Linda's Stars

This company is a joke! I have filed a BBB report..I want what I was promised or a refund now

Dear Mrs. [redacted] Thank you for contacting us. I would like to point out that Mrs. [redacted] contacted us on Monday 11/13/17 (this is the only email we have received as of today) Because of the high volume of orders, training new CS representatives and a lot of inquiries, we unfortunately...

were not able to respond to her email yet. She also contacted us via our help center yesterday, but for the same reasons as above, her message was not yet responded to.We have now canceled her order and refunded the funds to her credit card (please see attachment).I would also like to point out that Mrs. [redacted] obviously did not visit our Shipping Policy page, where the delivery times are presented. In our policy we state that orders may take up to 12 business days to be delivered and that deliveries may take longer during sales and holiday season.Mrs. [redacted] placed her order with us on 11/6 and reported us to your organization 6 business days later. I am really sorry that Mrs. [redacted]'s experience with our company was unsatisfying. Sincerely,[redacted]Customer Service Representative

Complaint: [redacted]
I am rejecting this response because:  I can't accept until I have received my money back in full.  This company should never charge someone's credit card until the order has shipped especially due to the long length of their ship dates.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to inform you that I received my merchandise.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are very sorry that we were not able to deliver Ms. [redacted] order in time.Due to high volume of incoming emails and very limited staffing, we were, despite our best efforts, unable to respond to Ms. [redacted] request promptly.Unfortunately, our shipment got delayed by [redacted] in the week prior to...

Christmas, which was the main reason that we simply could not ship orders in time.We have contacted the customer and will refund her funds and also send her order free of any charge to Ms. [redacted].Sincerely,[redacted]

Dear Ms. [redacted],I would like to apologize to Ms. [redacted] for the delayed delivery time.Due to high volume of incoming emails, we were unfortunately unable to respond to her requests promptly.Ms. [redacted] received her order on December 31th.We have also refunded her funds on December 28th.Sincerely,[redacted]...

[redacted]

Dear Ms. [redacted],We have already refunded the funds to Ms. [redacted], she has also received her order.The delayed delivery was caused because our shipment got stucked in [redacted] facility twice, therefore we were unfortunately unable to deliver the order in time that was promised.We have contacted Ms....

[redacted] on January 4th and have apologized to her for the unfortunate situation.I would like to point out, that there was no "dancing around the subject" from our side.Sincerely,[redacted], CEO of Linda's Stars

We are deeply sorry that we did not respond to Ms. [redacted] requests promptly.Due to high volume of incoming emails and very limited staffing her emails were unfortunately overlooked.Yes, we did not deliver the items in time, the main reason for this situation was a delayed shipment that got stucked in...

one of [redacted] facilities.We deeply apologize to Ms. [redacted] for the situation we have put her in.We have refunded her funds back to her credit card (please see attachment) and would like her to keep the items as a gift from us.We promise that such incidents will never happen again.Respectfully,[redacted] CEO of Linda's Stars

Dear Ms. [redacted],We would like to apologize to Ms. [redacted] for the unintentional mistake.We have already contacted Ms. [redacted] on December 31th and let her know that she will receive the correct items.We have already resend the correct items and Ms. [redacted] received the order on January...

12th.Respectfully,[redacted]

We are very sorry for this situation.The reason why Mrs. [redacted] did not receive her order is because the USPS misplaced or lost the package. Although we tried to resend the order our shipping center unfortunately failed to process our request. The funds have already been returned to...

Mrs. [redacted] and we have also informed the customer about this in our email from January 15th. Refunds usually take 5-10 days to be processed by the bank, therefore the funds will be visible in Mrs. [redacted] account in about 5 days.Sincerely,[redacted]

We deeply apologize to Ms. [redacted] for not responding to her emails promptly.Due to high volume of incoming emails and very limited staffing (we are a small family company), we unfortunately did not notice them sooner.We have refunded Ms. [redacted] funds and will also send her a gift which she...

originally wanted to order.Sincerely,[redacted], CEO of Linda's Stars

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Though I was not told most of that. I had to get on their Facebook send multiple messages and threaten with an attorney to get my items. The first shipment wasn't even the correct order that I placed. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I would like to apologize to Ms. [redacted] for this situation.Due to high volume of emails and very limited staffing we did not notice her emails sooner.We have contacted Ms. [redacted] and have already placed a replacement order for the missing items.As a sign of our apology, we have applied a 50% discount to...

Ms. [redacted] original order and have refunded her funds accordingly.Sincerely,[redacted] CEO of Linda's Stars