Linder Learning Academy

We did not refuse to exchange or refund this customer.The customer purchased our lowest cost antenna at a 60% discount during a promotion The antenna is not defective; but, does have limited capabilities The customer was offered a credit of $(full retail price of the antenna he purchased) towards another antenna that would be a better solution for him He did not want to try another antenna; but, requested a refund instead We offer a 30-day Money Back guarantee and our return policy clearly states that return shipping is the customer's responsibility In order to resolve the complaint, we will refund the customer's $Regards, [redacted] Revdex.comJohn H [redacted] N Michael Ave Fullerton CA RE: Complaint ID # Dear John H [redacted] : This message is in regard to your complaint submitted on 8/14/against Channel Master, LLC Your complaint was assigned ID The business has sent the Revdex.com a message regarding this complaint, and forwarding it for your reviewThe contents of this message are below or attachedPlease respond within calendar days or the complaint will be closed as assumed resolvedAll responses will be copied to the company The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language Regards, Conciliation & Engagement Specialist Your Revdex.com MESSAGE FROM BUSINESS: We did not refuse to exchange or refund this customer.The customer purchased our lowest cost antenna at a 60% discount during a promotion The antenna is not defective; but, does have limited capabilities The customer was offered a credit of $(full retail price of the antenna he purchased) towards another antenna that would be a better solution for him He did not want to try another antenna; but, requested a refund instead We offer a 30-day Money Back guarantee and our return policy clearly states that return shipping is the customer's responsibility In order to resolve the complaint, we will refund the customer's $Regards,Channel Master Revdex.comJohn H [redacted] N Michael Ave Fullerton CA RE: Complaint ID # Dear John H [redacted] : This message is in regard to your complaint submitted on 8/14/against Channel Master, LLC Your complaint was assigned ID The business has sent the Revdex.com a message regarding this complaint, and forwarding it for your reviewThe contents of this message are below or attachedPlease respond within calendar days or the complaint will be closed as assumed resolvedAll responses will be copied to the company The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language Regards, Conciliation & Engagement Specialist Your Revdex.com MESSAGE FROM BUSINESS: We did not refuse to exchange or refund this customer.The customer purchased our lowest cost antenna at a 60% discount during a promotion The antenna is not defective; but, does have limited capabilities The customer was offered a credit of $(full retail price of the antenna he purchased) towards another antenna that would be a better solution for him He did not want to try another antenna; but, requested a refund instead We offer a 30-day Money Back guarantee and our return policy clearly states that return shipping is the customer's responsibility In order to resolve the complaint, we will refund the customer's $Regards,Channel Master Revdex.com [redacted] Channel Master, LLC W Obispo Ave Ste 103Gilbert AZ Re: ID # - John Haan Dear Jodi Carroll:Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concernsWe notified John H [redacted] of your response and requested notification of whether or not a satisfactory resolution had been reachedRevdex.com has not heard back from the consumer Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” The text of your response may be publicly posted on Revdex.com’s website Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate languageIn the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.Sincerely,Yesenia Villegas|Your Revdex.com Revdex.comJohn H [redacted] N Michael Ave Fullerton CA Re: ID # 11632172- Channel Master, LLCDear John Haan ,We have not received your response to confirm this complaint has been resolvedTherefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” Please know that Revdex.com is always available to discuss your case and review additional informationSincerely,Yesenia Villegas| Your Revdex.comMESSAGE FROM BUSINESS:We did not refuse to exchange or refund this customer.The customer purchased our lowest cost antenna at a 60% discount during a promotion The antenna is not defective; but, does have limited capabilities The customer was offered a credit of $(full retail price of the antenna he purchased) towards another antenna that would be a better solution for him He did not want to try another antenna; but, requested a refund instead We offer a 30-day Money Back guarantee and our return policy clearly states that return shipping is the customer's responsibility In order to resolve the complaint, we will refund the customer's $Regards, [redacted] Revdex.comJohn H [redacted] N Michael Ave Fullerton CA Re: ID # 11632172- Channel Master, LLCDear John Haan ,We have not received your response to confirm this complaint has been resolvedTherefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” Please know that Revdex.com is always available to discuss your case and review additional informationSincerely,Yesenia Villegas| Your Revdex.comMESSAGE FROM BUSINESS:We did not refuse to exchange or refund this customer.The customer purchased our lowest cost antenna at a 60% discount during a promotion The antenna is not defective; but, does have limited capabilities The customer was offered a credit of $(full retail price of the antenna he purchased) towards another antenna that would be a better solution for him He did not want to try another antenna; but, requested a refund instead We offer a 30-day Money Back guarantee and our return policy clearly states that return shipping is the customer's responsibility In order to resolve the complaint, we will refund the customer's $Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] 11/3/returned filter to them awaiting refund sent with tracking waiting refund

A Customer Service Representative from Channel Master was able to make contact with Joanna P [redacted] She was very happy to hear from us and get to speak with us in regards to the issues she experienced on Free Antenna DayHer main concern was that it was unfair for people because she was able to get the antenna into the cart and was not able to proceed to checkoutI explained that this was obviously due to traffic issues on the website, and she fully understood that it was not Channel Master as a company that was doing this on purposeThe resolution was us sending her antenna, which she was very thankful for

Please see below for the response to the customer from our Customer Service Representative: "I just received your information from the [redacted] in regards to the issues that you were experiencing with the Free Antenna Day promotionI would just like to apologize for any inconveniences that this might have caused youI know we were experiencing very high volumes of traffic on our website, and did cause some issues with being able to check outWe would like to make things better by offering you the FLATenna at no charge to make up for the troubles that you experiencedCan you please provide me your full shipping address, and if you were interested in the black or white model so that I can send one out to you? Thank you again for understandingHave a great weekend!" Kind Regards,Jodi C [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, Joanna P [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10737775, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In the first place, I spoke with [redacted] on July 28, HE sent me the necessary form to return the product that day, NOT TOM [redacted] also stayed in the phone with me until I had checked my email and verified that I had the correct form with the proper WLA number.I boxed up the DVR and mailed it out Wednesday morning July 29, The package was delivered Friday morning July at 9:A.MArizona timeTom called me on Thursday asking about the form and I told him the above information concerning my dealings with JordanApparently, Tom does not keep abreast of what his employees are doingHe requested the tracking number which I PROMPTLY sent to him that dayHis Go To Phrase is that matters will be resolved within to hoursThey had the DVR all day Friday and today Monday August 3rdI have yet to hear the verdict about the DVRI will NOT consider this matter resolved until I have a working DVR in my hands Regards, [redacted]

Our Technical Support team will reach out the customer today (March 23rd) to help trouble shoot the problems that the customer has been having with the DVR. If the problems cannot be resolved, we are happy to exchange the DVR under that year warranty, which is still in effect. As a
side note; the customer was provided with the incorrect information to contact Channel Master by the retailer. We fully intend to resolve any issues that the customer is having. Kind Regards,Jodi C***Channel Master

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

After contacting the customer, it has been established that the Channel Master DVR+ is not suitable for the set up that the customer intends to use it A prepaid return label will be emailed to the customer for the return of the DVR and a refund will be processed upon receipt of the
return. Kind Regards,Channel Master Support

A replacement DVR was shipped out on Monday - Tracking #***. It is expected to arrive by end of day Thursday, August 6th. We will await notification that the unit is working to the customer's satisfaction.Kind Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me They also called and apologized for their error in how they handled this matter.
Regards,
*** ***

I apologize that you have had a difficult time contacting Channel Master for a Return Authorization for the rotator. Please see below for return authorization and instructions. Your return has been authorized under RMA#: ***This number needs to be referenced on the attached form
(Product Return - CM Store).To return your unit please see the attached document (Product Return - CM Store) and follow the instructions, the top portion of this document must be attached the exterior of your return package for us to process your refund.Product must be received by us within daysYour refund will be processed within business days of receiving your package according to the original payment method.Return Shipping is the customer's responsibilityItems returned with inadequate postage or "Postage Due" will be refusedFor more information, please visit our website and click on "Shipping & Returns" under the Support Tab.Please contact us with any questions you may have.Channel Master Support***
***

Please see below for the response to the customer from our Customer Service Representative: "I just received your information from the [redacted] in regards to the issues that you were experiencing with the Free Antenna Day promotion. I would just like to apologize for any...

inconveniences that this might have caused you. I know we were experiencing very high volumes of traffic on our website, and did cause some issues with being able to check out. We would like to make things better by offering you the FLATenna at no charge to make up for the troubles that you experienced. Can you please provide me your full shipping address, and if you were interested in the black or white model so that I can send one out to you? Thank you again for understanding. Have a great weekend!"  Kind Regards,Jodi C[redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  11/3/2016 returned filter to them awaiting refund sent with tracking waiting refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10737775, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In the first place,  I...

spoke with [redacted] on July 28, 2015. HE sent me the necessary form to return the product that day, NOT TOM.  [redacted] also stayed in the phone with me until I had checked my email and verified that I had the correct form with the proper WLA number.I boxed up the DVR and mailed it out Wednesday morning July 29, 2015. The package was delivered Friday morning July 31 at 9:09 A.M. Arizona time. Tom called me on Thursday asking about the form and I told him the above information concerning my dealings with Jordan. Apparently, Tom does not keep abreast of what his employees are doing. He requested the tracking number which I PROMPTLY sent to him that day. His Go To Phrase is that matters will be resolved within 24 to 48 hours. They had the DVR all day Friday and today Monday August 3rd. I have yet to hear the verdict about the DVR. I will NOT consider this matter resolved until I have a working DVR in my hands.
Regards,
[redacted]

We did not refuse to exchange or refund this customer.The customer purchased our lowest cost antenna at a 60% discount during a promotion.  The antenna is not defective; but, does have limited capabilities.  The customer was offered a credit of $10.00 (full retail price of the antenna he purchased) towards another antenna that would be a better solution for him.  He did not want to try another antenna; but, requested a refund instead.  We offer a 30-day Money Back guarantee and our return policy clearly states that return shipping is the customer's responsibility.  In order to resolve the complaint, we will refund the customer's $4.00. Regards,[redacted]

One of our Technical Support staff was able to reach out to the customer today. She was having some small issues with the DVR+ that she purchased back in December of 2014. He helped walk her through some troubleshooting steps that resolved the issues. The DVR+ is working great now and the customer...

is able to use it as normal. The Tech also gave her some additional troubleshooting steps in case something comes up in the future. As of right now, the customer has stated that she is satisfied with the call, and the functionality of her DVR+.    Thank you,    Jodi C[redacted]Office ManagerChannel Master

I have received e-mail from the company asking me to contact them by telephone.  I have no idea what they want to talk about. [redacted] [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Mark R[redacted]

A Customer Service Representative from Channel Master ([redacted]), has left a voice mail and sent an email to follow-up with this consumer.  As yet, the consumer has not responded back.  We will be happy to resolve this complaint as soon as the consumer responds. Sincerely,Jodi...

C[redacted]Channel Master

A member of Channel Master's Technical Support Team has contacted the customer and suggested an option for the customer to make the product work.  If the filter still does not fit, or work, the customer is welcome to return the product for a full refund.