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Linda Fujioka's Alteration

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Reviews Linda Fujioka's Alteration

Linda Fujioka's Alteration Reviews (1)

Initial Business Response /* (1000, 8, 2014/05/04) */
I am surprised by Mrs*** allegations that were listed in the letterShe is right in that she brought the dress to be altered on April 5th, and she and I arranged the pidate on Thursday, April 10thHer dress was completed by
closing time on WednesdayTo be clear, the usual turn around at my shop is one week, and I even waived the "rush fee" to accommodate her price range and time constraints
I do not understand her complaint saying that I never informed her that I am closed on FridaysOn her receipt, I wrote the pidate at the top, and took extra care to tell her that she must come by closing on Thursday because I am closed on Fridays
In addition, I post my store hours on my front door, adjacent to another notice to emphasize that I am closed on FridaysWhen I told Mrs*** our store hours, she assured me that she would come by on Thursday because she needs the dress by Friday
Mrs*** called on Friday afternoon; she was rude and demandingShe insisted that I drive into town on my day off and open the shop just for herIf she gave me a chance to explain, I would have told her that my car was being serviced at ***She refused to admit that she was at fault for missing her Thursday pick up date
Her dress is still at my shopI will gladly return her dress as soon as she pays $for my servicesIn addition, she should accept responsibility for any expenses and inconveniences that were caused by her carelessness
Initial Consumer Rebuttal /* (3000, 10, 2014/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is natural for the business to deny their fault because they do not want to lose any money or receive a bad reputationIt is easy for her to say that she informed me that I must pick up my dress on Thu because they will be closed on Fri but they cearly did notBecause if they did, I would've made sure to pick up my dress on ThuThere is no rational reason for me to intentionally miss the ball
Yes, my rudeness was caused by her rude response and shifting of all responsibilities towards meI do apologize but not even once in our conversation I demanded her to drive down to the storeShe told me that she is at the shop in Aiea and not even once mentioned about her car being in a shop
She certainly does not understands what good customer service consists of or customer's needs
I would like my dress returned to the address listed
Final Business Response /* (4000, 12, 2014/05/22) */
Mrs*** clearly misread my responseShe did not know that my car was in the shop because she hung up before I could tell herI just assumed that she wanted me to drive into town because that was the only way to get her gown back since my shop was closed
I too had no reason for her to intentionally miss the ballI had the dress ready for her to pick up on Thursday anytime between 9:00am and 5:30pm as scheduled; she simply did not come on the arranged dateWhatever she was doing on Thursday to miss her pickup window is her own businessWhen she called me on Friday, she told me to "just keep the dress," giving me the impression that she had no intention of going to the ball in the first placeAt no point in the conversation did I refuse to return the dressI never wanted to keep the dress; I just want to be paid for my labor
It is presumptuous to say that I am denying fault because I "do not want to lose any money or receive a bad reputation." I have many loyal customers that I have helped over generationsI understand good customer service; many of my customers have become close friends over the years
If I am wrong, I will gladly return the dress at no costHowever, this is not the caseI have no intention of withholding the dress; I just ask to be paid for my completed work that I promised to Mrs***I have a witness who can attest to Mrs*** actions on Friday, April I have the original receipt and it clearly states the pick up day as "Thursday."
As I stated repeatedly, she can have the dress once she has paid $in cashShe will also have to pick up the dress in person because my business does not offer delivery servicesIn addition, there is a sign in my shop stating that I am not responsible for any item left at my shop for over days from the agreed pick up dateI want the dress picked up soon
Final Consumer Response /* (4200, 14, 2014/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What goes around comes aroundWords are spreading alreadyPlease keep the dress

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Address: 1357 S Beretania St, Honolulu, Hawaii, United States, 96814-1832


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