Lincoln Memorial Cemetery

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] Thank you for reviewing my complaint and trying to resolve this issueFirst of all, per my complaint to the Revdex.com, the cemetery is maintained poorly My grandmother, [redacted] was buried at this location in November and I have complained about the cemetery at least times to present I never had direct contact with [redacted] so she really doesn’t know my exact concernsShe only reads what is present on the work order requestOver the years, I have submitted complains regarding the cemetery to [redacted] , [redacted] , and [redacted] Currently, I worked with *** [redacted] about my complains and provided her several photos of poor maintenance of not only my family members’ site but other gravesites This is unacceptable Families spend too much money to bury their love ones.Secondly, the response letter stated I submitted four work order request is incorrectIn the last year, I have submitted at least three work orders to *** [redacted] I submitted work order for both [redacted] Richardson/Joanne Hicks and Herman Richardson There is no excuse regarding bad weather because I have submitted complains when the weather was goodYou have to complain about a problem at the cemetery in order for them to provide better maintenance service in that area Some of the gravesites have grass growing over them or broken markers I guess that’s a weather problem.Lastly, I visit the cemetery at least times a year and plan to document my visits, take photos, and request a copy of all work order request While, I was waiting on a response from this company through the Revdex.com, I contacted the Office of Cemetery Oversight, *** [redacted] *** I am waiting to hear from this office It has been a continue maintenance issue problem at the cemetery for me and I am ready to see some changes Regards,

June 12, Dear [redacted] ***;We are in receipt of your letter to us dated May 19, with respect to above referenced complaint and also the reference made regarding your original letter to us on April 7, First, let us apologize for not responding earlierThis is the first time we are in receipt of any correspondence regarding [redacted] ’s complaint[redacted] in her complaint stated that the cemetery was not maintained properly and that she had filed several service orders for repairsWe have reviewed the issues, and here is our response.Let me preface by stating that the cemetery and its maintenance staff take the appearance of the grounds of the cemetery very seriouslyAll of our actions are in accordance with the cemetery’s rules and regulationsSet forth below are the work orders requested by [redacted] and the end result of the cemetery’s actions to each:2/11/- clean up area, raise markerCompleted 2/12/09.11/21/10, clean up area, rest vase holderCompleted 4/21/11,2/13/13, marker damaged from equipment driving over it, vase stuck, Completed 3/5/13, with notes stating there was nothing wrong with the vase, the grave was seeded and top soiled, and the marker was raised and the sleeve replaced on the marker,4/13/14, area needs to be back filled, raise marker, area is in disarrayCompleted 4/17/14, back filled and seeded, marker reset.The area surrounding the grave is used for passage mostly when there are burials in the surrounding areaDue to the tremendous amount of rain over the past several months prior to April 2014, this area was a messWe notified the family that we would take care of it as soon as the ground in the area was dry enough to complete any repairs.We apologize for any inconvenience caused to the family white the cemetery was repairing the area in and around the grave.We appreciate the opportunity to respond to you in this matterShould you have any additional questions, please let us know.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
Thank you for
reviewing my complaint and trying to resolve this issue. First of all, per my
complaint to the Revdex.com, the cemetery is maintained poorly.  My grandmother, [redacted] was buried
at this location in November 1997 and I have complained about the cemetery at
least 15 times to present.  I never had
direct contact with [redacted] so she really doesn’t know my exact
concerns. She only reads what is present on the work order request. Over the
years,  I have submitted complains
regarding the cemetery to [redacted], [redacted], and [redacted].
Currently, I worked with [redacted]. [redacted] about my complains and provided her
several photos of poor maintenance of not only my family members’ site but
other gravesites.  This is unacceptable.
Families spend too much money to bury their love ones.Secondly, the
response letter stated I submitted four work order request is incorrect. In the
last year,  I have submitted at least
three work orders to [redacted]. [redacted]. I submitted work order for both [redacted]
Richardson/Joanne Hicks and  Herman
Richardson.  There is no excuse regarding
bad weather because I have submitted complains when the weather was good. You
have to complain about a problem at the cemetery in order for them to provide
better maintenance service in that area. 
Some of the gravesites have grass growing over them or broken
markers.  I guess that’s a weather
problem.Lastly, I visit
the cemetery at least 15 times a year and plan to document my visits, take
photos, and request a copy of  all work
order request.  While, I was waiting on a
response from this company through the Revdex.com, I contacted the Office of Cemetery
Oversight, [redacted]. [redacted].  I am
waiting to hear from this office.  It has
been a continue maintenance issue problem at the cemetery for me and I am ready
to see some changes.  Regards,

March 10, 2015Dear [redacted].
We are in receipt of your letter to us dated March 3, 2015, regarding the complaint filed by the above-referenced individual. [redacted], in her complaint, questioned why her mother's memorial had been removed from her gravesite, and upon her request...

to have it put back on the grave site, further questioned the delay in placing it back on the grave site.After our review of the file, we offer the following. The memorial had been temporarily removed to perform an interment in the grave site next to [redacted]'s mother. The cemetery's intention was to immediately place her mother's memorial back on the grave site, but due to harsh weather conditions experienced immediately after the interment, the maintenance crew was forced to wait until the ground unfroze and was in an acceptable condition to reinstall the memorial.
We are pleased to inform you that the memorial has been placed back on [redacted]'s mother's grave, and upon her next visit to the cemetery, we can assure you she will be satisfied.
We appreciate the opportunity to respond to you in this matter. If we can be of any further assistance to you in this matter, please let us know.
Sincerely,
Toni F
Compliance Manager

June 12, 2014
Dear [redacted];We are in receipt of your letter to us dated May 19, 2014 with respect to above referenced complaint and also the reference made regarding your original letter to us on April 7, 2014. First, let us apologize for not responding earlier. This is the first...

time we are in  receipt of any correspondence regarding [redacted]’s complaint.[redacted] in her complaint stated that the cemetery was not maintained properly and that she had filed several service orders for repairs. We have reviewed the issues, and here is our response.Let me preface by stating that the cemetery and its maintenance staff take the appearance of the grounds of the cemetery very seriously. All of our actions are in accordance with the cemetery’s rules and regulations. Set forth below are the work orders requested by [redacted] and the end result of the cemetery’s actions to each:2/11/09 - clean up area, raise marker. Completed 2/12/09.11/21/10, clean up area, rest vase holder. Completed 4/21/11,2/13/13, marker damaged from equipment driving over it, vase stuck, Completed 3/5/13, with notes stating there was nothing wrong with the vase, the grave was seeded and top soiled, and the marker was raised and the sleeve replaced on the marker,4/13/14, area needs to be back filled, raise marker, area is in disarray. Completed 4/17/14, back filled and seeded, marker reset.The area surrounding the grave is used for passage mostly when there are burials in the surrounding area. Due to the tremendous amount of rain over the past several months prior to April 2014, this area was a mess. We notified the family that we would take care of it as soon as the ground in the area was dry enough to complete any repairs.We apologize for any inconvenience caused to the family white the cemetery was repairing the area in and around the grave.We appreciate the opportunity to respond to you in this matter. Should you have any additional questions, please let us know.Sincerely,

Review: On a monthly basis, I visit the Lincoln Memorial Cemetery to decorate my family members gravesites. On several occasions, when I visited the cemetery the graves are always dirty with debris all around headstones. Sometimes, I cant unscrew the headstone vase because it is filled with dirt or the work truck road over the marker and its stuck in place. When I try to walk to the gravesites, there are holes in the ground making it difficult to walk. Some of the newly buried graves are filled with uneven dirt. The ground is never level. This cemetery is not maintained properly and I have filed several service orders for repairs. The staff is unprofessional when you inquiry about the condition of the cemetery. In the future, I plan to take photos of the gravesites for proof of the poor condition. This type of service is unacceptable and unfair to family who have lost love ones.Desired Settlement: I want a written explanation as to why I had to endure these kinds of condition on a regular basis. I want a written apology for the heartache this cemetery has caused me. I am already hurt because I have lost my family members then to visit their gravesites and it is not maintained properly. That is unacceptable. I want answers or move my family members to another location in the cemetery that are maintained properly such as right cross from the Business Office.

Business

Response:

June 12, 2014Dear [redacted];We are in receipt of your letter to us dated May 19, 2014 with respect to above referenced complaint and also the reference made regarding your original letter to us on April 7, 2014. First, let us apologize for not responding earlier. This is the first time we are in receipt of any correspondence regarding [redacted]’s complaint.[redacted] in her complaint stated that the cemetery was not maintained properly and that she had filed several service orders for repairs. We have reviewed the issues, and here is our response.Let me preface by stating that the cemetery and its maintenance staff take the appearance of the grounds of the cemetery very seriously. All of our actions are in accordance with the cemetery’s rules and regulations. Set forth below are the work orders requested by [redacted] and the end result of the cemetery’s actions to each:2/11/09 - clean up area, raise marker. Completed 2/12/09.11/21/10, clean up area, rest vase holder. Completed 4/21/11,2/13/13, marker damaged from equipment driving over it, vase stuck, Completed 3/5/13, with notes stating there was nothing wrong with the vase, the grave was seeded and top soiled, and the marker was raised and the sleeve replaced on the marker,4/13/14, area needs to be back filled, raise marker, area is in disarray. Completed 4/17/14, back filled and seeded, marker reset.The area surrounding the grave is used for passage mostly when there are burials in the surrounding area. Due to the tremendous amount of rain over the past several months prior to April 2014, this area was a mess. We notified the family that we would take care of it as soon as the ground in the area was dry enough to complete any repairs.We apologize for any inconvenience caused to the family white the cemetery was repairing the area in and around the grave.We appreciate the opportunity to respond to you in this matter. Should you have any additional questions, please let us know.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

Thank you for

reviewing my complaint and trying to resolve this issue. First of all, per my

complaint to the Revdex.com, the cemetery is maintained poorly. My grandmother, [redacted] was buried

at this location in November 1997 and I have complained about the cemetery at

least 15 times to present. I never had

direct contact with [redacted] so she really doesn’t know my exact

concerns. She only reads what is present on the work order request. Over the

years, I have submitted complains

regarding the cemetery to [redacted], [redacted], and [redacted].

Currently, I worked with [redacted]. [redacted] about my complains and provided her

several photos of poor maintenance of not only my family members’ site but

other gravesites. This is unacceptable.

Families spend too much money to bury their love ones.Secondly, the

response letter stated I submitted four work order request is incorrect. In the

last year, I have submitted at least

three work orders to [redacted]. [redacted]. I submitted work order for both [redacted]

Richardson/Joanne Hicks and Herman

Richardson. There is no excuse regarding

bad weather because I have submitted complains when the weather was good. You

have to complain about a problem at the cemetery in order for them to provide

better maintenance service in that area.

Some of the gravesites have grass growing over them or broken

markers. I guess that’s a weather

problem.Lastly, I visit

the cemetery at least 15 times a year and plan to document my visits, take

photos, and request a copy of all work

order request. While, I was waiting on a

response from this company through the Revdex.com, I contacted the Office of Cemetery

Oversight, [redacted]. [redacted]. I am

waiting to hear from this office. It has

been a continue maintenance issue problem at the cemetery for me and I am ready

to see some changes. Regards,

Review: I GAVE Lincoln Memorial Cemetery representatives ([redacted] and [redacted]) $225 on March 20, 2013, to transfer my gravesite that was, erroneously, place in my sister's name to my name. I was promised a deed ([redacted]) in my name and to date have not received the deed nor my $225. My sister and I have been trying to work with Lincoln, since April 20, 2012, to find out the correct procedures to make sure that all of the beneficiaries were listed on an official document of the gravesites that were purchased when our mother, [redacted] died. We were told my [redacted] that we needed to pay for a transfer of names and the fee amount. My sister and I went half on the fee and nothing was done and the check was returned. Then we spoke with [redacted] who instructed us to complete an Affidavit of Heirs form and the cost was "zero". My sister sent in a detail, itemized, instructional, and notarized letter to Lincoln requesting the Affidavit of Heirs. Nothing materialized or transpired by working with [redacted] and [redacted]. So when the Lincoln representatives came over to my home on March 20,2013, I was told that I would have to do a transfer and it would cost $225 to get my gravesite in my name. Lincoln Memorial Cemetery has been deceptive, fraudulent, and unprofessional and has cheated me out of $225 for a transfer that is not even necessary in this type of situation.Desired Settlement: I want my $225 back and an Affidavit of Heirs form completed under the name of [redacted] with beneficiaries of [redacted], [redacted] ([redacted]'s son because she is deceased), and [redacted]. [redacted] wanted to be cremated so did not purchase a gravesite.

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I received a copy of the deed that looks rather unofficial. I am entitled to an "official" original copy with the "gold" emblem on it. I would not be wasting my time on this matter if I had received my official copy. I have many emails that I sent to [redacted] in relations to me requesting my copy of my gravesite deed. I never received the original nor a copy. Apparently, the deed was made but never given to the customer (me). They need to check the competence of their employees. Once I receive the official copy of my deed, then I will be satisfied and this matter will be closed. Thank you very much!

Regards,