Hi Mr [redacted] , Thank you for reaching out to us Please review our terms of service page here: [redacted] We will allow an exception for this unit to be returned There will be a 20% restocking fee and you will need to repay return shipping, which is stated in our terms of service Thank you for your patience and understanding
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi ***, Please accept our sincere apology We do not pay return shipping on units which are being returned Please review our terms of service policy located here [redacted] Our policy states that there is a 10% restocking fee as well We will not be charging the restocking feeOnce again we are very sorry for all the problems surrounding your order Thank you for your patience and understanding
Hi [redacted] ,We apologize for not replying to your request in a more timely manner Your case will now be handled by our most trusted claims advisor They will respond to you by the end of the day We will have you Roving as soon as possible! Thank you for your understanding and please let us know if there is anything else we can do
Thank you for reaching out to us We followed up on the communications that you have had with our support team and found that your questions have been answered We apologize for the delayed response Please let us know if you have any more questions Thank you for your patience and understanding
Hi [redacted] , We are very sorry to hear about the difficulty you have experienced throughout working with us We have received confirmation that your order is being held by US customs, which is why you never received it on time Please accept our sincere apology about these unfortunate circumstances It has never been our intention to disappoint any of our valued customers We will be providing you a full refund Thank you for your patience and understanding
Hi ***, We are very sorry to hear about the difficulty you have experienced throughout working with us We have received confirmation that your order is being held by US customs, which is why you never received it on time Please accept our sincere apology about these unfortunate circumstances It has never been our intention to disappoint any of our valued customers We will be providing you a full refund Thank you for your patience and understanding
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I purchased this very expensive item from an authorized retailer in good faith that Monorover would only authorize a reputable retailer that honors the Monorover product warranty Monorover’s product warranty doesn’t exist if they are not willing to support their product for a product defect and their recommended retailers will also not provide the warranty support This is advertising and deceptive business practice The honorable response is for Monorover to stand behind their product and support the one year warranty that they advertise Regards, [redacted]
Hi ***, Paypal would not allow us to refund your purchase They placed a hold on the account We will be refunding it as soon as possible Rest assured that we will take care of it as soon as Paypal allows itThank you for being patient with us
Hi ***,Your case is now being handled by our top claim advisor You will be receiving a return form We want to get this completed as soon as possible Please accept our sincere apology for not responding to you in a timely manner Thank you for your understanding
Hi ***,You will be receiving a repair form from our most trusted claims advisor today We placed the order for the charger on 1/8/ We want to get this taken care of as soon as possible Please review our Terms of Service page about warranty claims. *** Thank you for your patience and understanding
Please accept our sincere apology that this has happened Unfortunately your units are being held by US customs After speaking with you on the phone it was determined that we will reroute your current order and send you two new ones from our warehouse in Kansas You will have them
within days Thank you for your patience and understanding
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
***` ***
Hi [redacted],We are very sorry that we have not responded in a timely manner. It is never our intention to have response times longer than 48 hours. We will have to chargers sent to you as soon as possible. Please let us know if there is anything else that we can do to make this right....
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the statement provided to the Revdex.com by the business was nicely written, but no credit has actually been issued to date, and the business has not demonstrated any intention to issue a credit.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I received notification asking whether I wish to accept credit from MonoRover for $518.00 and the item will be shipped out to me on Monday. To clarify, is the business repairing the item, refunding me or both? I would like to know so I can order my son a new hoverboard elsewhere since, up to now, he still has not received his Christmas present.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted], We are very sorry to hear about the difficulty you have experienced throughout working with us. We have received confirmation that your order is being held by US customs, which is why you never received it on time. Please accept our sincere apology about these unfortunate...
circumstances. It has never been our intention to disappoint any of our valued customers. We will be providing you a full refund. Thank you for your patience and understanding.
Thank you for providing your order number. US customs has stopped some shipments during that time period. We would be more than happy to provide you the $200 dollar refund if you are still interested in waiting for the product. We will understand if you need to cancel all together. In that case please advise us how we can make this right. This has been a very difficult time for us and we appreciate your understanding as we navigate US customs and international shipping. Please advise us on how you wish to proceed.
Hi Mr [redacted] , Thank you for reaching out to us Please review our terms of service page here: [redacted] We will allow an exception for this unit to be returned There will be a 20% restocking fee and you will need to repay return shipping, which is stated in our terms of service Thank you for your patience and understanding
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi ***, Please accept our sincere apology We do not pay return shipping on units which are being returned Please review our terms of service policy located here [redacted] Our policy states that there is a 10% restocking fee as well We will not be charging the restocking feeOnce again we are very sorry for all the problems surrounding your order Thank you for your patience and understanding
Hi [redacted] ,We apologize for not replying to your request in a more timely manner Your case will now be handled by our most trusted claims advisor They will respond to you by the end of the day We will have you Roving as soon as possible! Thank you for your understanding and please let us know if there is anything else we can do
Thank you for reaching out to us We followed up on the communications that you have had with our support team and found that your questions have been answered We apologize for the delayed response Please let us know if you have any more questions Thank you for your patience and understanding
Hi [redacted] , We are very sorry to hear about the difficulty you have experienced throughout working with us We have received confirmation that your order is being held by US customs, which is why you never received it on time Please accept our sincere apology about these unfortunate circumstances It has never been our intention to disappoint any of our valued customers We will be providing you a full refund Thank you for your patience and understanding
Hi ***, We are very sorry to hear about the difficulty you have experienced throughout working with us We have received confirmation that your order is being held by US customs, which is why you never received it on time Please accept our sincere apology about these unfortunate circumstances It has never been our intention to disappoint any of our valued customers We will be providing you a full refund Thank you for your patience and understanding
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I purchased this very expensive item from an authorized retailer in good faith that Monorover would only authorize a reputable retailer that honors the Monorover product warranty Monorover’s product warranty doesn’t exist if they are not willing to support their product for a product defect and their recommended retailers will also not provide the warranty support This is advertising and deceptive business practice The honorable response is for Monorover to stand behind their product and support the one year warranty that they advertise Regards, [redacted]
Hi ***, Paypal would not allow us to refund your purchase They placed a hold on the account We will be refunding it as soon as possible Rest assured that we will take care of it as soon as Paypal allows itThank you for being patient with us
Hi ***,Your case is now being handled by our top claim advisor You will be receiving a return form We want to get this completed as soon as possible Please accept our sincere apology for not responding to you in a timely manner Thank you for your understanding
Hi ***,You will be receiving a repair form from our most trusted claims advisor today We placed the order for the charger on 1/8/ We want to get this taken care of as soon as possible Please review our Terms of Service page about warranty claims. *** Thank you for your patience and understanding
Please accept our sincere apology that this has happened Unfortunately your units are being held by US customs After speaking with you on the phone it was determined that we will reroute your current order and send you two new ones from our warehouse in Kansas You will have them
within days Thank you for your patience and understanding
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
***` ***
Hi [redacted],We are very sorry that we have not responded in a timely manner. It is never our intention to have response times longer than 48 hours. We will have to chargers sent to you as soon as possible. Please let us know if there is anything else that we can do to make this right....
Thank you so much for your understanding.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the statement provided to the Revdex.com by the business was nicely written, but no credit has actually been issued to date, and the business has not demonstrated any intention to issue a credit.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I received notification asking whether I wish to accept credit from MonoRover for $518.00 and the item will be shipped out to me on Monday. To clarify, is the business repairing the item, refunding me or both? I would like to know so I can order my son a new hoverboard elsewhere since, up to now, he still has not received his Christmas present.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted], We are very sorry to hear about the difficulty you have experienced throughout working with us. We have received confirmation that your order is being held by US customs, which is why you never received it on time. Please accept our sincere apology about these unfortunate...
circumstances. It has never been our intention to disappoint any of our valued customers. We will be providing you a full refund. Thank you for your patience and understanding.
Thank you for providing your order number. US customs has stopped some shipments during that time period. We would be more than happy to provide you the $200 dollar refund if you are still interested in waiting for the product. We will understand if you need to cancel all together. In that case please advise us how we can make this right. This has been a very difficult time for us and we appreciate your understanding as we navigate US customs and international shipping. Please advise us on how you wish to proceed.