Linda's Stars

We are very sorry for this situation.The reason why Mrs [redacted] did not receive her order is because the USPS misplaced or lost the packageAlthough we tried to resend the order our shipping center unfortunately failed to process our requestThe funds have already been returned to Mrs [redacted] and we have also informed the customer about this in our email from January 15thRefunds usually take 5-days to be processed by the bank, therefore the funds will be visible in Mrs [redacted] account in about days.Sincerely, [redacted]

We deeply apologize to Ms [redacted] for not responding to her emails promptly.Due to high volume of incoming emails and very limited staffing (we are a small family company), we unfortunately did not notice them sooner.We have refunded Ms [redacted] funds and will also send her a gift which she originally wanted to order.Sincerely, [redacted] , CEO of Linda's Stars

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Ms [redacted] ,We would like to apologize to Ms [redacted] for the unintentional mistake.We have already contacted Ms [redacted] on December 31th and let her know that she will receive the correct items.We have already resend the correct items and Ms [redacted] received the order on January 12th.Respectfully, [redacted]

We are very sorry that we were not able to deliver Ms*** order in time.Due to high volume of incoming emails and very limited staffing, we were, despite our best efforts, unable to respond to Ms*** request promptly.Unfortunately, our shipment got delayed by *** in the week prior to
Christmas, which was the main reason that we simply could not ship orders in time.We have contacted the customer and will refund her funds and also send her order free of any charge to Ms***.Sincerely,***

Complaint: ***
I am rejecting this response because: I can't accept until I have received my money back in full. This company should never charge someone's credit card until the order has shipped especially due to the long length of their ship dates
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to inform you that I received my merchandise
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This is what I wrote to Linda's Stars ---As I said to you other customers that did not receive your order - I would let you know when I finally receive my order from December 6th. I received it on Tuesday - January 17th. Only after repeated calls and emails to the company and not hearing back from them did I decide to file a complaint with the Texas Revdex.com on January 5, 2017. Finally Linda's Stars contacted my one week after the complaint was filed - on the 12th of January to say my order was being shipped. Hallelujah! Good things come to people who wait! Wrong/Right???? Take it however you want - I'm just saying for me to get my order - none of this should have happened. I am saying - if you decide to do business with Linda's Stars, Linda's Angels or whatever they are called - make sure you keep all of your documentation and notes and be prepared to wait.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Ms***,We would like to apologize to Ms*** for the unintentional mistake.We have already contacted Ms*** on December 31th and let her know that she will receive the correct items.We have already resend the correct items and Ms*** received the order on January
12th.Respectfully,*** ***

We would like to apologize to Ms*** for not responding to her emails sooner.Due to high volume of incoming emails and very limited staffing we did not notice her emails until today.We were also not aware that the order was returned to our shipping center.We have refunded the funds back to Ms
***.Respectfully,*** ***

We have contacted Ms*** on February 8th and asked her to please contact her credit card company so that they will expaect a refund on her account using old credit card informationThe support team on our payment gateway has confirmed that the funds should be refunded without
complications as long as Ms*** informs the credit card company that a refund is headed to her account.We have refunded the funds today and have also contacted Ms*** about this.Sincerely,*** ***

We are very sorry for this situation.The reason why Mrs*** did not receive her order is because the USPS misplaced or lost the package. Although we tried to resend the order our shipping center unfortunately failed to process our request. The funds have already been returned to
Mrs*** and we have also informed the customer about this in our email from January 15th. Refunds usually take 5-days to be processed by the bank, therefore the funds will be visible in Mrs*** account in about days.Sincerely,*** ***

We are deeply sorry that we did not respond to Ms*** requests promptly.Due to high volume of incoming emails and very limited staffing her emails were unfortunately overlooked.Yes, we did not deliver the items in time, the main reason for this situation was a delayed shipment that got stucked in
one of *** facilities.We deeply apologize to Ms*** for the situation we have put her in.We have refunded her funds back to her credit card (please see attachment) and would like her to keep the items as a gift from us.We promise that such incidents will never happen again.Respectfully,*** *** CEO of Linda's Stars

Dear Ms***,We have already refunded the funds to Ms***, she has also received her order.The delayed delivery was caused because our shipment got stucked in *** facility twice, therefore we were unfortunately unable to deliver the order in time that was promised.We have contacted Ms
*** on January 4th and have apologized to her for the unfortunate situation.I would like to point out, that there was no "dancing around the subject" from our side.Sincerely,*** ***, CEO of Linda's Stars

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Ms***,I would like to apologize to Ms*** for the delayed delivery time.Due to high volume of incoming emails, we were unfortunately unable to respond to her requests promptly.Ms*** received her order on December 31th.We have also refunded her funds on December 28th.Sincerely,***
***

We deeply apologize to Ms*** for not responding to her emails promptly.Due to high volume of incoming emails and very limited staffing (we are a small family company), we unfortunately did not notice them sooner.We have refunded Ms*** funds and will also send her a gift which she
originally wanted to order.Sincerely,*** ***, CEO of Linda's Stars

I would again like to apologize to Ms*** for not delivering her order in time.Unfortunately, our last shipment containing the most desired items got delayed by Fedex, therefore we were simply unable to deliver all orders in time for Christmas.We have also experienced problems with our shipping
partner which also was not prepared for the huge order volume.Due to high volume of incoming emails and very limited staffing, we unfortunately could not respond to Ms*** promptly.We are a small family company and were simply overwhelmed with the response we received in December and were unfortunately caught off guard.Our promise for the future is, that such incidents will never happen again.We have already contacted Ms*** and have also resend her order on January 7th (please see attachment)The order is scheduled to be delivered on Tuesday, January 17th.We are also prepared to apply a 50% discount to her order if this way we can show that we care.I hope Ms*** will give us a second chance sometime in the future.Sincerely,*** ***, CEO of Linda's Stars