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Linda's Nails

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Linda's Nails Reviews (5)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like my refund credited back to my credit card used for paymentThank you.?
Regards,
*** ***

Mike H[redacted]Linda's Nails 524B W-CORDOVA RD Santa Fe, NM ###-###-#### Dear whom to concern: My name is Mike H[redacted]I am the manager of Linda's NailsThe client ordered a pedicure and manicureWe took care of her right awayAs the process, we would like the client to pay just before we put
polish on her finger nailsWe do that to every client, which does not mean rushing (our client usually refer to pay first rather than dig in their purse with nail polish on after)We only charged her one time $(the services were $27.99+tax)We have records for all the transactions we didThe next day the client came back and said she wanted to take her money back to get acrylic tip nails because the nail polish messed up? I said we would fix them for free but if she wanted to get acrylic tip nail, she had to pay for that (pedicure and manicure totally different from acrylic tip nail)She decided to get acrylic tip nailsThe price we advertise $is just for a regular nail tip or white nail tipThe client wanted a silver- bluish stiletto nail tip with sparkle on it and of course it is more expensiveWe told her that and she agreed to pay $for that acrylic tip nail (the service was $35+tax)There is a mention of length and shape on our price listAfter we finished the acrylic nail tip and fixed nail polish on her toe nails, the client left and said nothingI noticed the client concerned about our facility and proper hygieneWe do have washer and dryer machine in the shop to wash the towelsWe do have disinfectant liquid to clean the spa chair after every single useAlso we have passed all the requirements of the Health Department since we have opened this shop.After all, we want to thank the client for waitingWe have been doing the good business, providing over 10,client treatments in Santa Fe for many yearsAlthough we feel that we treated the client as we do all of other clients, we are happy to refund $back or fix the acrylic tip nailsIf you have any question, please contact me at the number provided aboveSincerely, Mike H[redacted]

Mike H[redacted]Linda's Nails 524B W-CORDOVA RD Santa Fe, NM 87505 ###-###-#### Dear whom to concern: My name is Mike H[redacted]. I am the manager of Linda's Nails. The client ordered a pedicure and manicure. We took care of her right away. As the process, we would like the client to pay just before we put...

polish on her finger nails. We do that to every client, which does not mean rushing (our client usually refer to pay first rather than dig in their purse with nail polish on after). We only charged her one time $30.33 (the services were $27.99+tax). We have records for all the transactions we did. The next day the client came back and said she wanted to take her money back to get acrylic tip nails because the nail polish messed up? I said we would fix them for free but if she wanted to get acrylic tip nail, she had to pay for that (pedicure and manicure totally different from acrylic tip nail). She decided to get acrylic tip nails. The price we advertise $22.99 is just for a regular nail tip or white nail tip. The client wanted a silver- bluish stiletto nail tip with sparkle on it and of course it is more expensive. We told her that and she agreed to pay $37.91 for that acrylic tip nail (the service was $35+tax). There is a mention of length and shape on our price list. After we finished the acrylic nail tip and fixed nail polish on her toe nails, the client left and said nothing. I noticed the client concerned about our facility and proper hygiene. We do have washer and dryer machine in the shop to wash the towels. We do have disinfectant liquid to clean the spa chair after every single use. Also we have passed all the requirements of the Health Department since we have opened this shop.After all, we want to thank the client for waiting. We have been doing the good business, providing over 10,000 client treatments in Santa Fe for many years. Although we feel that we treated the client as we do all of other clients, we are happy to refund $37.91 back or fix the acrylic tip nails. If you have any question, please contact me at the number provided above. Sincerely, Mike H[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like my refund credited back to my credit card used for payment. Thank you. 
Regards,
[redacted]

Review: I went in this morning to take advantage of the early bird special spa pedicure for $11.99, unfortunately I was not given it as I did not bring the add with me. When I saw the flier in my mailbox I did not cut out the small paper with the price as it did not say it was a coupon. I talked with the manager and told her that the advertisement was not very clear as it was not with the other coupons it was separate from the other "very" clear coupons. She told me that the other customers had not had a problem with this procedure and basically belittled me and did nothing to help me and I had to pay the full price for my manicure. This left me very frustrated as the reason why I used their salon as I was expecting to pay the early bird special.Desired Settlement: I would like to receive either a coupon for five dollars off my next service or a five dollar credit (as this was the difference) of what I would have liked to pay vs. what I paid.

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Description: Nail Salons

Address: 1608 St Michaels Dr, Santa Fe, New Mexico, United States, 87505

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