United States Bankcard Service has established a long lasting and reputable foundation in the community and we take great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer In January 2014, your company entered into an agreement with Global Payments Direct and United States Bankcard Service for merchant servicesAt that time, MsB [redacted] agreed to the Card Services Terms and Condition per her signature on Page of the Merchant ApplicationThis signature states that “A copy of the Card Services Terms and Conditions has been provided to youPlease sign below to signify that you have received a copy of the Card Services Terms and Conditions and that you agree to all terms and conditions contained therein.” Per our conversation with MsB [redacted] in April 2015, she reiterated that she has a copy of these termsPlease refer to the Card Services Terms and Conditions Section Term and Termination for details regarding the accelerated fee(s) (which were $at the time of your inquiry in April), where it states: In the event Merchant terminates this Card Services Agreement the following amount(s) shall be immediately due and payable to Global Direct: the lesser of (a) the maximum amount permitted by state law, and (b) all monthly fees assessed to the Merchant under this Card Services Agreement and due to Global Direct for the reminder of the then existing term of the Card Services Agreement, including all minimum monthly fee commitmentsMerchant hereby authorizes Global Direct to accelerate the payment of such applicable amount(s) and to deduct such total amount(s) from Merchant’s account ” Regarding the changes to your fee structure, please refer to the Card Services Terms and Conditions Section Amendments, where it states: This Card Services Agreement may be amended only in writing signed by Global Direct, Member, and Merchant, except that (a) the Card Acceptance Guide and any and all fees, charges, and/or discounts (including without limitation non-qualified surcharge rates) may be changed immediately, or (b) Global Direct may mail Merchant either (i) a notice describing amendments to this Card Services Agreement or new services to be provided or fees to be charged to Merchant or (ii) an entirely new agreement, which notice, amendments or new agreement will be binding upon Merchant if it deposits sales or credit slips after the effective date of such amendment or new agreement set forth in Global Direct’s notice ” We would like to resolve this matter with youHowever, please note that the addition of any fees or surcharges to your account are in compliance with our Card Services Agreement (as described above) and notice of the additional fee was included in the messages section of your monthly merchant statementsAs we do not have access to the documents that you claim were provided by MrL [redacted] , we cannot verify if they state anything contrary to your signed Card Service AgreementIf you are able to provide documentation from MrL [redacted] that states you do not have an annual commitment with our organization, please provide it as soon as possible for review so we can resolve this matter
United States Bankcard Service has established a long lasting and reputable foundation in the community and we take great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customerWhile we empathize with your situation and apologize for any inconvenience or hardship, United States Bankcard Service is not liable for loss associated to chargebacks or fraudulent transactionsThe October 1, liability shift deadline pertaining to EMV chip card acceptance states the liability for a fraudulent transaction falls on the merchant if they fail to process the transaction through a chip card deviceUnited States Bankcard Service has these terminals available for purchase but it is the merchant’s responsibility to obtain or purchase a chip card processing deviceIn addition, as a merchant, the liability for all chargebacks falls upon the merchant Section of the Card Service Terms & conditions, as well as the Card Associations Card Acceptance Guide; specifically outline the process, procedures and liabilities surrounding chargebacks or fraudulent transactionsObtaining an authorization on a card does not guarantee paymentSection states: “Returned Items/Chargebacks If a card holder disputes any transaction, if a transaction is charged back for any reason by the card issuing institution, or if Global Direct or Member has any reason to believe an indebtedness previously purchased is questionable, not genuine, or is otherwise unacceptable, the amount of such indebtedness may be charged back and deducted from any payment due to Merchant or may be charged against any of Merchant's accounts or the Reserve Account (as defined below)Merchant acknowledges and agrees that it is bound by the rules of the card associations and network organizations with respect to any chargebackMerchant further acknowledges that it is solely responsible for providing Global Direct and Member with any available information to re- present a chargeback and that, regardless of any information it provides or does not provide Global Direct and Member in connection with a chargeback, or any other reason, Merchant shall be solely responsible for the liability related to such chargebackA list of some common reasons for chargebacks is contained in the Card Acceptance Guide provided, however, that such list is not exclusive and does not limit the generality of the foregoingIf any such amount is uncollectible through withholding from any payments due hereunder or through charging Merchant's accounts or the Reserve Account, Merchant shall, upon demand by Global Direct, pay Global Direct the full amount of the charge backMerchant understands that obtaining an authorization for any sale shall not constitute a guarantee of payment, and such sales slips can be returned or charged back to Merchant like any other item hereunder.”
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10373814, and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10022481, and find that this resolution is satisfactory to me If the company had simply answered my email regarding the state of my account in a timely manner, I wouldn't have had to file a complaint, but they obviously didn't see fit to do thatAll I wanted was confirmation that the account has been closed, and I'm happy I finally received it Thank you for your help Regards, [redacted] ***
Dear Miss [redacted] , United States Bankcard Service has established a long lasting and reputable foundation in the community and we take great pride in conducting business with the highest level of integrityWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we encounter an unsatisfied customer Your inquiry poses a couple different issues and I’d like to address them each individuallyFirstly, the annul fee is printed on the Merchant Application near the other fees that are applicable to your accountThe rates that are on the application are the ones that are entered into the systemUnfortunately, it seems that the representative who established your account did not communicate with the underwriting team regarding his guarantee to remove the annual fee for the first yearAs a valued customer, we will issue a credit for the annual fee that you were told would be waived for the first yearYou will see this credit on your next statementPlease note, however, that the annual fee will be applicable going forward Lastly, please note that we have various referral programs available to our customersThe primary referral program is simply a $ referral credit for each merchant setup that you refer to us (this is the check that you recently received)In order to receive monthly referral credits, you must be enrolled in the program and I do not see that paperwork in your file Also, please note that this particular program is actually a profit-sharing program and is calculated based on the income generated on the account, not the volume the account(s) process If you would still like to move forward with enrolling in the profit-sharing incentive program, please let me know and I will send you the enrollment formI will also do some investigating to see if we can prorate the incentive If I have not addressed all of your concerns, do not hesitate to let me knowWe value your business and will strive to ensure your satisfaction Best Regards, United States Bankcard Service
United States Bankcard Service has established a long lasting and reputable foundation in the community and we take great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer On March 14, 2012, B [redacted] MD entered into an agreement with Global Payments Direct and United States Bankcard Service for merchant services provided to the business O***NeurologyCenterThe merchant agreed to a 3-year term at that time, per the terms and conditions of the merchant accountMsO [redacted] agreed to the Card Services Terms and Conditions on March 14, 2012, per her signature on Page of the Merchant Application This signature states that “A copy of the Card Services Terms and Conditions, revision 01/12-USBS, has been provided to youPlease sign below to signify that you have received a copy of the Card Services Terms and Conditions and that you agree to all terms and conditions contained therein.” This signatures demonstrates to United States Bankcard Service that you did infact receive the Terms and Conditions at the time of opening the merchant account; if you did not receive the Terms and Conditions, they should have been requested at such time before signing signifying that you had received the,If you would like an additional copy of the signed Merchant Application, please let us knowPlease refer to the Card Services Terms and Conditions Section Term and Termination for details regarding the contract length: This Card Service Agreement shall remain in full force and effect for an initial term of three (3) yearsThe Card Services Agreement shall be automatically extended for successive one (1) year periods on the same terms and conditions expressed herein, or as may be amended, unless Merchant gives written notice of termination as to the entire Card Services Agreement or a portion thereof of at least days prior to the expiration of the initial term or any extension or renewals thereof Please refer to the Card Services Terms and Conditions Section Term and Termination for details regarding the accelerated fee(s) of $200.00, where it states: In the event Merchant terminates this Card Services Agreement the following amount(s) shall be immediately due and payable to Global Direct: the lesser of (a) the maximum amount permitted by state law, and (b) all monthly fees assessed to the Merchant under this Card Services Agreement and due to Global Direct for the reminder of the then existing term of the Card Services Agreement, including all minimum monthly fee commitmentsMerchant hereby authorizes Global Direct to accelerate the payment o such applicable amount(s) and to deduct such total amount(s) from Merchant’s account ” At this time, the Merchant Account is closed (as of November 23, 2015)Pertaining to the request to refund the annual fee, the annual fee is applied on an annual basis and is not prorated based on the open and/or cancellation date of a merchant account
United States Bankcard Service has established a long lasting and reputable foundation in the community and we take great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer In January 2014, your company entered into an agreement with Global Payments Direct and United States Bankcard Service for merchant servicesAt that time, MsB [redacted] agreed to the Card Services Terms and Condition per her signature on Page of the Merchant ApplicationThis signature states that “A copy of the Card Services Terms and Conditions has been provided to youPlease sign below to signify that you have received a copy of the Card Services Terms and Conditions and that you agree to all terms and conditions contained therein.” Per our conversation with MsB [redacted] in April 2015, she reiterated that she has a copy of these termsPlease refer to the Card Services Terms and Conditions Section Term and Termination for details regarding the accelerated fee(s) (which were $at the time of your inquiry in April), where it states: In the event Merchant terminates this Card Services Agreement the following amount(s) shall be immediately due and payable to Global Direct: the lesser of (a) the maximum amount permitted by state law, and (b) all monthly fees assessed to the Merchant under this Card Services Agreement and due to Global Direct for the reminder of the then existing term of the Card Services Agreement, including all minimum monthly fee commitmentsMerchant hereby authorizes Global Direct to accelerate the payment of such applicable amount(s) and to deduct such total amount(s) from Merchant’s account ” Regarding the changes to your fee structure, please refer to the Card Services Terms and Conditions Section Amendments, where it states: This Card Services Agreement may be amended only in writing signed by Global Direct, Member, and Merchant, except that (a) the Card Acceptance Guide and any and all fees, charges, and/or discounts (including without limitation non-qualified surcharge rates) may be changed immediately, or (b) Global Direct may mail Merchant either (i) a notice describing amendments to this Card Services Agreement or new services to be provided or fees to be charged to Merchant or (ii) an entirely new agreement, which notice, amendments or new agreement will be binding upon Merchant if it deposits sales or credit slips after the effective date of such amendment or new agreement set forth in Global Direct’s notice ” We would like to resolve this matter with youHowever, please note that the addition of any fees or surcharges to your account are in compliance with our Card Services Agreement (as described above) and notice of the additional fee was included in the messages section of your monthly merchant statementsAs we do not have access to the documents that you claim were provided by MrL [redacted] , we cannot verify if they state anything contrary to your signed Card Service AgreementIf you are able to provide documentation from MrL [redacted] that states you do not have an annual commitment with our organization, please provide it as soon as possible for review so we can resolve this matter
United States Bankcard Service has established a long lasting and reputable foundation in the community and we take great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customerWhile we empathize with your situation and apologize for any inconvenience or hardship, United States Bankcard Service is not liable for loss associated to chargebacks or fraudulent transactionsThe October 1, liability shift deadline pertaining to EMV chip card acceptance states the liability for a fraudulent transaction falls on the merchant if they fail to process the transaction through a chip card deviceUnited States Bankcard Service has these terminals available for purchase but it is the merchant’s responsibility to obtain or purchase a chip card processing deviceIn addition, as a merchant, the liability for all chargebacks falls upon the merchant Section of the Card Service Terms & conditions, as well as the Card Associations Card Acceptance Guide; specifically outline the process, procedures and liabilities surrounding chargebacks or fraudulent transactionsObtaining an authorization on a card does not guarantee paymentSection states: “Returned Items/Chargebacks If a card holder disputes any transaction, if a transaction is charged back for any reason by the card issuing institution, or if Global Direct or Member has any reason to believe an indebtedness previously purchased is questionable, not genuine, or is otherwise unacceptable, the amount of such indebtedness may be charged back and deducted from any payment due to Merchant or may be charged against any of Merchant's accounts or the Reserve Account (as defined below)Merchant acknowledges and agrees that it is bound by the rules of the card associations and network organizations with respect to any chargebackMerchant further acknowledges that it is solely responsible for providing Global Direct and Member with any available information to re- present a chargeback and that, regardless of any information it provides or does not provide Global Direct and Member in connection with a chargeback, or any other reason, Merchant shall be solely responsible for the liability related to such chargebackA list of some common reasons for chargebacks is contained in the Card Acceptance Guide provided, however, that such list is not exclusive and does not limit the generality of the foregoingIf any such amount is uncollectible through withholding from any payments due hereunder or through charging Merchant's accounts or the Reserve Account, Merchant shall, upon demand by Global Direct, pay Global Direct the full amount of the charge backMerchant understands that obtaining an authorization for any sale shall not constitute a guarantee of payment, and such sales slips can be returned or charged back to Merchant like any other item hereunder.”
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10373814, and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10022481, and find that this resolution is satisfactory to me If the company had simply answered my email regarding the state of my account in a timely manner, I wouldn't have had to file a complaint, but they obviously didn't see fit to do thatAll I wanted was confirmation that the account has been closed, and I'm happy I finally received it Thank you for your help Regards, [redacted] ***
Dear Miss [redacted] , United States Bankcard Service has established a long lasting and reputable foundation in the community and we take great pride in conducting business with the highest level of integrityWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we encounter an unsatisfied customer Your inquiry poses a couple different issues and I’d like to address them each individuallyFirstly, the annul fee is printed on the Merchant Application near the other fees that are applicable to your accountThe rates that are on the application are the ones that are entered into the systemUnfortunately, it seems that the representative who established your account did not communicate with the underwriting team regarding his guarantee to remove the annual fee for the first yearAs a valued customer, we will issue a credit for the annual fee that you were told would be waived for the first yearYou will see this credit on your next statementPlease note, however, that the annual fee will be applicable going forward Lastly, please note that we have various referral programs available to our customersThe primary referral program is simply a $ referral credit for each merchant setup that you refer to us (this is the check that you recently received)In order to receive monthly referral credits, you must be enrolled in the program and I do not see that paperwork in your file Also, please note that this particular program is actually a profit-sharing program and is calculated based on the income generated on the account, not the volume the account(s) process If you would still like to move forward with enrolling in the profit-sharing incentive program, please let me know and I will send you the enrollment formI will also do some investigating to see if we can prorate the incentive If I have not addressed all of your concerns, do not hesitate to let me knowWe value your business and will strive to ensure your satisfaction Best Regards, United States Bankcard Service
United States Bankcard Service has established a long lasting and reputable foundation in the community and we take great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer On March 14, 2012, B [redacted] MD entered into an agreement with Global Payments Direct and United States Bankcard Service for merchant services provided to the business O***NeurologyCenterThe merchant agreed to a 3-year term at that time, per the terms and conditions of the merchant accountMsO [redacted] agreed to the Card Services Terms and Conditions on March 14, 2012, per her signature on Page of the Merchant Application This signature states that “A copy of the Card Services Terms and Conditions, revision 01/12-USBS, has been provided to youPlease sign below to signify that you have received a copy of the Card Services Terms and Conditions and that you agree to all terms and conditions contained therein.” This signatures demonstrates to United States Bankcard Service that you did infact receive the Terms and Conditions at the time of opening the merchant account; if you did not receive the Terms and Conditions, they should have been requested at such time before signing signifying that you had received the,If you would like an additional copy of the signed Merchant Application, please let us knowPlease refer to the Card Services Terms and Conditions Section Term and Termination for details regarding the contract length: This Card Service Agreement shall remain in full force and effect for an initial term of three (3) yearsThe Card Services Agreement shall be automatically extended for successive one (1) year periods on the same terms and conditions expressed herein, or as may be amended, unless Merchant gives written notice of termination as to the entire Card Services Agreement or a portion thereof of at least days prior to the expiration of the initial term or any extension or renewals thereof Please refer to the Card Services Terms and Conditions Section Term and Termination for details regarding the accelerated fee(s) of $200.00, where it states: In the event Merchant terminates this Card Services Agreement the following amount(s) shall be immediately due and payable to Global Direct: the lesser of (a) the maximum amount permitted by state law, and (b) all monthly fees assessed to the Merchant under this Card Services Agreement and due to Global Direct for the reminder of the then existing term of the Card Services Agreement, including all minimum monthly fee commitmentsMerchant hereby authorizes Global Direct to accelerate the payment o such applicable amount(s) and to deduct such total amount(s) from Merchant’s account ” At this time, the Merchant Account is closed (as of November 23, 2015)Pertaining to the request to refund the annual fee, the annual fee is applied on an annual basis and is not prorated based on the open and/or cancellation date of a merchant account