Lindell's Grandfather Clock

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They never serviced the clock in The clock did not run for several days before stoppingAt best they have me confused with another customer or at worst they are lying to cover up

The clock had run for several days after we serviced it, then the customer call to say the clock had stopped. Our technician went back to start the clock. There were toys all around the clock which could indicated that the clock had been bumped and knocked out of
level. When we serviced the clock in January of 2014, our technician noted the center shaft had wear. This is normally caused by friction from not being oiled regularly. From the numbers on the clock movement we can determine the movement is years old. The customer said he had been taking care of the clock for years but never specified what he meant. As soon as the owner of the company, Jerry Lindell, is in the area he plans to look a the clock. MrVitetta has been informed of this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They never serviced the clock in The clock did not run for several days before stoppingAt best they have me confused with another customer or at worst they are lying to cover up

We did service the clock on January 7, 2014. The clock had been moved and was not running after the move. Our technician noted the wear on the center shaft. Again, we offer to have Jerry look at the clock. It is an old movement and is at the age where it will need to be overhauled or replaced. We only went there for and only charged to service the clock. The price did not include any repairs to the clock