that was not covered...

under warranty.  I feel as though it would be a bad move to remove the gutter system from your new residence, especially right before winter when you are aware of previous ice damming of the home.  The system that is installed is heated and will likely save you a lot of aggravation each year.  Not only in the winter time, but each fall, as well. Our motto “Never Clean Your Gutters Again!” does not mean that they will never get clogged, it means that if those gutters were to get clogged, you do not have to clean them because we will for you.  Please reconsider keeping this system on your home.  We would love to have you as a new customer and apologize for all inconveniences you have experienced with Moonworks since the warranty transfer.   We would like for you to trust us at your home to service your Gutter Helmet system, and we will do so without the credit card this time.  Give us a chance this winter to prove to you that this system is great to have!  Please contact us soon so that we could get a crew out there to clean your gutters before everything is frozen.  Please call the office and ask for [redacted] to further discuss this matter.

After speaking with Mr. [redacted] after his initial claim, we had scheduled a follow up call for March 1st.  Given the the vast amount of snow we received this winter, the home was still covered in ice and snow so we set a second follow up call for April 1st.  Upon receiving the rebuttal letter on March 25th, Mr,. [redacted] again reached our to Mr. [redacted] to assess the condition of his home in regards to ice and snow.  It was decided at that time that early to mid April seemed like the best time to schedule an appointment for the electrician to go to Mr. [redacted]'s home.  Today, April 6th, we confirmed an appointment for the morning of April 10th for the electrician to go to the home for an inspection for the installation of the heating cable.