Linda the Bra Lady

To Whom It May Concern: [redacted] returned (3) items from WEBa total of $A refund receipt confirmation email was sent on Per our Return Policy, refunds are processed within four weeks of receipt Unfortunately, we do not have a record of an email from [redacted] *** through the dates of to presentThe last email record from her email address on file ( [redacted] ) was dated September ***, 2015.Currently, all emails are replied to within hours, as we have recently discontinued phone service due to staffingThe phone number has been removed from many areas of our website, but should customers reach our phone number, a prompt immediately states to email for the most prompt response.Reviewing the status of her refund, we have found the transaction has not been processed to dateWe have issued a refund of the $amount and have emailed [redacted] a confirmation of the refundWe have included transaction information below to confirm the refund has been processed: Request InformationEvent Refund Request [redacted] We sincerely apologize for any inconvenience causedWe are always happy to help resolve any issues and are sorry we could not communicate with [redacted] regarding the issue prior to this complaintIf you have questions regarding this transaction, please do not hesitate to contact us!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

On June ***, 2014, a return of the Elila Jacquard Soft Cup Bra w/ Cushion Strap 1305-36J-Black ($43) was receivedOur automated notification stated that, as detailed in our return policy, returns are processed within three weeks of receiptOur records had reflected a refund of this amount processed on July ***, Unfortunately, we do not reflect any voice mail records from [redacted] , her order number or her contact telephone number, ###-###-####, entered at CheckoutWe have no email communication records for [redacted] , [redacted] , or the email address provided at Checkout, [redacted] :No results found We found no messages matching your query: " [redacted] "No results found We found no messages matching your query: " [redacted] "No results found We found no messages matching your query: " [redacted] " Upon receipt of this buyer complaint, we have investigated the refund processed for [redacted] and found a transaction error on our payment processor's end that closed her return in our system but did not submit the funds to the original form of payment, a Visa card ending in [redacted] We have re-processed the refund for [redacted] today:Event Refund Request [redacted] *** [redacted] *** *** [redacted] ** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] [redacted] *** [redacted] *** *** [redacted] [redacted] We sincerely apologize for the inconvenience this may have caused and are sorry we did not find the error soonerShould you require any further details, please let us knowWe are always happy to help!

To Whom It May Concern: [redacted] returned (3) items from WEBa total of $A refund receipt confirmation email was sent on Per our Return Policy, refunds are processed within four weeks of receipt Unfortunately, we do not have a record of an email from [redacted] through the dates of to presentThe last email record from her email address on file ( [redacted] ) was dated September ***, 2015.Currently, all emails are replied to within hours, as we have recently discontinued phone service due to staffingThe phone number has been removed from many areas of our website, but should customers reach our phone number, a prompt immediately states to email for the most prompt response.Reviewing the status of her refund, we have found the transaction has not been processed to dateWe have issued a refund of the $amount and have emailed [redacted] a confirmation of the refundWe have included transaction information below to confirm the refund has been processed: Request InformationEvent Refund Request [redacted] We sincerely apologize for any inconvenience causedWe are always happy to help resolve any issues and are sorry we could not communicate with [redacted] regarding the issue prior to this complaintIf you have questions regarding this transaction, please do not hesitate to contact us!

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. They sent me a email yesterday cancelling the... order. Sincerely, [redacted]

To Whom It May Concern:
On June ***, 2014, returned merchandise was received from *** ***, (2) items totaling $134.00, with a request for a refundThe automated email below was sent upon receiving the inventory into our system:
From:
Customer Service, *** ***
Sent: *** *** ** ***
To: *** *** *** ***
Subject: Your ***'s Order - Return Received
Hello ***!
We have received your return of the following items:
ELI-4820-40G-Black - Received
ELI-4820-40H-Nude - Received
All returns are processed within three weeks of receipt
Refunds will be processed to the original form of payment
Exchanges will be processed as specified on your return formShould
there be an issue with your request, you will be contacted by Customer
Service at that time
Returns of sale merchandise are only eligible for exchange or store
creditStore credits will be issued in the form of a coupon code
***'s specializes in helping you find the perfect fitIf your bra
isn't quite right, we encourage you to contact us for advice!
Any questions? We are standing by ready to help! Contact us by phone at ###-###-#### or by email at ***
Thank you,
*** *** ***
***
*** ***
*** ***
According to our records, a cash refund of the $amount was reflected on June ***, No communications have been received from *** *** to date
Upon receipt of this complaint, we have issued a review of *** ***'s transactionWe found an erroneous link with our payment processor did not allow the funds to submit to *** ***'s credit card usedWe have re-processed the transaction below successfullyBelow are our confirmation details of the successful refund of $for the (2) returned items today, June ***, 2014:
Request Information
Event Refund Request
*** ***
*** ***
*** *** *** **
***
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*** *** *** *** *** * * ***
*** ** *** *** ***
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Below is the refund confirmation email sent to *** *** for her records today, July ***, 2014:
From: *** *** *** ***
Sent: *** *** ** ***
To: *** *** *** ***
Subject: Your ***'s Order - Refund Processed
Hello ***!
Your refund was processed 7/**/in the amount of
Please Note: Depending on your financial institution, this may take two to five business days to appear on your statement
Any questions? We are standing by ready to help! Contact us by phone at ###-###-#### or by email at ***
Thank you,
*** *** ***
***
*** ***
*** ***
We greatly apologize for any inconvenience caused by this errorWe are always happy to help in any way we can, and are sorry this error did not present itself soonerShould *** *** have further questions or concerns, we are here to help!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey sent me a email yesterday cancelling the order
Sincerely,
*** ***

On 9/**/2014, [redacted] placed [redacted] for (1) item with a subtotal of $43.00. [redacted] Priority Mail shipping was applied for a $6.00 cost, bringing her total to $49.00. Her order was billed and fulfilled on 9/**/2014. According to her customer records, a return of the (1) item was...

received on 10/**/2014 and issued a refund of $43.00 to the original form of payment on the same date.On 1/**/2015, an email was received from [redacted] requesting updates on her refund she had not yet received. [redacted] also left (2) voice mail messages at our store location at 5:02 pm and 5:31 pm requesting updates on her refund she had not received.Generally, emails are replied to within two business days and phone calls are replied to within one business day. Unfortunately, due to a prospected storm and subway shut downs due to the inclement weather, our store and online customer service was closed on this date.According to her customer records, our in-store representative returned [redacted]'s voice mail message the following business day, 1/**/2015, at 4:08 pm. [redacted] stated that her refund had been incompletely processed by our payment processor. Her refund was re-pushed and a confirmation email was sent as a follow-up and as a record for [redacted] also extended a 15% discount towards a future in-store purchase or online purchase. This information is noted on her customer profile.While the $6.00 shipping cost is usually non-refundable, we have gone ahead and refunded this amount today, 2/**/2015, as an extended courtesy. A confirmation email has been sent to [redacted], as well. Should any additional details be required to resolve this complaint, please email [redacted] or call ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They sent me a email yesterday cancelling the...

order.
Sincerely,
[redacted]

To Whom It May Concern:[redacted] returned (3) items from WEB176431 a total of $199.00. A refund
receipt confirmation email was sent on 9/**/2015. Per our Return Policy,
refunds are processed within four weeks of receipt.
Unfortunately, we do not have a record of an email from [redacted]...


through the dates of 9/**/2015 to present. The last email record from
her email address on file ([redacted]) was dated September
[redacted], 2015.Currently, all emails are replied to within 48 hours, as
we have recently discontinued phone service due to staffing. The phone
number has been removed from many areas of our website, but should
customers reach our phone number, a prompt immediately states to email
for the most prompt response.Reviewing the status of her refund,
we have found the transaction has not been processed to date. We have
issued a refund of the $199.00 amount and have emailed [redacted] a
confirmation of the refund. We have included transaction information
below to confirm the refund has been processed: Request InformationEvent Refund Request [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted] We sincerely
apologize for any inconvenience caused. We are always happy to help
resolve any issues and are sorry we could not communicate with [redacted] regarding the issue prior to this complaint. If you have questions
regarding this transaction, please do not hesitate to contact us!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom It May Concern:[redacted] returned (3) items from WEB176431 a total of $199.00. A refund
receipt confirmation email was sent on 9/**/2015. Per our Return Policy,
refunds are processed within four weeks of receipt.
Unfortunately, we do not have a record of an email...

from [redacted]
through the dates of 9/**/2015 to present. The last email record from
her email address on file ([redacted]) was dated September
[redacted], 2015.Currently, all emails are replied to within 48 hours, as
we have recently discontinued phone service due to staffing. The phone
number has been removed from many areas of our website, but should
customers reach our phone number, a prompt immediately states to email
for the most prompt response.Reviewing the status of her refund,
we have found the transaction has not been processed to date. We have
issued a refund of the $199.00 amount and have emailed [redacted] a
confirmation of the refund. We have included transaction information
below to confirm the refund has been processed: 
Request InformationEvent Refund Request [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
We sincerely
apologize for any inconvenience caused. We are always happy to help
resolve any issues and are sorry we could not communicate with [redacted] regarding the issue prior to this complaint. If you have questions
regarding this transaction, please do not hesitate to contact us!

On June [redacted], 2014, a return of the Elila Jacquard Soft Cup Bra w/ Cushion Strap 1305-36J-Black ($43) was received. Our automated notification stated that, as detailed in our return policy, returns are processed within three weeks of receipt. Our records had reflected a refund of this amount...

processed on July [redacted], 2014.
Unfortunately, we do not reflect any voice mail records from [redacted], her order number or her contact telephone number, ###-###-####, entered at Checkout. We have no email communication records for [redacted], or the email address provided at Checkout, [redacted]:No results found
We found no messages matching your query: "[redacted] "No results found
We found no messages matching your query: "[redacted]"No results found
We found no messages matching your query: "[redacted]"
Upon receipt of this buyer complaint, we have investigated the refund processed for [redacted] and found a transaction error on our payment processor's end that closed her return in our system but did not submit the funds to the original form of payment, a Visa card ending in .[redacted]. We have re-processed the refund for [redacted] today:Event Refund Request  
[redacted] [redacted]  
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We sincerely apologize for the inconvenience this may have caused and are sorry we did not find the error sooner. Should you require any further details, please let us know. We are always happy to help!

To Whom It May Concern:
On August [redacted], 2014, [redacted] placed order [redacted] for (1) item for the subtotal of $59.00. The UPS 2nd Day Air shipping method ($20.00) was selected. The total for order [redacted] was $79.00. The email address listed, [redacted], was...

sent an order confirmation of the submission. On the same business day, the order was shipped to the following shipping address:
[redacted]
[redacted]
[redacted]
[redacted]
The tracking number [redacted] confirmed delivery on August [redacted], 2014. On , we received a voicemail message from . A return call was made at . On , we spoke with  re the fit of the recent purchase.
On August [redacted], 2014, a voicemail message was left by [redacted] regarding the fit of the item for [redacted]. A return voicemail was left on the following business day, August [redacted], 2014. A follow-up email was sent to [redacted] regarding the fit of the recent purchase and exchange instructions. This email also included a coupon code for [redacted] to receive free shipping off a future order.
On August [redacted], 2014, a return was received to our Returns department containing the contents of [redacted]. An email was sent on the same date confirming the receipt of the return and, per our Return Policy, a refund would be processed within three weeks.
Unfortunately, it does appear our Returns department did not process the refund on schedule. Upon reviewing [redacted]'s return status during a monthly refund audit, we found it had not been processed by the promised window, September [redacted], 2014. A refund of $56.00 for the returned item was processed on September [redacted], 2014 to the original form of payment -  communication of the refund process was sent to the email address on file, [redacted]. Below are confirmation details of the refund processed:
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We have no record of voicemails or emails left from "[redacted]," "[redacted]," the phone number on file, ###-###-####, or the email address above after the above-mentioned voicemail from August [redacted], 2014. We sincerely apologize if a call was missed - we can only return voicemail messages at this time.
We have gone ahead and issued a refund today, October [redacted], 2014, of the $20.00 UPS 2nd Day Air cost requested by [redacted]'s resolution. Below are the confirmation details for this refund:
[redacted]
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Should you require any additional details regarding the above order and refund, please let us know. We are always happy to help in any way we can.

Review: I ordered two bras from [redacted] the Bra Lady on May *, 2014. I returned them and received an automated email from [redacted]'s that they received the return on June *, 2014. Refunds can take up to 4 weeks. It is now July 14 which makes over 5 weeks.Desired Settlement: I would like a refund for $134 (2 bras at $67 each)

Business

Response:

To Whom It May Concern:

On June [redacted], 2014, returned merchandise was received from [redacted], (2) items totaling $134.00, with a request for a refund. The automated email below was sent upon receiving the inventory into our system:

From: Customer Service, [redacted]

Sent: [redacted]

To: [redacted]

Subject: Your [redacted]'s Order - Return Received

Hello [redacted]!

We have received your return of the following items:

ELI-4820-40G-Black - Received

ELI-4820-40H-Nude - Received

All returns are processed within three weeks of receipt.

Refunds will be processed to the original form of payment.

Exchanges will be processed as specified on your return form. Should

there be an issue with your request, you will be contacted by Customer

Service at that time.

Returns of sale merchandise are only eligible for exchange or store

credit. Store credits will be issued in the form of a coupon code.

[redacted]'s specializes in helping you find the perfect fit. If your bra

isn't quite right, we encourage you to contact us for advice!

Any questions? We are standing by ready to help! Contact us by phone at ###-###-#### or by email at [redacted].

Thank you,

According to our records, a cash refund of the $134.00 amount was reflected on June [redacted], 2014. No communications have been received from [redacted] to date.

Upon receipt of this complaint, we have issued a review of [redacted]'s transaction. We found an erroneous link with our payment processor did not allow the funds to submit to [redacted]'s credit card used. We have re-processed the transaction below successfully. Below are our confirmation details of the successful refund of $134.00 for the (2) returned items today, June [redacted], 2014:

Request Information

Event Refund Request

[redacted]

Below is the refund confirmation email sent to [redacted] for her records today, July [redacted], 2014:

From: [redacted]

Sent: [redacted]

To: [redacted]

Subject: Your [redacted]'s Order - Refund Processed

Hello [redacted]!

Your refund was processed 7/**/2014 in the amount of 134.00.

Please Note: Depending on your financial institution, this may take two to five business days to appear on your statement.

Any questions? We are standing by ready to help! Contact us by phone at ###-###-#### or by email at [redacted].

Thank you,

We greatly apologize for any inconvenience caused by this error. We are always happy to help in any way we can, and are sorry this error did not present itself sooner. Should [redacted] have further questions or concerns, we are here to help!

Review: Order several bras - returned one - took a long time to get refund check in the mail. Was told they had problems since I paid through [redacted]. Eventually the check for $69. Was sent to me. The check bounced and my bank charged me $10. I have called, left a message, emailed for two days - no response from Linda The Bra Lady (I.e. [redacted])Desired Settlement: Refund of $79.

Business

Response:

A return of 1 item from order [redacted] was received on July [redacted], 2013 to our Returns department. Per our Return Policy, all refunds are processed within four weeks of receipt. An automated refund was issued on August [redacted], 2013 for the amount of $69.00.

During a refund audit, we realized the refund of $69.00 did not properly submit to her [redacted] account. The following email message was sent on September [redacted], 2013:

Hello [redacted]!

Review: I purchased a bra through the [redacted] website on 9/**/14, order #[redacted]. The bra did not fit when I received it, so I returned it according to the specified return procedure on their website. I received a notice via email on 10/**/2014 that the company had received my return, and that the return would be processed within 3 weeks, and refunded to my form of payment.

It has now been 13 weeks and I have still not received a refund for my return, or any other form of communication from them regarding any potential problems with the returned merchandise that might hold up payment

I have since called them both at their advertised 888 number and an alternate number ###-###-#### found on their website, on 6 separate occasions and have not been able to contact a person. I have left detailed messages including my phone number for them to contact me, and have not received a call back.Desired Settlement: My ideal outcome would be a refund of the purchase price of $49.00 for the bra, and an apology of some sort for the poor customer service I have received.

Business

Response:

On 9/**/2014, [redacted] placed [redacted] for (1) item with a subtotal of $43.00. [redacted] Priority Mail shipping was applied for a $6.00 cost, bringing her total to $49.00. Her order was billed and fulfilled on 9/**/2014. According to her customer records, a return of the (1) item was received on 10/**/2014 and issued a refund of $43.00 to the original form of payment on the same date.On 1/**/2015, an email was received from [redacted] requesting updates on her refund she had not yet received. [redacted] also left (2) voice mail messages at our store location at 5:02 pm and 5:31 pm requesting updates on her refund she had not received.Generally, emails are replied to within two business days and phone calls are replied to within one business day. Unfortunately, due to a prospected storm and subway shut downs due to the inclement weather, our store and online customer service was closed on this date.According to her customer records, our in-store representative returned [redacted]'s voice mail message the following business day, 1/**/2015, at 4:08 pm. [redacted] stated that her refund had been incompletely processed by our payment processor. Her refund was re-pushed and a confirmation email was sent as a follow-up and as a record for [redacted]. [redacted] also extended a 15% discount towards a future in-store purchase or online purchase. This information is noted on her customer profile.While the $6.00 shipping cost is usually non-refundable, we have gone ahead and refunded this amount today, 2/**/2015, as an extended courtesy. A confirmation email has been sent to [redacted], as well. Should any additional details be required to resolve this complaint, please email [redacted] or call ###-###-####.

Review: My aunt ordered me two bras from Linda's as gifts. The one I received first was too small, so I mailed it back for a refund on my aunt's card and was going to reorder one that fit. I tried calling several times, as did my aunt, for customer service help and our calls were never answered or returned. I sent back the bra in the middle of July and it's now September [redacted] and she still has not received the refund back on her card. They also never return calls even if the message is left just as the answering machine instructs. I feel horrible for my aunt because she has tried everything to get her money back and they don't seem to care. I sent the product back exactly how their return form said and there's no reason she shouldn't get her refund. [redacted]Desired Settlement: My aunt ([redacted]) needs her card refunded for the amount of the bra as well as the cost of shipping for all the inconvenience and terrible customer service this company has shown. It's been over two months.

Business

Response:

To Whom It May Concern:

On August [redacted], 2014, [redacted] placed order [redacted] for (1) item for the subtotal of $59.00. The UPS 2nd Day Air shipping method ($20.00) was selected. The total for order [redacted] was $79.00. The email address listed, [redacted], was sent an order confirmation of the submission. On the same business day, the order was shipped to the following shipping address:

The tracking number [redacted] confirmed delivery on August [redacted], 2014. On , we received a voicemail message from . A return call was made at . On , we spoke with re the fit of the recent purchase.

On August [redacted], 2014, a voicemail message was left by [redacted] regarding the fit of the item for [redacted]. A return voicemail was left on the following business day, August [redacted], 2014. A follow-up email was sent to [redacted] regarding the fit of the recent purchase and exchange instructions. This email also included a coupon code for [redacted] to receive free shipping off a future order.

On August [redacted], 2014, a return was received to our Returns department containing the contents of [redacted]. An email was sent on the same date confirming the receipt of the return and, per our Return Policy, a refund would be processed within three weeks.

Unfortunately, it does appear our Returns department did not process the refund on schedule. Upon reviewing [redacted]'s return status during a monthly refund audit, we found it had not been processed by the promised window, September [redacted], 2014. A refund of $56.00 for the returned item was processed on September [redacted], 2014 to the original form of payment - communication of the refund process was sent to the email address on file, [redacted]. Below are confirmation details of the refund processed:

We have no record of voicemails or emails left from "[redacted]," "[redacted]," the phone number on file, ###-###-####, or the email address above after the above-mentioned voicemail from August [redacted], 2014. We sincerely apologize if a call was missed - we can only return voicemail messages at this time.

We have gone ahead and issued a refund today, October [redacted], 2014, of the $20.00 UPS 2nd Day Air cost requested by [redacted]'s resolution. Below are the confirmation details for this refund:

Should you require any additional details regarding the above order and refund, please let us know. We are always happy to help in any way we can.

Review: on 7/*/2013 ,I ordered 2 jacquard front hook posture bra. The total cost was $110, however my debit card was billed twice for $110. What netspend and this company does not want to understand is that I did make a purchase for $110 only, so my debit card should not have been debited twice for $110, only one time.Desired Settlement: I would like for the extra $110 that was removed from my account, put back.

Business

Response:

[redacted]

Response to Review:

To Whom It May Concern:

On June [redacted], 2013, [redacted] placed an online order for two items, each at a $55 unit price, for a total of $110.00. As [redacted]’s order total was over $75.00, she qualified for Free Shipping via United States Postal Service First Class Mail. [redacted] selected this option at Checkout. The order was authorized for the amount of $110.00 upon placement, as all orders submitted via our online website are to ensure a credit card is valid and the purchase is authenticated.

The items were not in stock at the time of placement – the online website reflected a 2 week shipping estimate for her size and color selection at Checkout. A follow-up email was sent on July [redacted], 2013 regarding the estimated arrival date: