Lindahl Properties, LLC

I am rejecting this response because: Oh my blood is boilingI have just seen this response so I'm going to leave some pictures here, and since my words seen to no have validation and instead you proceeded to come back with these responses I'm keeping this message shortI am not satisfied with my apartmentI am moving out because I can not live here and pay what I do to live In these conditionsI have texts from when the wires where crossed and the smoke went to other apartmentAlthough I can't figure out how to post previous pictures on here I have pictures of the piece of wall that fell from my ceiling that was covered in black moldYou can see part of it in the picture I toolI thought we could resolve this but this is ridiculous and even though I have writes oral proof of all of these things not only happening in my apartment but others, but you just made it seem like this was something I was doing to try to move outI can not produce mold all over the apartment building I do not like to get off work to someone in my apartment after a hour shift and for one guy to be doing all these different jobs himselfI have to go to schoolBye

Initial Business Response / [redacted] (1000, 5, 2016/01/23) */ After careful review of the full tenant file, and all of the correspondence received to date, I would be happy to invite the tenant to please write me via email at [redacted] @gmail.com, or to my office address at [redacted] Mankato MN I can at that time in writing give the tenant the explanation she is requesting, and hopefully reach a compromise regarding the charges that would accommodate both parties satisfactorilyI apologize if the explanation that was mailed to her originally was not clear, and will gladly address that matter for her Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ Per a phone call from the customer, she stated that she has reached out per the business request, however, she has not received any follow up Final Business Response / [redacted] (4000, 9, 2016/02/03) */ The complainant did send an email, however it has only been business days since it was receivedPlease be advised that a response will be made to the complainant via email, no later than Feb 5, 2016, allowing us up to business days to process her request through the proper Management channels so that we may best accommodate her requests & needsIf we are able to process her request sooner than the days, we certainly will do our best!

Mr [redacted] did arrive to move in on March 26, into Grand Avenue #***Upon doing the move in inspection with our manager [redacted] , Mr [redacted] indicated a few items that he wanted to have addressedSpecifically a drawer that had not been cleaned properly, concerns over the air conditioning cover not being on the air conditioner, and the front door needing some adjusting so as to close more efficientlyMr [redacted] accompanied [redacted] back to the office to speak with our maintenance staff to resolve the issues for Mr Sing, at which time both Mr [redacted] and the maint technician became engaged in a power struggle of a conversationMr [redacted] informed [redacted] that he did not wish [redacted] to enter his unit to complete the repairs due to the way Mr [redacted] felt he was treated by WayneI was contacted at that time by [redacted] and agreed to issue a file memo assuring Mr [redacted] that we would do our best to accommodate his wishes, and have his repairs completed by other members of our staff, unless the situation proved to be an emergencySince most of the items that Mr [redacted] was unhappy with were cleaning related, [redacted] sent our care taking staff into [redacted] to do some touch up cleaning and address the areas pointed out by Mr ***At the end of the day [redacted] spoke with Mr [redacted] to discuss the situation and inquire if there was anything else he would like to have addressed in his new homeMr [redacted] thanked [redacted] for all of her help, and even requested that he have an opportunity to apologize to our maint tech [redacted] for his part of a bad beginning, and looked forward to his new home and agreed that the month lease term would be satisfactory to himUpon his request, the door adjustment and AC cover would be scheduled for the next few days since it was the end of the dayIn the days that followed I was contacted by Mr [redacted] demanding discounts and money back for his inconvenienceSince I knew that the issues had been addressed, I contacted [redacted] to make sure that nothing new had arisen and that Mr ***'s needs were being met and that we were doing everything we could to address his concerns and complete any and all repairsShe assured me that Mr [redacted] was pleased, and was working with her to have the last remaining items (Door adjustment and AC Cover put back on) completed, it was simply a matter of schedule conflict for Mr [redacted] and our maint staff, but that it was being resolved after one missed appointment due to a work emergency Mr [redacted] hadI emailed Mr [redacted] again and reiterated that he should continue to work with [redacted] directly to resolve the final issues, and that I had complete faith that my staff would be able to meet his needs to his satisfactionI also informed him that my involvement should only be warranted if his needs were NOT being met by my staff, or if he had any new concerns that were NOT being addressedI encouraged him to please work through the proper channels, and that I would be monitoring the situation through my communication with [redacted] .As I write this response today, I have just spoken with [redacted] and have been assured that the last remaining items are on schedule so that Mr [redacted] can be present per his request, and that no new or further concerns have arisenSince Mr [redacted] was allowed to move in days early with no pro-rated rent charge, and 99% of his concerns were addressed and completed to his satisfaction within a matter of hours of him receiving his keys, Lindahl Properties respectfully declines to offer any further discounts or free rentWe will continue to complete any repairs that arise in a timely manner, and do our very best to ensure that Mr [redacted] enjoys his new home to the fullest

We have recently become aware of a communication gap within our organization, and have taken steps to ensure our guest needs are met in a timely manner We have been utilizing a call service that our guests can call to log any issues, they can also utilize Appfolio to create work orders, these are monitored by both management and our maintenance team We are getting our staff new phones, that will also help with the communication gap that has happened in the past, and setting specific expectations to ensure guest needs are met timely Specific to the hot water and pressure issue within this building, we had a plumber out the week of December 7th He noted a problem that was affecting both the pressure and temperature and fixed it, which to our knowledge has corrected the issue Management will be monitoring the building and following up with guests to ensure the issue is resolved We apologize for the inconvenience of not having your needs addressed timely, and again, we have set new guidelines to ensure our guest needs are addressed in a timely manner We are also continuing to create new ways for our guests to communicate with our team, to ensure your needs are being met and your home is what you expect it to be

I am rejecting this response because:All,The comments received are and have been modified and do not reflect the true nature of the things occurredKey points have been missed and order of things here have been modified to the extent that original issues are not shown and lot of cooked up things are mentioned here.It was Mr.*** that had started arguing with me and *** when asked about if the bathroom fan's noise is normal, it was making screeching noises upon turning it off; to which he said that is operation and nothing more should be expected in very stern way and more stern way when *** indicated that this normal, I feel here that there is lot of deliberate mis-interpretation is being done to cover up bad behavior, how bad the apartment was handed and how few hazardous things were found and turned over to ***. To this day, my requests regarding curtailing the lease OR rent discount had not been answered and it appears that this question is being ignored. I have personally never been pleased to begin with as such I am forced to take up matters to Revdex.com.Whenever I ask questions pertaining to lease curtail OR rent discount, *** informs me that she has not been contacted by ***, but in-truth *** has been touch with *** all this time.Basic question : In what condition was I supposed to be handed over the apartment ?Also, *** was the spokeperson and she is no longer here; *** mentions about me moving in earlier, but this was completely agreed with *** to begin with not a favour on me.Lot of facts, matters have altered here to such a extent that they are completely being hidden/covered.Till this day, no care taking person has approached.I am bit worried now as the matters being altered here so much that truth is hidden/ignored/deliberately covered here and I have assured that my 980$ deposit will be withheld here.Due to this questionable practice, looping communication behavior, I am worried now about my deposit.*** mention that I am requesting for the main door to close efficiently, no I am not The door doesn't shut properly, it needs lot tugging to get it locked evenThis is not a special request, it bare necessity that has to be taken care normally at first place even before me moving.To summarize: Lot of facts have been altered,colored here and are mis-leading at this point.I am seeking a discount in rent and I am bit worried now pertaining to my deposit,.it will not be refunded completely.Also, the *** behaved is not remotely mentioned and it appears that attempts are being made here to make sound like it never happened at first place.*** has acknowledged several times that ***'s behavior is unprofessional as other renters have made several complaints, this is the only I thanked here for honestyNow it seems that my thanking has been represented to such a extent that I am delighted to live here. I am worried about the fact for my stuff in the apartments and my discount, I have good hunch that I may not be seeing my 980$ now after this escapade.Sincerely,***

Miss [redacted],I received your email this morning and I believe after speaking with you on the phone on Friday, that there has obviously been some missed communication. As I said on Friday, please give me a call at my Burnsville Office on Tuesday after 10am, and we can work together to find a good resolution that would fit both of our needs. I look forward to hearing from you tomorrow.Stacy [redacted] Properties Manager

No fire has been reported to Management, or to the Fire Dept of Mankato according to their records. No Service requests have been submitted by you to Management, although you were given the Senior Property Manager's direct email to contact on 9/2/16 when you were given the notice that we would be...

holding you responsible for your lease term, or until the apartment was re rented, and that your house purchase does not nullify your current lease term with us. Please see the attached documents, your lease agreement, the notice you submitted regarding terminating your lease, and our response as just mentioned. Upon receipt of this complaint the Onsite manager inspected your apartment and found no mold, and resolved the issue regarding your light fixture that you mentioned to him personally when he came for the inspection, rather than in writing as required in your lease. As of today's date, according to the conversation you had with the onsite manager, your apartment is in good condition, and you are satisfied with your home. If this is not the case, and there remains work to be done, please email me directly at the email address that I provided to you in our earlier correspondence, and I will address any complaints that you may have immediately. Our decision still stands however, that you are responsible for the duration of your lease, or when the apartment is re rented, whichever should come first.You state in this complaint that you have waited months, but yet we have no record of you submitting a single service request. For future reference, please be advised that you may do so through your online tenant portal, or by writing it on the rent envelope on the space provided for service requests and that is delivered to your door each month, or you may put your request in writing into the rent drop box of the office. Cordially,Stacy [redacted]Mankato Towers Senior Property Manager

Initial Business Response /* (1000, 5, 2016/01/23) */
After careful review of the full tenant file, and all of the correspondence received to date, I would be happy to invite the tenant to please write me via email at [redacted]@gmail.com, or to my office address at[redacted]...

Mankato MN 56001. I can at that time in writing give the tenant the explanation she is requesting, and hopefully reach a compromise regarding the charges that would accommodate both parties satisfactorily. I apologize if the explanation that was mailed to her originally was not clear, and will gladly address that matter for her.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/03) */
Per a phone call from the customer, she stated that she has reached out per the business request, however, she has not received any follow up.
Final Business Response /* (4000, 9, 2016/02/03) */
The complainant did send an email, however it has only been 2 business days since it was received. Please be advised that a response will be made to the complainant via email, no later than Feb 5, 2016, allowing us up to 5 business days to process her request through the proper Management channels so that we may best accommodate her requests & needs. If we are able to process her request sooner than the 5 days, we certainly will do our best!

Initial Business Response /* (1000, 5, 2015/05/14) */
The city inspector came in and found no problems at all in Ms. [redacted]s apartment. -
Ms. [redacted] has been released from her lease and is vacating the apartment per her desire.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/14) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
I requested the city rental inspector come out to my unit (may 1st) and they witnessed the cockroach infestation and said they would talk to the landlord about it. They also said to hire an electrician to inspect the wiring, since they do not cover those issues we are having.
Final Business Response /* (4000, 10, 2015/05/15) */
Lindahl Properties Management has offered numerous times to have our staff come in and wash the walls in Ms [redacted]s apartment, as well as to have the carpets professionally shampooed, to which Ms. [redacted] has not responded. As for any cockroach infestation, Ms [redacted] has never reported any roach activity for us to resolve for her with our Pest control contractor (who comes out 2x per month) If we are unaware of a situation, we cannot resolve it. Per her lease agreement, any service requests are to be submitted to the office in writing for prompt repair, which she has not done. Each resident is given a rental envelope each month with a designated space in which to write any repairs or concerns, and again, Ms [redacted] has not submitted ANY complaints regarding roaches. The fire that Ms [redacted] refers to occurred across the hall from her apartment, and is some distance to have incurred any smoke damage whatsoever, and the resident that had the fire has had no trouble with smoke damage as the fire was contained immediately due to our installed fire suppression system. Therefore I find it difficult to believe that there is any significant amount of smoke damage to Ms [redacted]s apartment, however, as stated above, we have graciously offered to professionally clean any smoke residue for her, and again, without any response from Ms [redacted]. Lastly as for the "pot" smells, again Ms [redacted]s complaints regarding this matter have not been submitted to our office, and to my knowledge she has only contacted the police department once during her tenancy regarding this matter. We have an excellent working relationship with the Burnsville Police, and if there was indeed illegal drug activity, we would most certainly take appropriate action to resolve the matter immediately. We have had no such confirmation of illegal activity with the Burnsville Police, therefore there is no action to be taken at this time. In closing, we have offered Ms [redacted] a lease termination as of June 30, 2015 which she has accepted. She is expected to pay full rent for the remainder of her lease term, and her security deposit will be subject to the standard review upon her move out. Lindahl Properties will not refund any rent as we have done all that we can and more to make Ms [redacted]s residency as pleasant as possible for her. Rent will not be refunded due to her claims of not staying at the apartment, as our Property Manager and staff have spoken with Ms [redacted]s roommate AT the apartment, and staff have witnessed that Ms [redacted] is indeed living in the apartment, and has not left for any extended period of time to warrant a refund request. If Ms [redacted] would like to request our pest control services, or our professional cleaning services, she may return the numerous phone messages that our Property Manager [redacted] has left for her, and we will be happy to help her in any way that we can.
Final Consumer Response /* (3000, 17, 2015/05/20) */
The busniess responded to the Revdex.com stating that they have attempted to contact us. We have not recieved any response from them on our end, not by mail, phone calls, voicemails, or letters on our doorstep, ect. Except for one voicemail [redacted] has about letting us move out by june 1st, 2015 instead of june 30th. This is the first time we are hearing about an offer to shampoo the carpets in our unit and we will comply with the terms to have that done. We just need 24 horus notice so we can move furniture/property out of the way and vacate the premises.

I am rejecting this response because:
Oh my blood is boiling. I have just seen this response so I'm going to leave some pictures here, and since my words seen to no have validation and instead you proceeded to come back with these responses I'm keeping this message short. I am not satisfied with my apartment. I am moving out because I can not live here and pay what I do to live In these conditions. I have texts from when the wires where crossed and the smoke went to other apartment. Although I can't figure out how to post previous pictures on here I have pictures of the piece of wall that fell from my ceiling that was covered in black mold. You can see part of it in the picture I tool. I thought we could resolve this but this is ridiculous and even though I have writes oral proof of all of these things not only happening in my apartment but others, but you just made it seem like this was something I was doing to try to move out. I can not produce mold all over the apartment building I do not like to get off work to someone in my apartment after a 16 hour shift and for one guy to be doing all these different jobs himself. I have to go to school. Bye.

We have recently become aware of a communication gap within our organization, and have taken steps to ensure our guest needs are met in a timely manner.  We have been utilizing a call service that our guests can call to log any issues, they can also utilize Appfolio to create work orders, these...

are monitored by both management and our maintenance team.  We are getting our staff new phones, that will also help with the communication gap that has happened in the past, and setting specific expectations to ensure guest needs are met timely.  Specific to the hot water and pressure issue within this building, we had a plumber out the week of December 7th.  He noted a problem that was affecting both the pressure and temperature and fixed it, which to our knowledge has corrected the issue.  Management will be monitoring the building and following up with guests to ensure the issue is resolved.  We apologize for the inconvenience of not having your needs addressed timely, and again, we have set new guidelines to ensure our guest needs are addressed in a timely manner.  We are also continuing to create new ways for our guests to communicate with our team, to ensure your needs are being met and your home is what you expect it to be.

Mr. [redacted] did arrive to move in on March 26, 2016 into 111 Grand Avenue #[redacted]. Upon doing the move in inspection with our manager [redacted], Mr. [redacted] indicated a few items that he wanted to have addressed. Specifically a drawer that had not been cleaned properly, concerns over the air conditioning...

cover not being on the air conditioner, and the front door needing some adjusting so as to close more efficiently. Mr [redacted] accompanied [redacted] back to the office to speak with our maintenance staff to resolve the issues for Mr Sing, at which time both Mr [redacted] and the maint technician became engaged in a power struggle of a conversation. Mr [redacted] informed [redacted] that he did not wish [redacted] to enter his unit to complete the repairs due to the way Mr [redacted] felt he was treated by Wayne. I was contacted at that time by [redacted] and agreed to issue a file memo assuring Mr [redacted] that we would do our best to accommodate his wishes, and have his repairs completed by other members of our staff, unless the situation proved to be an emergency. Since most of the items that Mr [redacted] was unhappy with were cleaning related, [redacted] sent our care taking staff into [redacted] to do some touch up cleaning and address the areas pointed out by Mr [redacted]. At the end of the day [redacted] spoke with Mr [redacted] to discuss the situation and inquire if there was anything else he would like to have addressed in his new home. Mr [redacted] thanked [redacted] for all of her help, and even requested that he have an opportunity to apologize to our maint tech [redacted] for his part of a bad beginning, and looked forward to his new home and agreed that the 12 month lease term would be satisfactory to him. Upon his request, the door adjustment and AC cover would be scheduled for the next few days since it was the end of the day. In the days that followed I was contacted by Mr [redacted] demanding discounts and money back for his inconvenience. Since I knew that the issues had been addressed, I contacted [redacted] to make sure that nothing new had arisen and that Mr [redacted]'s needs were being met and that we were doing everything we could to address his concerns and complete any and all repairs. She assured me that Mr [redacted] was pleased, and was working with her to have the last remaining items (Door adjustment and AC Cover put back on) completed, it was simply a matter of schedule conflict for Mr [redacted] and our maint staff, but that it was being resolved after one missed appointment due to a work emergency Mr [redacted] had. I emailed Mr [redacted] again and reiterated that he should continue to work with [redacted] directly to resolve the final issues, and that I had complete faith that my staff would be able to meet his needs to his satisfaction. I also informed him that my involvement should only be warranted if his needs were NOT being met by my staff, or if he had any new concerns that were NOT being addressed. I encouraged him to please work through the proper channels, and that I would be monitoring the situation through my communication with [redacted].As I write this response today, I have just spoken with [redacted] and have been assured that the last remaining items are on schedule so that Mr [redacted] can be present per his request, and that no new or further concerns have arisen. Since Mr [redacted] was allowed to move in 5 days early with no pro-rated rent charge, and 99% of his concerns were addressed and completed to his satisfaction within a matter of hours of him receiving his keys, Lindahl Properties respectfully declines to offer any further discounts or free rent. We will continue to complete any repairs that arise in a timely manner, and do our very best to ensure that Mr [redacted] enjoys his new home to the fullest.