We are deeply sorry that we did not respond to Ms [redacted] requests promptly.Due to high volume of incoming emails and very limited staffing her emails were unfortunately overlooked.Yes, we did not deliver the items in time, the main reason for this situation was a delayed shipment that got stucked in one of [redacted] facilities.We deeply apologize to Ms [redacted] for the situation we have put her in.We have refunded her funds back to her credit card (please see attachment) and would like her to keep the items as a gift from us.We promise that such incidents will never happen again.Respectfully, [redacted] CEO of Linda's Stars
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThough I was not told most of thatI had to get on their Facebook send multiple messages and threaten with an attorney to get my itemsThe first shipment wasn't even the correct order that I placed Regards, [redacted] ***
I would again like to apologize to Ms*** for not delivering her order in time.Unfortunately, our last shipment containing the most desired items got delayed by Fedex, therefore we were simply unable to deliver all orders in time for Christmas.We have also experienced problems with
our shipping partner which also was not prepared for the huge order volume.Due to high volume of incoming emails and very limited staffing, we unfortunately could not respond to Ms*** promptly.We are a small family company and were simply overwhelmed with the response we received in December and were unfortunately caught off guard.Our promise for the future is, that such incidents will never happen again.We have already contacted Ms*** and have also resend her order on January 7th (please see attachment)The order is scheduled to be delivered on Tuesday, January 17th.We are also prepared to apply a 50% discount to her order if this way we can show that we care.I hope Ms*** will give us a second chance sometime in the future.Sincerely,*** ***, CEO of Linda's Stars
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to inform you that I received my merchandise
Regards,
*** ***
I would like to apologize to Ms*** for this situation.Due to high volume of emails and very limited staffing we did not notice her emails sooner.We have contacted Ms*** and have already placed a replacement order for the missing items.As a sign of our apology, we have applied a
50% discount to Ms*** original order and have refunded her funds accordingly.Sincerely,*** *** CEO of Linda's Stars
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Though I was not told most of that. I had to get on their Facebook send multiple messages and threaten with an attorney to get my items. The first shipment wasn't even the correct order that I placed.
Regards,
[redacted]
We are deeply sorry that we did not respond to Ms. [redacted] requests promptly.Due to high volume of incoming emails and very limited staffing her emails were unfortunately overlooked.Yes, we did not deliver the items in time, the main reason for this situation was a delayed shipment that...
got stucked in one of [redacted] facilities.We deeply apologize to Ms. [redacted] for the situation we have put her in.We have refunded her funds back to her credit card (please see attachment) and would like her to keep the items as a gift from us.We promise that such incidents will never happen again.Respectfully,[redacted] CEO of Linda's Stars
Dear Ms. [redacted],We have already refunded the funds to Ms. [redacted], she has also received her order.The delayed delivery was caused because our shipment got stucked in [redacted] facility twice, therefore we were unfortunately unable to deliver the order in time that was promised.We have...
contacted Ms. [redacted] on January 4th and have apologized to her for the unfortunate situation.I would like to point out, that there was no "dancing around the subject" from our side.Sincerely,[redacted], CEO of Linda's Stars
The company now sent the products they owed me, I received them today Sent from my iPhone
We are deeply sorry that we did not respond to Ms [redacted] requests promptly.Due to high volume of incoming emails and very limited staffing her emails were unfortunately overlooked.Yes, we did not deliver the items in time, the main reason for this situation was a delayed shipment that got stucked in one of [redacted] facilities.We deeply apologize to Ms [redacted] for the situation we have put her in.We have refunded her funds back to her credit card (please see attachment) and would like her to keep the items as a gift from us.We promise that such incidents will never happen again.Respectfully, [redacted] CEO of Linda's Stars
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThough I was not told most of thatI had to get on their Facebook send multiple messages and threaten with an attorney to get my itemsThe first shipment wasn't even the correct order that I placed Regards, [redacted] ***
I would again like to apologize to Ms*** for not delivering her order in time.Unfortunately, our last shipment containing the most desired items got delayed by Fedex, therefore we were simply unable to deliver all orders in time for Christmas.We have also experienced problems with
our shipping partner which also was not prepared for the huge order volume.Due to high volume of incoming emails and very limited staffing, we unfortunately could not respond to Ms*** promptly.We are a small family company and were simply overwhelmed with the response we received in December and were unfortunately caught off guard.Our promise for the future is, that such incidents will never happen again.We have already contacted Ms*** and have also resend her order on January 7th (please see attachment)The order is scheduled to be delivered on Tuesday, January 17th.We are also prepared to apply a 50% discount to her order if this way we can show that we care.I hope Ms*** will give us a second chance sometime in the future.Sincerely,*** ***, CEO of Linda's Stars
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to inform you that I received my merchandise
Regards,
*** ***
I would like to apologize to Ms*** for this situation.Due to high volume of emails and very limited staffing we did not notice her emails sooner.We have contacted Ms*** and have already placed a replacement order for the missing items.As a sign of our apology, we have applied a
50% discount to Ms*** original order and have refunded her funds accordingly.Sincerely,*** *** CEO of Linda's Stars
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
The company now sent the products they owed me, I received them today
Sent from my iPhone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Though I was not told most of that. I had to get on their Facebook send multiple messages and threaten with an attorney to get my items. The first shipment wasn't even the correct order that I placed.
Regards,
[redacted]
We are deeply sorry that we did not respond to Ms. [redacted] requests promptly.Due to high volume of incoming emails and very limited staffing her emails were unfortunately overlooked.Yes, we did not deliver the items in time, the main reason for this situation was a delayed shipment that...
got stucked in one of [redacted] facilities.We deeply apologize to Ms. [redacted] for the situation we have put her in.We have refunded her funds back to her credit card (please see attachment) and would like her to keep the items as a gift from us.We promise that such incidents will never happen again.Respectfully,[redacted] CEO of Linda's Stars
Dear Ms. [redacted],We have already refunded the funds to Ms. [redacted], she has also received her order.The delayed delivery was caused because our shipment got stucked in [redacted] facility twice, therefore we were unfortunately unable to deliver the order in time that was promised.We have...
contacted Ms. [redacted] on January 4th and have apologized to her for the unfortunate situation.I would like to point out, that there was no "dancing around the subject" from our side.Sincerely,[redacted], CEO of Linda's Stars