Linda's Jewelry, Inc.

Complaint: [redacted]
I am rejecting this response because it is factually incorrect, contains outright falsehood, and does not offer any resolution to the situation:1.  At no time did the owner request a picture.  Once the employee stated that the crown MUST HAVE BEEN broken beforehand, the owner has taken that position and allowed no alternative.  I have asked to see the security video and the owner changed the subject.  2. The employee did not notice anything wrong with the watch until AFTER she had changed the batter.  The back of the watch (press on) is not aligned correctly on the back of the watch - therefore there is evidence that the watch was opened.  My wife stated that the employee had to really lean on the press to put the watch case back together.  3.  When I first called, the initial response was to bring the watch back in, but the owner immediately called back and stated that it was obviously broken before and that they could not help me.  I could hear the employee in the background saying that their watch repair contractor would not be able to fix it.4.This is the second time that this store has damaged one of our watches, and in both cases the behavior was the same.  They immediately (a) implied that the watch was cheap (b) denied any responsibility (c) refused to make any accommodation or remedy.  We did not attempt any remedy the first time, but the second time it was too much.  This business has a trend of treating their customers poorly.5. At no point has the owner made any offer to remedy the situation other than the suggestion that I go and get my cheap watch fixed myself somewhere else.  If the owner had offered to send the watch in for repair immediately (even if they were to charge me an additional $12) I would not have been upset.  The watch retails for $250, but even if it were a $50 watch, I would have expected to be treated better.The situation came to the current state, because as is obvious in the owners response, they have no respect for their clients and not only automatically assume that they are ignorant and gullible, but also treat them that way, even when it would be in their best interest to do otherwise.  Similar reviews on other sites support my position.I have now sent the watch to be repaired at the manufacturer.  Once I have a damage evaluation and estimate for repair I will be able to provide an update.  The issue remains unresolved, and I will continue to pursue resolution through all acceptable means necessary.  My proposed resolution is for the owner to apologize, to agree to pay for any repair recommended by TIMEX in excess of $12, and to replace the watch if it can not be repaired.
Regards,
[redacted]