lincoln restaurant

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] < [redacted] > 11:AM (hours ago) tome [redacted] Hello [redacted] ***, This email is the response that pertains to the claim listed above that occurred on March 21, We deeply apologize to the customer as our standards of hospitality and professional service are very high We are very disappointed that the customer did not feel that either of these expectations was met during their visit to LINCOLN Our customer's satisfaction is the highest priority in our business After conducting a thorough review of the guest's experience, we would like to offer the customer a 100% refund for her experience During our research, we know that there were several forms of payment from different parties in the group We would be glad to offer a refund to each of those customers We have the ability to credit their charges to the authorized form of payment that they used Please let us know if that is acceptable We can go back to that specific transaction and make those appropriate credits We would also like to offer [redacted] a gift card/certificate that can be used at LINCOLN for a future visit in the amount of $ Again it is our intention to develop customers and retain them as we have done for over years at LINCOLN Restaurant Sincerely, [redacted] * [redacted] Co-Founder, Principal PRG Hospitality LINCOLN Restaurant Vermont Avenue, NW Teddy & The Bully Bar 19th Street, NW Washington, District of Columbia mobile: [redacted]

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[redacted]
11:AM (hours ago)
tome[redacted]
Hello [redacted],
This email is the response that pertains to the claim listed above that occurred on March 21, 2014. We deeply apologize to the customer as our standards of hospitality and professional service are very high. We are very disappointed that the customer did not feel that either of these expectations was met during their visit to LINCOLN. Our customer's satisfaction is the highest priority in our business.
After conducting a thorough review of the guest's experience, we would like to offer the customer a 100% refund for her experience. During our research, we know that there were several forms of payment from different parties in the group. We would be glad to offer a refund to each of those customers. We have the ability to credit their charges to the authorized form of payment that they used. Please let us know if that is acceptable. We can go back to that specific transaction and make those appropriate credits.
We would also like to offer [redacted] a gift card/certificate that can be used at LINCOLN for a future visit in the amount of $150. Again it is our intention to develop customers and retain them as we have done for over years at LINCOLN Restaurant.
Sincerely,
[redacted][redacted]
Co-Founder, Principal
PRG Hospitality
LINCOLN Restaurant
Vermont Avenue, NW
Teddy & The Bully Bar
19th Street, NW
Washington, District of Columbia
mobile: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]