Lindems Auto, Inc

Review: I went into this auto shop explaining a problem of delayed start of the car and acceleration problems.I was advised by [redacted] to visit the nearby auto store to get a service check. At the auto store they provided a print out of the problem that was wrong with my car which was the crankshaft position sensor.I took the printout back to [redacted] and he said he could fix the car but advised me to checked with Nissan first to see if my car was under recall.My car was not under recall so I took my car in to [redacted] at Lindems Auto Inc on September 3, 2014.I sat and waited while my car was being fixed.[redacted] explained that the crankshaft position sensor was common for my car Nissan Altima 2002 and that he had fixed a number of cars with the same problem. When I got into my car after they supposedly fixed it, the car was still hesitate to start and still did not accelerate.This continued for a couple of days and I returned my car to Lindems. [redacted] stopped me as I pulled into the parking lot and I explained to him that I was having the same problems. He didn't even look at my car he simply told me that I needed to put better gas in my car.On September 19, 2014 I returned to Lindems and demanded an answer after I did as [redacted] had said and put premium gas in my car. With doing that I got no results and my car was the same. This day he looked at my car and told me that I needed more work done! He began to tell me that I needed a replacement for camshaft position sensor and not the crankshaft position sensor. ( as stated by the auto store) [redacted] and his shop failed tremendously by not fixing the part that needed fixing. I was so frustrated and upset that I paid $140.00 dollars to this shop and they fixed nothing! I decided to get an engine check done again on my car and it specifically said CRANKSHAFT POSITION SENSOR as to why my car is having trouble and cause my engine light to come on. I have evidence that IS DATED to verify the engine check before I went to Lindems and after Lindems .Desired Settlement: I want a refund due to the fact that Lindems claim they fixed the problem but documents of the check engine show that the problem had not been fixed after I had work done at Lindems.

Business

Response:

Ms. [redacted] called us with a question "how much is it going to cost to replace crankshaft position sensor?" [redacted] asked her how she knows that's what she needs for her vehicle. She responded that someone did a diagnostic; [redacted] recommended her to go to O'Reilly Auto Parts store across the street from us and perform a free computer scan and bring him a report. The report showed a code for check engine light for which the most common reason/possible fix would be a crankshaft position sensor, indeed. Note: “the most common fix”, ONE of the possibilities, the one you start with. We replaced that sensor, and customer left. It is quite possible that the same code would come back again, but it doesn’t mean that we lied and took the money for the work we did not perform. Why the same code can come back? First, parts could be defective. Second, any sensor is a part of a circuit; only a part. Electrical wiring and connections should be checked. Etc, etc. Anyhow, we warranty our work for 12 months, including parts and labor; and we work with a customer till the problem is fixed. And yes, sometimes it requires many trips back to the shop. As [redacted] had mentioned to Ms. [redacted], we’ve already repaired similar problems on Nissans like the one she has. One time we had to replace both crank- and camshaft position sensors; the other time we had to go with an OEM (dealer’s) part instead of the “afterm[redacted]et” after 2 replacements “by warranty”; in another case the problem was solved by dealer replacing the sensor while honoring a recall. I can go on and on, but the bottom line is that Ms. [redacted] did not give us a chance to work on her vehicle to resolve a problem it had; not always cars are fixed in one shot; yes, you might need more work to be done. We do not see a reason for a refund, since Ms. [redacted] had paid for the part we honestly replaced on the vehicle.

Review: [redacted]

October 21, 2013

BBC,

I recently went to Lindems Auto at Shop 117 E. Capital Drive ###-###-#### to complete a $235.00 or $231.00 tune up for me and I ended up paying $412.66 total, which included a damaged radiator that the [redacted] tried to insist that the truck was in this condition when I arrived at approx. 8:30 AM on 9/21/13. I dropped my car off at the auto shop. When I arrived back to pick it up at approx.11:35 AM my truck was pulled into the garage, the mechanic was under the hood and radiator fluid was pouring out of it like water. The Mr. [redacted] attempted to blame me for the leak and we even went to where the truck was park and there was no radiator stains on the ground, however there was some oil stains, which I admitted to him that I had an leak, but no radiator stains, the radiator leak began in the inside of the garage door. During the process of discussing the leak, where and when it happened, and his mechanic stated it happened, when he was pulling the truck inside the garage. As a result of my radiator being damage, during the tune up, I had to pay for the repairs along with the tune up and I did not get to pick my truck up until 9/23/13 after work. My issue is, if during the process of the tune up and the radiator was damaged, why I should have to pay for the repairs, which I did, through no fault of mine.

On 10/12/13, I noticed that a red lite was showing on my dash board and the car was missing firing and vibrating, while at a stop light. At approx. 11:15AM I headed back to Lindems Auto, so they could identify to me, what the red light represented. When I got there, I attempted to explain what I wanted and Mr. [redacted] became irate and stated that I needed to make an appointment and that he closes at 12:00PM and had some place to be. I tried to tell him that I understood that he closes at 12:00PM and I am only asking for him to explain the red light on my dash board, but he would not even look at my truck and kept saying make an appointment. While walking back to my truck, I saw the mechanic and asked him to tell me what the red light indicated and he said “it looks like the check engine light” he asked me to wait while he went and asked Mr. [redacted], if he could put it on the hand held diagnostic machine and he came back and say “he Art would not let him”. So I made an appointment to bring the truck back on 10/19/2013 at 9:00AM.

I did not want to wait a week to have my truck checked, since I found out it was the engine light and it would not go off and the truck continued to vibrate and miss fire. I proceeded to have another mechanic check out my truck on 10/12/13. I carried my truck to [redacted]. They put my truck on the hand held diagnostic machine and right away, it indicated a spark plug and broken ignition problem and they stated the oil was not changed. As a result of the diagnoses, they changed my oil, replaced 1 spark plug and a broken ignition coil. The red light went off, it no longer miss fires and vibrate, when stopped. On 10/19/13, I went back to [redacted] to show him the replaced spark plug and ignition coil and my receipt to show what they repaired. I have 6 spark plugs and only 5 of them were changed. As a result of them not changing all 6 like they said they did, my truck check engine would not go off and it continued to miss fire and vibrate and I had to pay an additional $284.74 for Capitol Auto Sales & Services to make the repairs. When I attempted to show my receipt, replaced spark plug and ignition coil, he became very irritated and said that I no longer had a 6 month warranty; he refused to listen to what I had to say and continually raised his voice over mine. I also attempted to explain to him, that since he refused to even check out the red light on the dash board, I took it to another shop. In the end, he said not to come back to his shop; I no longer have a warranty on any of the repairs he completed. I understand the warranty still remains on the parts that he fixed and not the other shop and asked me to leave his property. Thanking you advance and you can reach me at ###-###-#### (Cell).

[redacted]Desired Settlement: Partical Payment refund for incomplete work

Business

Response:

Dear [redacted]: