This claim refers to a collision claim that ocurred on 10/08/Ms*** is insured for collision and comprehensive coverage with the *** *** Insurance Company under policy number According to *** *** records this claim was authorized for repair as of today
Our records indicate that this customer called to start a new policy after her previous insurance was cancelled almost six months earlierThe new policy had the same coverage as the previous policyThe previous policy did not include the optional personal medical coverage and the new policy did not either.This customer received a policy in the mail shortly after purchase indicating the coverage and showing that medical is not includedHer claim occurred 8-months after she received her policyThis customer had 8-months to review the policy and make any changes
(The
consumer indicated he/she DID NOT accept the response from the business.)
My claim has NOT been approvedI still have yet to hear from Lincoln or *** ***I received a call from the *** GIRL that was rude and disrespectful to meI do not know what she called me for because after her POOR customer skills I will NEVER speak to her againWhen I informed her that I did not want to speak with her she HUNG UP IN MY FACE AGAINIf Lincoln allows her to call me EVER again I will sue for harassment as well as press chargesNo my claim has not been resolved and I'm still waiting on a call from the manager smh
Complaint: ***
I am rejecting this response because: did you pull the phone conversation between me and the agent We did discuss the medical and I was under the impression it was added because she said it would be or Can't go by what was put in the system.
Sincerely,
*** ***
This complaint refers to a claim that was filed with Ms. [redacted] Insurance Company, The [redacted] Insurance Company wherein the Company could not inspect the vehicle because the vehicle was in police custody which delayed processing the claim. Due to the nature of this claim and the...
circumstances involved The [redacted] Insurance Company has decided to process this loss immediately without inspecting it. Ms. [redacted] has been notified of the decision to process her claim immediately. Sincerely, [redacted] President Lincoln Insurance Agency
Dear Sirs/Madams,On Saturday October 10, 2015 Lincoln Insurance Agency recieved a phone call from Franchon [redacted] reporting a claim that occured on 10/08/15. We were experiencing computer problems at the time and we apologize for any inconvenience this has caused. We explained to Ms. [redacted] she must report the claim to American Alliance the liability carrier and [redacted] Insurance Company the physical damage carrier. Lincoln Insurance Agency is a Broker/Producer and has NO claim adjusting authority. [redacted] is the insurance company that carries the collision and comprehensive coverage and is responsible for the vehicle repair. According to [redacted] records, Ms. [redacted] went to the office and picked up a check for $2,078.77 in order for her body shop to repair her car. They closed the claim file. Sincerely, Ken [redacted]
Our records indicate that [redacted] requested to have her insurance rewritten (start the insurance over) from an account that was previously cancelled for non payment of premium. The previous account [redacted] had liability, comprehensive and collision coverage only. The previous account [redacted] did...
not cover personal medical. Therefore the new account [redacted] also did not cover personal medical. Personal medical was not discussed at this time.
Initial Business Response /* (1000, 5, 2015/09/17) */
This account is under [redacted] and the drivers are [redacted] and [redacted]. We initially quoted $394.00 for renewal which is what was paid by the customer creating a zero balance.
However, the insurance policy came in with an...
increased premium which we attempted to collect from the customer.
We have decided to make an accomodation to the [redacted] and remove the current balance on their account. Due to the adjustment the balance is zero.
I apologize for any inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This claim refers to a collision claim that ocurred on 10/08/Ms*** is insured for collision and comprehensive coverage with the *** *** Insurance Company under policy number According to *** *** records this claim was authorized for repair as of today
Our records indicate that this customer called to start a new policy after her previous insurance was cancelled almost six months earlierThe new policy had the same coverage as the previous policyThe previous policy did not include the optional personal medical coverage and the new policy did not either.This customer received a policy in the mail shortly after purchase indicating the coverage and showing that medical is not includedHer claim occurred 8-months after she received her policyThis customer had 8-months to review the policy and make any changes
(The
consumer indicated he/she DID NOT accept the response from the business.)
My claim has NOT been approvedI still have yet to hear from Lincoln or *** ***I received a call from the *** GIRL that was rude and disrespectful to meI do not know what she called me for because after her POOR customer skills I will NEVER speak to her againWhen I informed her that I did not want to speak with her she HUNG UP IN MY FACE AGAINIf Lincoln allows her to call me EVER again I will sue for harassment as well as press chargesNo my claim has not been resolved and I'm still waiting on a call from the manager smh
Complaint: ***
I am rejecting this response because: did you pull the phone conversation between me and the agent We did discuss the medical and I was under the impression it was added because she said it would be or Can't go by what was put in the system.
Sincerely,
*** ***
This complaint refers to a claim that was filed with Ms. [redacted] Insurance Company, The [redacted] Insurance Company wherein the Company could not inspect the vehicle because the vehicle was in police custody which delayed processing the claim. Due to the nature of this claim and the...
circumstances involved The [redacted] Insurance Company has decided to process this loss immediately without inspecting it. Ms. [redacted] has been notified of the decision to process her claim immediately. Sincerely, [redacted] President Lincoln Insurance Agency
Dear Sirs/Madams,On Saturday October 10, 2015 Lincoln Insurance Agency recieved a phone call from Franchon [redacted] reporting a claim that occured on 10/08/15. We were experiencing computer problems at the time and we apologize for any inconvenience this has caused. We explained to Ms. [redacted] she must report the claim to American Alliance the liability carrier and [redacted] Insurance Company the physical damage carrier. Lincoln Insurance Agency is a Broker/Producer and has NO claim adjusting authority. [redacted] is the insurance company that carries the collision and comprehensive coverage and is responsible for the vehicle repair. According to [redacted] records, Ms. [redacted] went to the office and picked up a check for $2,078.77 in order for her body shop to repair her car. They closed the claim file. Sincerely, Ken [redacted]
Our records indicate that [redacted] requested to have her insurance rewritten (start the insurance over) from an account that was previously cancelled for non payment of premium. The previous account [redacted] had liability, comprehensive and collision coverage only. The previous account [redacted] did...
not cover personal medical. Therefore the new account [redacted] also did not cover personal medical. Personal medical was not discussed at this time.
Initial Business Response /* (1000, 5, 2015/09/17) */
This account is under [redacted] and the drivers are [redacted] and [redacted]. We initially quoted $394.00 for renewal which is what was paid by the customer creating a zero balance.
However, the insurance policy came in with an...
increased premium which we attempted to collect from the customer.
We have decided to make an accomodation to the [redacted] and remove the current balance on their account. Due to the adjustment the balance is zero.
I apologize for any inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]