Lincoln Park Emporium

Revdex.com (Revdex.com)S County Road 5, Suite 100Fort Collins, CO August 11, Attn: [redacted] Re: Case ID# [redacted] The revised complaint provides nothing newOur response is the same as previously filedThe owners of the items involved have been paid at this point so any further action would have to come from me personallyI always strive to be reasonable but need to be cautious when bending posted store policyShould the Revdex.com have any suggestions for a compromise, I will listen! Sincerely, Odie R [redacted]

[redacted] Hi [redacted] Just a reminderyou reopened my complaint against Lincoln Park Emporium and asked that I send you my response via emailI just received a third quote to repair the table leafPlease add the following reply - thank you!:In reply to MrOdie R [redacted] , owner of Lincoln Park Emporium, in Greeley, COYou state that the damaged table leaf your company delivered to my home was acceptedThis is true; however, I was not home at the time to see the damage (I was in the hospital - admitted April and released April 15)I purchased the table on April 7, so I could not be there at the time of the deliveryYour policy for delivery: "Items purchased must be retrieved by the owner or scheduled for delivery with three days of purchase."Your movers asked my son where he would like the leafs placed - they were placed in a spare bedroom with the damaged side faced against a dresser.I called on April (the day after I left the hospital) and spoke with Jack about the damaged leafHe asked me to send him pictures via email------------------------------------On Thu, Apr 16, at 12:PM with pictures attached:Jack,Pictures per our discussion...This is the good leaf you brought down for us - as you know there were no scratches on it like this at all.***-------------------------------------Email reply from Jack: On Thu, Apr 16, at 6:PMThanks for the pictures I see what you mean The owners are usually off on Thursdays so I do not expect to see them today but will pass this on to them tomorrow afternoon when they come in.Sorry about this problem and we will see what they say.Jack-------------------------------------After still no return call from youI called and spoke with Judy several times over a 2-week period - I can pull phone records if you likeShe too, told me the owner would have to work with me for these types of customer issuesThe conversations that took place between Judy and me were: 1st call - you and your wife both had doctor's appointments, 2nd call - really busy with something regarding the building's roof, and the 3rd and last time I was getting frustrated because Judy suggested I call back againThat's four different times your employees said they would follow up with you to return my callI then personally brought the leaf back to your company and left it hoping that would get it attentionAfter that, you finally were aware of the damaged leaf since you gave approval to work on getting the scratches/deep groves out, which is the first I've heard of that since I never received a call backI did not approve the table leaf to be repaired by your staff, as I know the quality of the finish would not be satisfactoryI simply requested that you see the damage and give me a call to agree on a resolutionThe damage to the table leaf, whether it was wrapped well or not or your delivery crew admits it, didhappen during transit to me.In your closing you asked if I required additional information and, yes, I doI also mentioned in the complaint that I had spoken with Jack, also on April 16, about returning a secretary desk I bought for my mom (purchased the day after the table)She says it was too small for what she wantedJack let me know I could get a refund for store credit, but I won't be buying anything else at your storeSo I'm requesting a refund upon return of the desk.My Desired Settlement: Leaf restored by a professionalI received three different $136, $170, and $The companies were sent the same photos I sent to you and they said due to the extent of the damage it will need to be refinishedThese quotes do not include my time and fuel I used to bring the leaf back to your location, to get your attention, or to take it to a professional for proper repairI'm also requesting a refund of $180.81, for the secretary desk, and not to be used as store credit

June 30, 2015 Revdex.com S County Rd 5, SteFort Collins, CO ATT: *** *** Re: Reference ID # *** The dining set in question was delivered to the customer's home by our delivery crewIt was accepted on delivery and five days after
acceptance, the customer called to report that the leaf had scratchesI called her back to explain that the leaf did not have the scratches when it was wrapped for delivery as I had seen it personallyThe employee who wrapped the leaf denies any damage prior to release to the customerTherefore, I have no way of knowing how the damage occurredI don't know what happed to the leaf but I do know this - the letter states that the owner will not call her back and that is not trueI called her back and told her we could not take responsibility for the scratches after it was accepted at the delivered locationI further explained that I would be glad to help her by buffing the leaf with stains and scratch covers to make the scratches less apparentShe dropped the leaf off at the store and our staff did what they could to improve the appearanceYour letter was the first I have heard that the problem remained unresolvedPlease let me know if you require additional information Respectfully, Odie R***, Owner Lincoln Park Emporium

June 30,
"">Revdex.com S County Rd 5, SteFort Collins, CO ATT: *** *** Re: Reference ID # *** The dining set in question was delivered to the customer's home by our delivery crewIt was accepted on delivery and five days after acceptance, the customer called to report that the leaf had scratchesI called her back to explain that the leaf did not have the scratches when it was wrapped for delivery as I had seen it personallyThe employee who wrapped the leaf denies any damage prior to release to the customerTherefore, I have no way of knowing how the damage occurredI don't know what happed to the leaf but I do know this - the letter states that the owner will not call her back and that is not trueI called her back and told her we could not take responsibility for the scratches after it was accepted at the delivered locationI further explained that I would be glad to help her by buffing the leaf with stains and scratch covers to make the scratches less apparentShe dropped the leaf off at the store and our staff did what they could to improve the appearanceYour letter was the first I have heard that the problem remained unresolvedPlease let me know if you require additional information Respectfully, Odie R***, Owner Lincoln Park Emporium

Complaint: ***
I am rejecting this response because:If I may be bluntthe "revised complaint", as you call it, provides proof of how you run your business - that's why it proves nothing new to youCustomer service is not what it used to be in many companies now and that is sadThere are many consumers who don't challenge a company that has done wrong because they are either too busy or don't care to bother with itI'm not one of those consumersAnd I'm not too busy to let any of your potential customers know how you run your businessMy mother and father both have their own businesses, and all the access to social media can be a very powerful toolI'm still requiring that you repair the leaf by a professionalMy quotes were attached in my previous response and I'm assuming you would accept the lower of the three in the amount of $136.As far as the return of the secretary desk...You are the owner of Lincoln Park Emporium, but you state "I always strive to be reasonable but need to be cautious when bending posted store policy", you're the owner - you have the power to enforce or change any store policy you want.Respectfully submitted
Regards,
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Hi ***Just a reminderyou reopened my complaint against Lincoln Park Emporium and asked that I send you my response via emailI just received a third quote to repair the table leafPlease add the following reply - thank you!:In reply to MrOdie R***, owner of Lincoln Park Emporium, in Greeley, COYou state that the damaged table leaf your company delivered to my home was acceptedThis is true; however, I was not home at the time to see the damage (I was in the hospital - admitted April and released April 15)I purchased the table on April 7, so I could not be there at the time of the deliveryYour policy for delivery: "Items purchased must be retrieved by the owner or scheduled for delivery with three days of purchase."Your movers asked my son where he would like the leafs placed - they were placed in a spare bedroom with the damaged side faced against a dresser.I called on April (the day after I left the hospital) and spoke with Jack about the damaged leafHe asked me to send him pictures via email. ------------------------------------On Thu, Apr 16, at 12:PM with pictures attached:Jack,Pictures per our discussion...This is the good leaf you brought down for us - as you know there were no scratches on it like this at all.***-------------------------------------Email reply from Jack: On Thu, Apr 16, at 6:PMThanks for the pictures I see what you mean The owners are usually off on Thursdays so I do not expect to see them today but will pass this on to them tomorrow afternoon when they come in.Sorry about this problem and we will see what they say.Jack-------------------------------------After still no return call from youI called and spoke with Judy several times over a 2-week period - I can pull phone records if you likeShe too, told me the owner would have to work with me for these types of customer issuesThe conversations that took place between Judy and me were: 1st call - you and your wife both had doctor's appointments, 2nd call - really busy with something regarding the building's roof, and the 3rd and last time I was getting frustrated because Judy suggested I call back againThat's four different times your employees said they would follow up with you to return my callI then personally brought the leaf back to your company and left it hoping that would get it attentionAfter that, you finally were aware of the damaged leaf since you gave approval to work on getting the scratches/deep groves out, which is the first I've heard of that since I never received a call backI did not approve the table leaf to be repaired by your staff, as I know the quality of the finish would not be satisfactoryI simply requested that you see the damage and give me a call to agree on a resolutionThe damage to the table leaf, whether it was wrapped well or not or your delivery crew admits it, didhappen during transit to me.In your closing you asked if I required additional information and, yes, I doI also mentioned in the complaint that I had spoken with Jack, also on April 16, about returning a secretary desk I bought for my mom (purchased the day after the table)She says it was too small for what she wantedJack let me know I could get a refund for store credit, but I won't be buying anything else at your storeSo I'm requesting a refund upon return of the desk.My Desired Settlement: Leaf restored by a professionalI received three different quotes: $136, $170, and $The companies were sent the same photos I sent to you and they said due to the extent of the damage it will need to be refinishedThese quotes do not include my time and fuel I used to bring the leaf back to your location, to get your attention, or to take it to a professional for proper repairI'm also requesting a refund of $180.81, for the secretary desk, and not to be used as store credit

Revdex.com (Revdex.com)8020 S County Road 5, Suite 100Fort Collins, CO 80528 August 11, 2015 Attn: [redacted] Re: Case ID# [redacted]The revised complaint provides nothing new. Our response is the same as previously filed. The owners of the items involved have been paid at this point so any further action would have to come from me personally. I always strive to be reasonable but need to be cautious when bending posted store policy. Should the Revdex.com have any suggestions for a compromise, I will listen! Sincerely, Odie R[redacted]

Hello,I would like to request ID [redacted] be reopened - I am not happy with the response from the business. I thought I had 10 business days to reply.Thank you for your help.[redacted]

Revdex.com (Revdex.com)8020 S County Road 5, Suite 100
Fort Collins, CO 80528 
August 11, 2015
Attn: [redacted] Re: Case ID# [redacted]
The revised complaint provides nothing new. Our response is the same as previously filed. 
The owners of the items involved have been paid at this point so any further action would have to come from me personally. I always strive to be reasonable but need to be cautious when bending posted store policy. 
Should the Revdex.com have any suggestions for a compromise, I will listen!
Sincerely, Odie R[redacted]

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Hi [redacted]. Just a reminder... you reopened my complaint against Lincoln Park Emporium and asked that I send you my response via email. I just received a third quote to repair the table leaf. Please add the following reply - thank you!:In reply to Mr. Odie R[redacted], owner of Lincoln Park Emporium, in Greeley, CO. You state that the damaged table leaf your company delivered to my home was accepted. This is true; however, I was not home at the time to see the damage (I was in the hospital - admitted April 9 and released April 15). I purchased the table on April 7, so I could not be there at the time of the delivery. Your policy for delivery: "Items purchased must be retrieved by the owner or scheduled for delivery with three days of purchase.". Your movers asked my son where he would like the leafs placed - they were placed in a spare bedroom with the damaged side faced against a dresser.I called on April 16 (the day after I left the hospital) and spoke with Jack about the damaged leaf. He asked me to send him pictures via email. ------------------------------------On Thu, Apr 16, 2015 at 12:28 PM with 7 pictures attached:Jack,Pictures per our discussion...This is the good leaf you brought down for us - as you know there were no scratches on it like this at all.[redacted]-------------------------------------Email reply from Jack:  On Thu, Apr 16, 2015 at 6:49 PMThanks for the pictures I see what you mean.  The owners are usually off on Thursdays so I do not expect to see them today but will pass this on to them tomorrow afternoon when they come in.Sorry about this problem and we will see what they say.Jack-------------------------------------After still no return call from you... I called and spoke with Judy several times over a 2-3 week period - I can pull phone records if you like. She too, told me the owner would have to work with me for these types of customer issues. The conversations that took place between Judy and me were: 1st call - you and your wife both had doctor's appointments, 2nd call - really busy with something regarding the building's roof, and the 3rd and last time I was getting frustrated because Judy suggested I call back again. That's four different times your employees said they would follow up with you to return my call. I then personally brought the leaf back to your company and left it hoping that would get it attention. After that, you finally were aware of the damaged leaf since you gave approval to work on getting the scratches/deep groves out, which is the first I've heard of that since I never received a call back. I did not approve the table leaf to be repaired by your staff, as I know the quality of the finish would not be satisfactory. I simply requested that you see the damage and give me a call to agree on a resolution. The damage to the table leaf, whether it was wrapped well or not or your delivery crew admits it, didhappen during transit to me.In your closing you asked if I required additional information and, yes, I do. I also mentioned in the complaint that I had spoken with Jack, also on April 16, about returning a secretary desk I bought for my mom (purchased the day after the table). She says it was too small for what she wanted. Jack let me know I could get a refund for store credit, but I won't be buying anything else at your store. So I'm requesting a refund upon return of the desk.My Desired Settlement:  Leaf restored by a professional. I received three different quotes: $136, $170, and $250. The companies were sent the same photos I sent to you and they said due to the extent of the damage it will need to be refinished. These quotes do not include my time and fuel I used to bring the leaf back to your location, to get your attention, or to take it to a professional for proper repair. I'm also requesting a refund of $180.81, for the secretary desk, and not to be used as store credit.