Lindeman's Cleaning, Inc.

Lindeman's Cleaning is responding to the complaint that was submitted on 2-3-assigned ID numberof ***Ms*** *** *** did bring in a pair of jean pants on 12-8-Ms*** did pin the pants herself.Our customer service supervisor spoke with Ms*** at *** *** *** location
the 8th, sheexplained, it would be best to have a fitting at *** ** *** ***She decided not to have themprofessional fittedWe did call her in regard to the type of hem she would likeWe can do a standardhem or a Euro-hem on jeansWe were waiting for communication with her in regard to that specificquestionThis is why the jeans were not ready on the day we stated, they would be ready.Ms***, measured off of another pair of pantsWe highly recommend customers come for aprofessional fitting, pants fit different with, each style of pants along with body typeMeasuring againstanother pair of pants does not always work as it fits on your body differently as the rise, either high orlow would be differentThe width of the leg also makes a difference as it would fall over your ankle orabove YOW ankleWe did mention to Ms***, it would be a good idea to come in for a fittingThefitting is included in the price for hemming of the pantsEven though it may be the same brand orcompany and appear to be the same cut, pants are usually differentFitting rooms available at to avoidany questions we asked her to come to *** ** *** ***to have it professionally fit to you and shoeheight.We have refunded the cost of the pants for $and the will send the reimbursement of $inthe mail for the cost of the alterationsWe are disappointed with the outcomeWe are looking forwardto servicing her alteration needs in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to say in regard to the response from Lindeman's that I was never told that I was required to have a professional fitting prior to having the pants hemmedThe first time I had brought a pair of jeans there I was told I needed to have them pinned when I brought them in to the *** *** locationI also did not receive a call from them asking whether I would like a Euro or standard hem, as they stated in response to why the pants had been lateAs I stated in my first message, I have pinned pants I have brought there before and have never had this issueI pin them, try them on, and also compare them to another pair of jeans I haveThe fit on all of my pants are very similar, but whether the fit is similar or not, I do not feel that the fit or width of the leg would make as large of a difference as four inchesI am dissatisfied with this excuseI am still extremely dissatisfied with how the entire situation was handled, and the way I was treated by every representative I spoke withI do not feel I should have had to go through this much trouble for something that should have been handled by the business quickly and appropriately when the mistake was made, instead of repeatedly placing blame on the customer. I have finally been refunded the twenty dollars for the incorrect hem two months after the factI find it in bad taste that this company continually argued with me, and falsified the majority of their response in regards to my complaintSince they were unable to rectify the situation in the first place, I highly doubt I will ever be returning to Lindeman's for any service.
Regards,
*** ***