Shuneka *** called Lindholm Roofing and requested emergency roof service for an active leak during a snow storm on Sunday, 11/22/15, at approximately 6:45AM, She was connected, via our hour answering service to Jennifer *** our Emergency Response Program Director and the message
relayed was "ASAP Emergency roof leak in kitchenIt's bad." Ms*** mentioned that previous repairs had been performed by another contractor, *** *** and they did not perform the work that they had promisedJennifer explained, the details of our emergency roof leak service to Ms*** Ms*** was informed that Lindholm Roofing was able to dispatch an emergency service crew to her residence on that same dayThe crew foreman would first inspect for safety, the safety of people and property, and if he determined it was safe to do so, our crew would inspect the interior leak area as well as the specific roof areaThen, the goal of our emergency response would be to locate the immediate leak area and to make basic repairs using whatever means and materials were available to the crew to make that area watertight, most likely in a temporary manner, if conditions permitted The limitations that a weather event creates were discussedIt was explained that we are not able to provide any guarantee or leak free guarantee under these types of circumstances due to unknown existing roof conditions and the challenges of working in active snow and low temperatures that limit material adhesion Our fee for emergency response starts at $for a two man service crew and we require payment prior to dispatch in most cases Ms*** expressed that she was not in a position to pay the full amount but she was in great need of the serviceSpecial consideration was made and the agreed upon fee for the emergency response with basic repairs was $ A payment plan was created for Ms*** on her Visa card, and was as follows: $when the crew arrived at the residence on 11/22/15, $on 11/27, and $on 12/11, to coincide with her payroll check and she agreed to move forward with the service The emergency roofing crew arrived at approximately 10:15AM on 11/22/and the $deposit was collect over the phone The roofing crew inspected the leak area in the kitchen and inspected the roof They identified defect or wear in the modified bitumen roof above the leak areaSnow was removed from this area, the area dried and modified mastic was applied to repairThis repair, while temporary, will normally last for several months and sometimes as long as a few years depending on the conditions in which they were applied, and the sun exposure on this roof area The crew verified that the leak had stopped after making the repair They also noted that there was evidence of seam failure or wear throughout the roof and it appeared to have reached its service design life Jennifer communicated with Ms*** that our emergency call was now complete and made her aware that the roof was in need of permanent repairs when weather permitted (not included in this call) and also that she might consider a roof restoration, large scale repairs or even roof replacement once winter ends and the roof can be properly inspected and a quote provided She mentioned that she would contact her homeowners insurance company as she felt this was storm damage Jennifer received calls from different insurance adjusters regarding this roof and at Ms***'s request, provided them with the information gathered during the service call The adjusters asked if the damage was storm related and Jennifer told them that she could not be certain if it was related to age and wear or a storm event as Lindholm Roofing had never inspected the roof prior to 11/22/15, and the crew was present only after the leak began Ms*** contacted our office on 12/29/and informed Jennifer that she had a roof leak and she was upset that she had paid for the previous service call Jennifer informed her that while another service call would be a separate charge, we would work to dispatch a crew quickly to inspect but that because roofs were now covered in snow, it would be difficult to see the roof surface We dispatched a service crew on 12/30/15, Ms*** was not able to be home at the time, so the crew was not able to inspect from the insideWe weren't aware of the location of this roof leak Our crew went onto the roof, began to shovel and remove snow, it wasn't possible due to the amount of snow Also, since the roof leak area was unknown, they could not target a specific roof location Jennifer communicated to Ms*** that while, as a courtesy we would not invoice her for the man hours spent shoveling, we would not be able to return until the snow had melted or been removed and she was able to be at home to direct the crew to the leak location inside as it was not possible to proceed with the second service call otherwise.Lindholm Roofing provided the service as promised and agreed upon We made special considerations based on Ms***'s needUnfortunately, this roof is in a failed condition and may have reached its service design lifeWe are not able to take responsibility for a roof that we did not install and have never serviced or maintained previously, also, weather impacts our work and there is a limit to the amount of workable time in the winter due to both the safety of our crews that are exposed to the elements as well as the ability use the materials necessary that often require dry conditions and temperatures of degrees or higherBecause we provided the services as promised, we do not feel a refund would be appropriate
lindholm replaced my roof in I have water damage in three rooms (ceiling stains) in & again this winter When I contacted Lindholm last year I was told the company does not warranty "Acts of God" There was no discussion on the part of the representative to offer any solutions
Initial Business Response /* (1000, 7, 2014/02/21) */
Contact Name and Title: Mallory *** VP
Contact Phone: XXXXXXXXXX
Contact Email: ***@lindholmroofing.com
Now that the snow has cleared we will be out next Tuesday to check the
roof
----------------------------------------------------
3/3/additional info from business:
We met with the owners wife and then spoke with *** over the phoneWe are refundin the repair work and sending a proposal for replacing the leaking section of the roof
Initial Business Response /* (1000, 5, 2014/09/23) */
Contact Name and Title: *** Lindholm
Contact Phone: XXXXXXXXXX
We are surprised by Mr***'s complaintWe are trying to find the sources of leaking whether related to the roofing or some other causeWe intend to help Mr***
going forward as we work together to find the solutions
Initial Business Response /* (1000, 7, 2014/05/27) */
Contact Name and Title: *** *** President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lindholmroofing.com
Please see attached document with response
Initial Consumer Rebuttal /* (3000, 9, 2014/05/28) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
Mr***, I do not want a leak testI want my leaking roof replaced and my home fixed to its previous state
My husband and I are not undecided or waveringWe are consumers that bought a roof with a warrantyWe are not expertsThe roof leaked, and we called your companyWe tried your suggestions but realized that we were being brushed off while your company denied the blameSo, we called some expertsThey all agree that this is quite possibly the worst roofIt is a mockery of the roofing industryAll the experts agree that your request for a leak test is ridiculous
I need actionI have retained an attorney
Final Business Response /* (4000, 13, 2014/06/02) */
We would like to apologize for the stress and anxiety that this leaking has caused you and your familyWe understand that you are not experts and we have tried to give you our honest professional advice, and uphold our warrantyAt this point what we would like to offer is to repair two areas of the roof that were options in the original contract, and were not doneWe would like to replace the existing scuppers and the metal copings on the roof over the garage and kitchenWe will install new scuppers to fit the existing openings, and the copings will be made to fit your existing wall sizeBoth items will tie into the existing roof system, and once complete your original year warranty will still be valid, and upheld by Lindholm RoofingWe will also reset the ice cables along the roof and into the new scuppersWe would like to do this work for $500, which is well below our costWe also would highly recommend that a knowledgeable HVAC professional be made aware of the situation and inspect \ make recommendations for the temperature and humidly settings prior to next winterWe believe that this likely contributed to some of the leaking issuesAgain, we understand your frustration, and would like to take the above actions as soon as convenient for youLindholm Roofing's position is that if the roof we installed is causing the leak problem we will fix that problem
Final Consumer Response /* (3000, 11, 2014/05/28) */
I would like to add a video of the ponding and add photos
Initial Business Response /* (1000, 5, 2014/09/08) */
Contact Name and Title: *** Lindholm
Contact Phone: XXXXXXXXXX
Contact Email: ***@lindholmroofing.com
*** met with the owner and said that we will try again to correct the work
Initial Consumer Rebuttal /* (3000, 7,
2014/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** came out to the house to check the patio gutters againSept5thHe said that one of the gutters was holding waterTo correct this, the downspout would have to be moved and a new gutter
put on across the back of my house
Every time this company works on my house another
problem is createdI can't have this continue,
their shoddy work does more damageAnd I'm
expected to pay for this ? I'm looking into
having another company come out to fix the gutter
problem once and for allI don't trust ***
to due the work properlyThey haven't so far
Final Consumer Response /* (4200, 11, 2014/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Though the company said they will fix the problem,
I'm not sure what kind of job they'll due, or if I'll agree with the method they want to useSince
so far, all I've gotten is more problems
My confidence in their work is pretty low
NOTE FROM THE Revdex.com:
Please hold off on your response pending completion of the repairsPlease update us on the outcome
*** ***
Assistant Manager - Home Services
Revdex.com-Chicago & Northern Illinois
Final Business Response /* (4000, 13, 2014/09/26) */
Lindholm Roofing went back and addressed the customers concernsThe customer will be waiting till the winter to make sure there are no more problems, but they told *** they would write back to the Revdex.com
Initial Business Response /* (1000, 8, 2014/06/27) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@lindholmroofing.com
We will be returning shortly tomake more repairs for freeThe owner is awareWe have been in contact them for the past week or
Complaint: [redacted]
I am rejecting this response because:
I do not feel that we should have to pay an an additional $1,110.00 to have the remainder of the chimney tuck pointed, especially because such a sloppy job was done and we will be paying $2400.00 for the initial repairs. Also regarding Lindholm statement that "The existing tar in the chimney was from previous roofers." Lindholmm Roofing was the previous roofer that replaced our roof in 2010! I would be happy to attach the invoice from 2010 if so desired. We have used many companies in the past 35 years of our home ownership and we have never had to use the Revdex.com to resolve problems!
Sincerely,
[redacted]
Dear Mrs. [redacted],
I hope that we didn't misunderstand you at last week's meeting at your home. [redacted] said to me that you indicated that you didn't want to pay another $2,ooo or so to tuck point the rest of the chimney. He thought that you were implying that you would pay the extra cost, just that you didn't want to pay full price. On Friday I proposed that we would do work at half price which is far below my cost. In addition I agreed to clean old tar from the chimney (our roofers in 2010 didn't put that tar on the chimney....they installed new metal flashings, which are below and unrelated to the tar. The tar was residual from a prior roofer. Please refer to the photo that I sent you with the last proposal where you can see the tar obviously above the flashings that we installed. )
Initial Business Response /* (1000, 5, 2014/02/10) */
Contact Name and Title: [redacted] Sales Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lindholmroofing.com
Project manager [redacted] spoke with Ms. [redacted] on Saturday 2/8 by phone. She graciously agreed to send us a check...
for 5500 on either Wednesday 2/12 or Thursday 2/13. Furthermore, she desires to have an engineer look at the roof and evalutate the work done. This will take place in the spring of 2014. [redacted] told her that he would gladly join the inspection at that time.
We apologize for the delay in repairing the chimney. It was due to a miss entry in our computer. When we discovered it, we did send the...
guys out right away last week. Additionally, [redacted] met with you yesterday in regards to the chimney. Our goal is to perform high quality work and to exceed expectations. Please allow us the opportunity to regain your trust in Lindholm Roofing. We will forward a proposal to you within the next few days.
Thank you for your business,
[redacted] Lindholm
Initial Business Response /* (1000, 5, 2014/10/29) */
I have gone out to the property and have talked with the owner. I am sending the owner two possible estimates for further work, to correct their problem. Thank you [redacted] Lindholm
Initial Consumer Rebuttal /* (3000, 7,...
2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company is now saying that they do not guarantee their work and state additional work is needed to fix the leak. This is the same area that they did the first work on and now they say additional work is needed at additional cost. I obviously made a mistake in choosing this company to do the repairs as they don't warrant their work and just come back with additional work at additional cost.
The owner tried to put the blame on us stating that it was the work that we wanted repaired. That is ridiculous! We had their person inspect the roof and agreed to and paid for the repairs that he stated would fix the leak. This is not a reputable company.
Final Consumer Response /* (4200, 11, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know what the contract stated however, in speaking with the salesman he said if there was a problem with the repairs within a few months of the completion that they would fix the issue. What company is in business that does not guarantee their work?? They can just provide an estimate do the work and if there is a problem just say too bad!! That is what this company did. They are not a reputable company and any person needing roof work on their home should definitely not consider them.
This company did not try to work with the homeowner to resolve the issue. Instead they just state that the problem was not part of the fix which their salesman stated would resolve the issue. My realtor will make sure that this company is on the do not call list.
Final Business Response /* (4000, 13, 2014/11/03) */
We apologize and understand the homeowners frustration. The project manager that gave verbal consent that "if there was a problem with the repairs within a few months of the completion that they would fix the issue" is no longer with the company. And he was not authorized to give this consent. Lindholm Roofing will honor its written contract by coming out and giving additional estimates to help solve the issues. Again the work that was originally done was a repair or a patch and was not guaranteed to fix the problem which was stated in the signed contract. The companies final offer is to honor the contract and give the estimates to do further work needed.
Initial Business Response /* (1000, 5, 2014/08/28) */
Contact Name and Title: [redacted] Lindholm owner
Contact Phone: XXX XXX XXXX
Contact Email: same as above
I met in person with [redacted] and talked briefly with her husband on the phone yesterday August 27th. I said to [redacted] that we will...
return and silver coat all the black roofing cement that is visible on the flat roof area. She said that would be ok. Thankyou [redacted] Lindholm
Initial Consumer Rebuttal /* (3000, 7, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told that [redacted] would send a crew next week to fix the roof so that there would be no more leaks. It was not specificed that the work would be completed only on certain areas as stated in the response. We are concerned about the entire roof specifically the areas where the sealer has already worn out and not just the patched area. I have no other way to contact [redacted] Lindholm since his contact information wass not supplied. I need clarification in writing on the work that will be completed becfore I agree that this matter has been resolved.
Final Consumer Response /* (4200, 11, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Last week, you stated that you "were going to fix the roof so it will not leak". You did not state that you would put the silver coating only on the black patched areas which were not fixed by Lindholm but fixed by my husband. Your company did not fix any of the leaks or suspect areas on the roof as stated in the contract and also identifed by your PM [redacted]. There was no mastic or membrane installed on the roof as stated on the contract even though there were areas that needed to be fixed. We paid $620 for Lindhold to just put on a silver coating on the roof. I feel that you are trying to back out of the stated work in the contract.
9/7/14 info from consumer:
The roof leaked again during the storms on Friday. Lindholm has not tried to contact me this week as promised.
Final Business Response /* (4000, 20, 2014/10/01) */
We met with the homeowner and made a written agreement that both parties agreed on. Lindholm Roofing has since been out and performed the work per the written agreement.
Shuneka *** called Lindholm Roofing and requested emergency roof service for an active leak during a snow storm on Sunday, 11/22/15, at approximately 6:45AM, She was connected, via our hour answering service to Jennifer *** our Emergency Response Program Director and the message
relayed was "ASAP Emergency roof leak in kitchenIt's bad." Ms*** mentioned that previous repairs had been performed by another contractor, *** *** and they did not perform the work that they had promisedJennifer explained, the details of our emergency roof leak service to Ms*** Ms*** was informed that Lindholm Roofing was able to dispatch an emergency service crew to her residence on that same dayThe crew foreman would first inspect for safety, the safety of people and property, and if he determined it was safe to do so, our crew would inspect the interior leak area as well as the specific roof areaThen, the goal of our emergency response would be to locate the immediate leak area and to make basic repairs using whatever means and materials were available to the crew to make that area watertight, most likely in a temporary manner, if conditions permitted The limitations that a weather event creates were discussedIt was explained that we are not able to provide any guarantee or leak free guarantee under these types of circumstances due to unknown existing roof conditions and the challenges of working in active snow and low temperatures that limit material adhesion Our fee for emergency response starts at $for a two man service crew and we require payment prior to dispatch in most cases Ms*** expressed that she was not in a position to pay the full amount but she was in great need of the serviceSpecial consideration was made and the agreed upon fee for the emergency response with basic repairs was $ A payment plan was created for Ms*** on her Visa card, and was as follows: $when the crew arrived at the residence on 11/22/15, $on 11/27, and $on 12/11, to coincide with her payroll check and she agreed to move forward with the service The emergency roofing crew arrived at approximately 10:15AM on 11/22/and the $deposit was collect over the phone The roofing crew inspected the leak area in the kitchen and inspected the roof They identified defect or wear in the modified bitumen roof above the leak areaSnow was removed from this area, the area dried and modified mastic was applied to repairThis repair, while temporary, will normally last for several months and sometimes as long as a few years depending on the conditions in which they were applied, and the sun exposure on this roof area The crew verified that the leak had stopped after making the repair They also noted that there was evidence of seam failure or wear throughout the roof and it appeared to have reached its service design life Jennifer communicated with Ms*** that our emergency call was now complete and made her aware that the roof was in need of permanent repairs when weather permitted (not included in this call) and also that she might consider a roof restoration, large scale repairs or even roof replacement once winter ends and the roof can be properly inspected and a quote provided She mentioned that she would contact her homeowners insurance company as she felt this was storm damage Jennifer received calls from different insurance adjusters regarding this roof and at Ms***'s request, provided them with the information gathered during the service call The adjusters asked if the damage was storm related and Jennifer told them that she could not be certain if it was related to age and wear or a storm event as Lindholm Roofing had never inspected the roof prior to 11/22/15, and the crew was present only after the leak began Ms*** contacted our office on 12/29/and informed Jennifer that she had a roof leak and she was upset that she had paid for the previous service call Jennifer informed her that while another service call would be a separate charge, we would work to dispatch a crew quickly to inspect but that because roofs were now covered in snow, it would be difficult to see the roof surface We dispatched a service crew on 12/30/15, Ms*** was not able to be home at the time, so the crew was not able to inspect from the insideWe weren't aware of the location of this roof leak Our crew went onto the roof, began to shovel and remove snow, it wasn't possible due to the amount of snow Also, since the roof leak area was unknown, they could not target a specific roof location Jennifer communicated to Ms*** that while, as a courtesy we would not invoice her for the man hours spent shoveling, we would not be able to return until the snow had melted or been removed and she was able to be at home to direct the crew to the leak location inside as it was not possible to proceed with the second service call otherwise.Lindholm Roofing provided the service as promised and agreed upon We made special considerations based on Ms***'s needUnfortunately, this roof is in a failed condition and may have reached its service design lifeWe are not able to take responsibility for a roof that we did not install and have never serviced or maintained previously, also, weather impacts our work and there is a limit to the amount of workable time in the winter due to both the safety of our crews that are exposed to the elements as well as the ability use the materials necessary that often require dry conditions and temperatures of degrees or higherBecause we provided the services as promised, we do not feel a refund would be appropriate
lindholm replaced my roof in I have water damage in three rooms (ceiling stains) in & again this winter When I contacted Lindholm last year I was told the company does not warranty "Acts of God" There was no discussion on the part of the representative to offer any solutions
Initial Business Response /* (1000, 7, 2014/02/21) */
Contact Name and Title: Mallory *** VP
Contact Phone: XXXXXXXXXX
Contact Email: ***@lindholmroofing.com
Now that the snow has cleared we will be out next Tuesday to check the
roof
----------------------------------------------------
3/3/additional info from business:
We met with the owners wife and then spoke with *** over the phoneWe are refundin the repair work and sending a proposal for replacing the leaking section of the roof
Initial Business Response /* (1000, 5, 2014/09/23) */
Contact Name and Title: *** Lindholm
Contact Phone: XXXXXXXXXX
We are surprised by Mr***'s complaintWe are trying to find the sources of leaking whether related to the roofing or some other causeWe intend to help Mr***
going forward as we work together to find the solutions
Initial Business Response /* (1000, 7, 2014/05/27) */
Contact Name and Title: *** *** President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lindholmroofing.com
Please see attached document with response
Initial Consumer Rebuttal /* (3000, 9, 2014/05/28) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
Mr***, I do not want a leak testI want my leaking roof replaced and my home fixed to its previous state
My husband and I are not undecided or waveringWe are consumers that bought a roof with a warrantyWe are not expertsThe roof leaked, and we called your companyWe tried your suggestions but realized that we were being brushed off while your company denied the blameSo, we called some expertsThey all agree that this is quite possibly the worst roofIt is a mockery of the roofing industryAll the experts agree that your request for a leak test is ridiculous
I need actionI have retained an attorney
Final Business Response /* (4000, 13, 2014/06/02) */
We would like to apologize for the stress and anxiety that this leaking has caused you and your familyWe understand that you are not experts and we have tried to give you our honest professional advice, and uphold our warrantyAt this point what we would like to offer is to repair two areas of the roof that were options in the original contract, and were not doneWe would like to replace the existing scuppers and the metal copings on the roof over the garage and kitchenWe will install new scuppers to fit the existing openings, and the copings will be made to fit your existing wall sizeBoth items will tie into the existing roof system, and once complete your original year warranty will still be valid, and upheld by Lindholm RoofingWe will also reset the ice cables along the roof and into the new scuppersWe would like to do this work for $500, which is well below our costWe also would highly recommend that a knowledgeable HVAC professional be made aware of the situation and inspect \ make recommendations for the temperature and humidly settings prior to next winterWe believe that this likely contributed to some of the leaking issuesAgain, we understand your frustration, and would like to take the above actions as soon as convenient for youLindholm Roofing's position is that if the roof we installed is causing the leak problem we will fix that problem
Final Consumer Response /* (3000, 11, 2014/05/28) */
I would like to add a video of the ponding and add photos
Initial Business Response /* (1000, 5, 2014/09/08) */
Contact Name and Title: *** Lindholm
Contact Phone: XXXXXXXXXX
Contact Email: ***@lindholmroofing.com
*** met with the owner and said that we will try again to correct the work
Initial Consumer Rebuttal /* (3000, 7,
2014/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** came out to the house to check the patio gutters againSept5thHe said that one of the gutters was holding waterTo correct this, the downspout would have to be moved and a new gutter
put on across the back of my house
Every time this company works on my house another
problem is createdI can't have this continue,
their shoddy work does more damageAnd I'm
expected to pay for this ? I'm looking into
having another company come out to fix the gutter
problem once and for allI don't trust ***
to due the work properlyThey haven't so far
Final Consumer Response /* (4200, 11, 2014/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Though the company said they will fix the problem,
I'm not sure what kind of job they'll due, or if I'll agree with the method they want to useSince
so far, all I've gotten is more problems
My confidence in their work is pretty low
NOTE FROM THE Revdex.com:
Please hold off on your response pending completion of the repairsPlease update us on the outcome
*** ***
Assistant Manager - Home Services
Revdex.com-Chicago & Northern Illinois
Final Business Response /* (4000, 13, 2014/09/26) */
Lindholm Roofing went back and addressed the customers concernsThe customer will be waiting till the winter to make sure there are no more problems, but they told *** they would write back to the Revdex.com
Initial Business Response /* (1000, 8, 2014/06/27) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@lindholmroofing.com
We will be returning shortly tomake more repairs for freeThe owner is awareWe have been in contact them for the past week or
Complaint: [redacted]
I am rejecting this response because:
I do not feel that we should have to pay an an additional $1,110.00 to have the remainder of the chimney tuck pointed, especially because such a sloppy job was done and we will be paying $2400.00 for the initial repairs. Also regarding Lindholm statement that "The existing tar in the chimney was from previous roofers." Lindholmm Roofing was the previous roofer that replaced our roof in 2010! I would be happy to attach the invoice from 2010 if so desired. We have used many companies in the past 35 years of our home ownership and we have never had to use the Revdex.com to resolve problems!
Sincerely,
[redacted]
Dear Mrs. [redacted],
I hope that we didn't misunderstand you at last week's meeting at your home. [redacted] said to me that you indicated that you didn't want to pay another $2,ooo or so to tuck point the rest of the chimney. He thought that you were implying that you would pay the extra cost, just that you didn't want to pay full price. On Friday I proposed that we would do work at half price which is far below my cost. In addition I agreed to clean old tar from the chimney (our roofers in 2010 didn't put that tar on the chimney....they installed new metal flashings, which are below and unrelated to the tar. The tar was residual from a prior roofer. Please refer to the photo that I sent you with the last proposal where you can see the tar obviously above the flashings that we installed. )
Initial Business Response /* (1000, 5, 2014/02/10) */
Contact Name and Title: [redacted] Sales Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lindholmroofing.com
Project manager [redacted] spoke with Ms. [redacted] on Saturday 2/8 by phone. She graciously agreed to send us a check...
for 5500 on either Wednesday 2/12 or Thursday 2/13. Furthermore, she desires to have an engineer look at the roof and evalutate the work done. This will take place in the spring of 2014. [redacted] told her that he would gladly join the inspection at that time.
We apologize for the delay in repairing the chimney. It was due to a miss entry in our computer. When we discovered it, we did send the...
guys out right away last week. Additionally, [redacted] met with you yesterday in regards to the chimney. Our goal is to perform high quality work and to exceed expectations. Please allow us the opportunity to regain your trust in Lindholm Roofing. We will forward a proposal to you within the next few days.
Thank you for your business,
[redacted] Lindholm
Initial Business Response /* (1000, 5, 2014/10/29) */
I have gone out to the property and have talked with the owner. I am sending the owner two possible estimates for further work, to correct their problem. Thank you [redacted] Lindholm
Initial Consumer Rebuttal /* (3000, 7,...
2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company is now saying that they do not guarantee their work and state additional work is needed to fix the leak. This is the same area that they did the first work on and now they say additional work is needed at additional cost. I obviously made a mistake in choosing this company to do the repairs as they don't warrant their work and just come back with additional work at additional cost.
The owner tried to put the blame on us stating that it was the work that we wanted repaired. That is ridiculous! We had their person inspect the roof and agreed to and paid for the repairs that he stated would fix the leak. This is not a reputable company.
Final Consumer Response /* (4200, 11, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know what the contract stated however, in speaking with the salesman he said if there was a problem with the repairs within a few months of the completion that they would fix the issue. What company is in business that does not guarantee their work?? They can just provide an estimate do the work and if there is a problem just say too bad!! That is what this company did. They are not a reputable company and any person needing roof work on their home should definitely not consider them.
This company did not try to work with the homeowner to resolve the issue. Instead they just state that the problem was not part of the fix which their salesman stated would resolve the issue. My realtor will make sure that this company is on the do not call list.
Final Business Response /* (4000, 13, 2014/11/03) */
We apologize and understand the homeowners frustration. The project manager that gave verbal consent that "if there was a problem with the repairs within a few months of the completion that they would fix the issue" is no longer with the company. And he was not authorized to give this consent. Lindholm Roofing will honor its written contract by coming out and giving additional estimates to help solve the issues. Again the work that was originally done was a repair or a patch and was not guaranteed to fix the problem which was stated in the signed contract. The companies final offer is to honor the contract and give the estimates to do further work needed.
Initial Business Response /* (1000, 5, 2014/08/28) */
Contact Name and Title: [redacted] Lindholm owner
Contact Phone: XXX XXX XXXX
Contact Email: same as above
I met in person with [redacted] and talked briefly with her husband on the phone yesterday August 27th. I said to [redacted] that we will...
return and silver coat all the black roofing cement that is visible on the flat roof area. She said that would be ok. Thankyou [redacted] Lindholm
Initial Consumer Rebuttal /* (3000, 7, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told that [redacted] would send a crew next week to fix the roof so that there would be no more leaks. It was not specificed that the work would be completed only on certain areas as stated in the response. We are concerned about the entire roof specifically the areas where the sealer has already worn out and not just the patched area. I have no other way to contact [redacted] Lindholm since his contact information wass not supplied. I need clarification in writing on the work that will be completed becfore I agree that this matter has been resolved.
Final Consumer Response /* (4200, 11, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Last week, you stated that you "were going to fix the roof so it will not leak". You did not state that you would put the silver coating only on the black patched areas which were not fixed by Lindholm but fixed by my husband. Your company did not fix any of the leaks or suspect areas on the roof as stated in the contract and also identifed by your PM [redacted]. There was no mastic or membrane installed on the roof as stated on the contract even though there were areas that needed to be fixed. We paid $620 for Lindhold to just put on a silver coating on the roof. I feel that you are trying to back out of the stated work in the contract.
9/7/14 info from consumer:
The roof leaked again during the storms on Friday. Lindholm has not tried to contact me this week as promised.
Final Business Response /* (4000, 20, 2014/10/01) */
We met with the homeowner and made a written agreement that both parties agreed on. Lindholm Roofing has since been out and performed the work per the written agreement.