United States Bankcard Service has established a long
lasting and reputable foundation in the community and we take great pride in
conducting business with the highest level of service and support. We have and
continue to develop long lasting relationships with our merchant,...
affiliates,
and business partners; we regret any time we receive a response from an
unsatisfied customer.
Please review Section 18 (Amendments) of the Card Services
Terms and Conditions, which includes: “…any and all fees, charges, and/or discounts
(including without limitation non-qualified surcharge rates) may be changed
immediately”. Regardless if previous noticed had been provided, the change in
rate or addition of an annual fee is within the terms of our agreement.
However, after reviewing the history of this account, we
will offer a courtesy credit of $120 to offset the annual fee charge that this
merchant incurred. A credit will be applied to the account on file within 7
business days.
As Stated by the Business. I have received authorization to allow this merchant to exit their contract with United States Bankcard Service with no penalty or fees due to the verbal agreement claimed by the Customer. As a service organization, it is important to us to ensure that our current and former customers have a pleasant service experience with our organization and it's unfortunate that Mr. L[redacted] did not properly indicate the special terms of this merchant's agreement in our systems; had he done so, we could have saved the Customer from the frustrations that have arose since. To resolve this matter, I have updated the merchant's records to indicate there are no early termination fees and have submitted a request to have the account closed. Also, the Customer is correct; the merchant already owned the equipment before an account was opened with us. We sincerely hope that if French Connection Antiques needs credit card processing services in the future, she will consider reopening her account with United States Bankcard Service. In the meantime, we wish the Customer the best in her business ventures. Thank you, [redacted]
United States Bankcard Service has established a long
lasting and reputable foundation in the community and we take great pride in
conducting business with the highest level of service and support. We have and
continue to develop long lasting relationships with our merchant,...
affiliates,
and business partners; we regret any time we receive a response from an
unsatisfied customer.
Please review Section 18 (Amendments) of the Card Services
Terms and Conditions, which includes: “…any and all fees, charges, and/or discounts
(including without limitation non-qualified surcharge rates) may be changed
immediately”. Regardless if previous noticed had been provided, the change in
rate or addition of an annual fee is within the terms of our agreement.
However, after reviewing the history of this account, we
will offer a courtesy credit of $120 to offset the annual fee charge that this
merchant incurred. A credit will be applied to the account on file within 7
business days.
As Stated by the Business. I have received authorization to allow this merchant to exit their contract with United States Bankcard Service with no penalty or fees due to the verbal agreement claimed by the Customer. As a service organization, it is important to us to ensure that our current and former customers have a pleasant service experience with our organization and it's unfortunate that Mr. L[redacted] did not properly indicate the special terms of this merchant's agreement in our systems; had he done so, we could have saved the Customer from the frustrations that have arose since. To resolve this matter, I have updated the merchant's records to indicate there are no early termination fees and have submitted a request to have the account closed. Also, the Customer is correct; the merchant already owned the equipment before an account was opened with us. We sincerely hope that if French Connection Antiques needs credit card processing services in the future, she will consider reopening her account with United States Bankcard Service. In the meantime, we wish the Customer the best in her business ventures. Thank you, [redacted]