Lincoln Insurance Agency

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

This complaint refers to a claim that was filed with Ms [redacted] Insurance Company, The [redacted] Insurance Company wherein the Company could not inspect the vehicle because the vehicle was in police custody which delayed processing the claimDue to the nature of this claim and the circumstances involved The [redacted] Insurance Company has decided to process this loss immediately without inspecting itMs [redacted] has been notified of the decision to process her claim immediatelySincerely, [redacted] President Lincoln Insurance Agency

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ This account is under [redacted] and the drivers are [redacted] and [redacted] We initially quoted $for renewal which is what was paid by the customer creating a zero balance However, the insurance policy came in with an increased premium which we attempted to collect from the customer We have decided to make an accomodation to the [redacted] and remove the current balance on their accountDue to the adjustment the balance is zero I apologize for any inconvenience this may have caused

Our records indicate that [redacted] requested to have her insurance rewritten (start the insurance over) from an account that was previously cancelled for non payment of premiumThe previous account [redacted] had liability, comprehensive and collision coverage onlyThe previous account [redacted] did not cover personal medicalTherefore the new account [redacted] also did not cover personal medicalPersonal medical was not discussed at this time

Dear Sirs/Madams,On Saturday October 10, Lincoln Insurance Agency recieved a phone call from Franchon [redacted] reporting a claim that occured on 10/08/We were experiencing computer problems at the time and we apologize for any inconvenience this has causedWe explained to Ms [redacted] she must report the claim to American Alliance the liability carrier and [redacted] Insurance Company the physical damage carrierLincoln Insurance Agency is a Broker/Producer and has NO claim adjusting authority [redacted] is the insurance company that carries the collision and comprehensive coverage and is responsible for the vehicle repairAccording to [redacted] records, Ms [redacted] went to the office and picked up a check for $2,in order for her body shop to repair her carThey closed the claim fileSincerely, Ken ***