Linden Care

Linden Care regrets the experience that this customer hadand always strives to give the best customer experienceUnfortunately therewas a delay on the part of [redacted] to deliver the package to the customer’s home.This delivery delay was compounded by damage which the package incurred whilein transit to the customerOnce a package is damaged, [redacted] is underobligation to return the package to the sender so that appropriate steps can betaken to document the damage and fulfill a replacement orderLinden Care mustalso verify that the shipment is damaged, prior to sending a replacementproduct to the customerLinden Care has contacted the customer and refunded thepurchase priceThe customer is now fully satisfied and plans to use LindenCare for continued service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I would like to advise you that the disagreement I had with
Linden Care of *** **, has been settled amicablyThank you for your handling this for me, or else I would have not known what to do
Linden Care has agreed to drop the Collection attempt due to a bill I wasn't aware of and to resume business with me in a professional manner

The customer's complaint has been resolved. The customer's wishes of not having medication sent was honored by Linden Care. Her prescription profile had been noted that the [redacted] did not want the medication. The customer was not charged $10.00 for a co-pay. Unfortunately during a system...

upgrade the customer's credit card number on file was processed with a $1.00 48-72 hour hold needed for card verification.
In response to the customer's complaint her credit card information has been deleted from our system. We apologize for any inconvenience.

Linden Care regrets the experience that this customer hadand always strives to give the best customer experience. Unfortunately therewas a delay on the part of [redacted] to deliver the package to the customer’s home.This delivery delay was compounded by damage which the package incurred whilein transit...

to the customer. Once a package is damaged, [redacted] is underobligation to return the package to the sender so that appropriate steps can betaken to document the damage and fulfill a replacement order. Linden Care mustalso verify that the shipment is damaged, prior to sending a replacementproduct to the customer. Linden Care has contacted the customer and refunded thepurchase price. The customer is now fully satisfied and plans to use LindenCare for continued service.

Review: On May [redacted] 3 prescriptions were faxed to Linden Care. I received the first two as promised overnight and was told that the [redacted] needed prior authorization. I last spoke to a rep at Linden Care on June [redacted], two days ago, she insisted it would be sent out overnight and that I would receive them June [redacted]. That was two days ago and have been without my primary medicine since May **. I have direct contact with my rx insurance rep and she assured me that there should have been no reason for this outrageous delay.Desired Settlement: I would like to receive the product as it was promised.

Business

Response:

Linden Care is sorry that this patient has had a service issue with Linden Care. Linden Care always services patients with the highest service levels. Due to HIPPA regulations we are unable to publish the name and address of this patient.

Sometimes Linden Care is unable to fill a presecription as the patient expects. Linden Care must follow all state and federal regulations required to dispense medications. We must strictly follow doctors orders and cannot deviate from those orders. The pharmacist has the right not to fill a prescription which he or she may deem harmful to the patient.

The patient is always welcome to call us for immedaite resolution.

I cannot express the gratitude have for this company. They are able to dispense my medication at a fraction of the cost and delivered to my door in 1 day! I am amazed at the care that they give to me! Without them I would suffer greatly. Thanks Linden Care!!

Review: I have been ordering [redacted] and [redacted] from Linden Care for over 4 years without any problems; however, when the company moved its headquarters from Syosset, NY, to [redacted], they apparently changed management altogether. As I am retired and living on a fixed income, this company has allowed me to pay any where from $100-200 per month toward my bill - after May, my insurance places me in the "donut hole", and the [redacted] becomes harder for me to afford. Their caring and understanding in this matter was admirable until after June, 2014. At this time, the company became more and more demanding that I pay everything that I owed. This was not possible for me. Then, in October (2014) my ATM card was charged for one order of [redacted] ($173.40), but then the next day that charged my ATM account again for $207.25. I called the bookkeeper ([redacted]) and she sounded surprised for I only had a balance of $100.25 after the $173.40 order was sent. Then, to top it all off, I received a letter from a collection agency in New York state that stated that Linden Care had put my account in collections for $237+/- from several months back that neither the bookkeeper or I were aware. I have filed a fraudulent/unauthorized use complaint with my bank ([redacted]) for this and they are pursuing it. I called Linden Care last week and terminated my account with them, and then I find that they charged my account for the balance of $100.25 today. I, again, am filing a fraudulent/unauthorized use of my ATM for this action. ( In the past no transaction was ever done unless someone from Linden Care called me for specific authorization. (They should not be using my ATM number at all without my knowledge or authorization.0 I am filing this complaint because I feel this practice is totally unethical, and I don't want other customers to go throught what I am now!sendDesired Settlement: They should not be using my ATM number at all without my knowledge or authorization.

I want the public to be advised of what I have gone through and the ethics and business practices of Linen Care, LLC to be scrutinized.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I would like to advise you that the disagreement I had with Linden Care of [redacted], has been settled amicably. Thank you for your handling this for me, or else I would have not known what to do.

Linden Care has agreed to drop the Collection attempt due to a bill I wasn't aware of and to resume business with me in a professional manner.

Review: In November of 2014 we ordered the one and only prescription we have ever ordered from Linden Care. There was a problem with the shipping but it was eventually made right. They resent the prescription and gave us a $25.00 credit for all of the trouble. In January of 2015, out of the blue we were charged $25.00. We had no business with Linden Care but they took the money from our account. I didn't file a complaint then. I called their business office and got the run around. I then filed a dispute with my bank and eventually got my $25.00 back. Well now it is January of 2016 and they have done it again. I have no idea why this company thinks they should take funds from my account periodically but I would love it if we were deleted from their database completely.Desired Settlement: I want the most recent $25.00 returned. And of course I need them to delete my payment information from their system so this can not happen a third time.

Business

Response:

The customer received the original prescription in 2014. There was a shipping issue and the medication had to be resent to the customer. As a result, the customer was given $25.00 credit in January 2015. Due an internal auditing error the customer’s credit card as inadvertently charged $25.00. On January **, 2016 the $25.00 charge was credited back to the customer’s credit card. The customer’s husband, who filed the complaint with Revdex.com, was contacted and notified that the credit card was credited and that the credit card number was deleted from the customer profile. The customer’s husband who filed the complaint with Revdex.com, was notified of the resolution. He was understanding and satisfied with the resolution.

Review: On the morning of November [redacted] I paid with my debit card for a prescription. I was told it would be delivered to my house the next day. On November [redacted] I called Linden because I had still not received my prescription. I was told that [redacted] had handed it over to be delivered locally, and I should expect it anytime. On November [redacted] I called again because I still had not received it and was told it was between me and the shipping company. I asked Linden could they not be of any help working this out and they told me once it leaves there establishment that its not there responsibility. So I then called [redacted] and was told the package arrived to them but was empty and it had been sent to claims. Once again I called Linden and even though I still haven't received my prescription I was told they still cant give me my money back until they receive the empty package back from[redacted]. Their customer service has been no help. Since this is a medical issue you would think this issue would have been resolved more quickly.Desired Settlement: Refund-Credit Card Credit

Business

Response:

Linden Care regrets the experience that this customer hadand always strives to give the best customer experience. Unfortunately therewas a delay on the part of [redacted] to deliver the package to the customer’s home.This delivery delay was compounded by damage which the package incurred whilein transit to the customer. Once a package is damaged, [redacted] is underobligation to return the package to the sender so that appropriate steps can betaken to document the damage and fulfill a replacement order. Linden Care mustalso verify that the shipment is damaged, prior to sending a replacementproduct to the customer. Linden Care has contacted the customer and refunded thepurchase price. The customer is now fully satisfied and plans to use LindenCare for continued service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I told linden care last week that my Dr had changed my medication and to stop my last refill I was told by customer service that they would I also told her I wanted my cc info deleted and was told they would delete it . On 9/* they took money put of my checking account . I called and never could get anyone on the line. ! Very upset what if I didn't have the money in my checking account and if it had cost me problems ! I only put a certain amount of money in that account since bcbs had problems and my info was shared with god knows who ! Just tired of being lied to this is very unprofessional !Desired Settlement: I wasn't linden care to delete all my information and I want my money back and I want it to be shown on their rating of this problem because I found similar complaints

Business

Response:

The customer's complaint has been resolved. The customer's wishes of not having medication sent was honored by Linden Care. Her prescription profile had been noted that the [redacted] did not want the medication. The customer was not charged $10.00 for a co-pay. Unfortunately during a system upgrade the customer's credit card number on file was processed with a $1.00 48-72 hour hold needed for card verification.

In response to the customer's complaint her credit card information has been deleted from our system. We apologize for any inconvenience.

Review: Pain meds are not really autho'd early by insurance companies and no refills so new scripts need to be handled each and every month I can be AT my doctors office, watch them fax my prescriptions to Linden Care and receive the fax confirmation that it went through properly in the morning. I expect my meds to be processed the same day - if sent early enough, I'm reasonable enough to not expect them to be sent out the same day if it is later in the afternoon. Been doing business with them for almost a year and usually I wait all day and through to right after-noon the Next day to call them because I haven't heard from them yet. When I call and speak with a human, I usually get transferred to other departments where I leave voicemails with my specific info (spelled name, birthdate,) my specific issue and request a callback right away-- as at this time I am Running out of my pain meds which I usually manage to make last over the 30 day amounts allowed. It is not until the 2nd day calling that I finally get someone in 'shipping' and get told they are being sent out and will be at my home by 11am the next day (they never arrive before 4pm which is not their fault, but still...) so we're 3days in at this point to get my meds I should have had the day after scripts were faxed; this is NOT a one-time thing, this process happens EVERY MONTH. I have only ONCE received a callback from any of the messages I have left and that was little help. The Meds I take cost Over $100,000 /year! I don't know how valuable that makes me as a customer, but Linden care is losing me as one-- I just went though all this again starting Monday and expecting delivery of my meds today-Thursday afternoon! When this process starts in the middle of the week, I am screwed. Month before last, process searted with faxing script Tuesday afternoon. I expected them processed/sent out weds for thurs delivery. It took until shipping told me on a Friday that my meds were ready to be shipped out so I felt lucky to expect them for [redacted] Saturday delivery, which never happened and I knew when they closed Friday and had not gotten the text from [redacted] they picked up my package for delivery that I would not be able to contact linden care until Monday and wouldn't get my meds until Tuesday afternoon. I had ran out of meds on Friday morning and did not get them until Tuesday afternoon as I thought-- I had to go to the emergency room several times starting sunday due to extreme withdrawls from the cocktails of pain medicines I require and have been taking massive doses of since 2006! I love and need the concept of the service they provide, but they are slow, unreliable, uncaring, and un-empathetic to my needs as a sufferer of intractable chronic pain!Desired Settlement: 1) I want Linden Care, LLC to step up with their customer service and provide the expeditious service I expect;

2) I want Linden Care, LLC to reimburse at least what I am out of pocket for the x2 emergency-room services and I required due to their delays in getting my medicines processed and delivered to me promptly.

Business

Response:

On October **, 2015 we called the patient back (our internal patient ID#[redacted])The patient asked that we call them back the following day at 3pm. Our, Chief Operating Officer called the patient back on October ** at the requested time. A message was left in the patient's voicemail. The patient returned the call later that day. The COO spoke with the patient and assured the patient that any issues would be addressed immediately and the COO gave the patient his direct line for any future communications. Linden Care is a specialty pharmacy and dispenses highly controlled medications to patients. These medications require special handling and are not immediately sent out when a doctor faxes a prescription. The compliance department must review all prescriptions and the supervising pharmacist must dispense these medications in accordance with all federal and state laws. Sometimes these procedures may cause a delay. The patient was understanding and satisfied with the response from the COO.We will assign a specific patient care coordinator to Patient ID [redacted] to follow all prescriptions sent by the patient's physician and prioritize these future scripts. The patient will be placed in an escalated status and receive our highest level of service.Sincerely,Mark S[redacted]Vice President.