Lindholm Roofing

Initial Business Response / [redacted] (1000, 5, 2014/10/29) */ I have gone out to the property and have talked with the ownerI am sending the owner two possible estimates for further work, to correct their problemThank you [redacted] Lindholm Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company is now saying that they do not guarantee their work and state additional work is needed to fix the leakThis is the same area that they did the first work on and now they say additional work is needed at additional costI obviously made a mistake in choosing this company to do the repairs as they don't warrant their work and just come back with additional work at additional cost The owner tried to put the blame on us stating that it was the work that we wanted repairedThat is ridiculous! We had their person inspect the roof and agreed to and paid for the repairs that he stated would fix the leakThis is not a reputable company Final Consumer Response / [redacted] (4200, 11, 2014/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I know what the contract stated however, in speaking with the salesman he said if there was a problem with the repairs within a few months of the completion that they would fix the issueWhat company is in business that does not guarantee their work?? They can just provide an estimate do the work and if there is a problem just say too bad!! That is what this company didThey are not a reputable company and any person needing roof work on their home should definitely not consider them This company did not try to work with the homeowner to resolve the issueInstead they just state that the problem was not part of the fix which their salesman stated would resolve the issueMy realtor will make sure that this company is on the do not call list Final Business Response / [redacted] (4000, 13, 2014/11/03) */ We apologize and understand the homeowners frustrationThe project manager that gave verbal consent that "if there was a problem with the repairs within a few months of the completion that they would fix the issue" is no longer with the companyAnd he was not authorized to give this consentLindholm Roofing will honor its written contract by coming out and giving additional estimates to help solve the issuesAgain the work that was originally done was a repair or a patch and was not guaranteed to fix the problem which was stated in the signed contractThe companies final offer is to honor the contract and give the estimates to do further work needed

Initial Business Response / [redacted] (1000, 5, 2014/08/28) */ Contact Name and Title: [redacted] Lindholm owner Contact Phone: XXX XXX XXXX Contact Email: same as above I met in person with [redacted] and talked briefly with her husband on the phone yesterday August 27thI said to [redacted] that we will return and silver coat all the black roofing cement that is visible on the flat roof areaShe said that would be okThankyou [redacted] Lindholm Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told that [redacted] would send a crew next week to fix the roof so that there would be no more leaksIt was not specificed that the work would be completed only on certain areas as stated in the responseWe are concerned about the entire roof specifically the areas where the sealer has already worn out and not just the patched areaI have no other way to contact [redacted] Lindholm since his contact information wass not suppliedI need clarification in writing on the work that will be completed becfore I agree that this matter has been resolved Final Consumer Response / [redacted] (4200, 11, 2014/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Last week, you stated that you "were going to fix the roof so it will not leak"You did not state that you would put the silver coating only on the black patched areas which were not fixed by Lindholm but fixed by my husbandYour company did not fix any of the leaks or suspect areas on the roof as stated in the contract and also identifed by your PM [redacted] There was no mastic or membrane installed on the roof as stated on the contract even though there were areas that needed to be fixedWe paid $for Lindhold to just put on a silver coating on the roofI feel that you are trying to back out of the stated work in the contract 9/7/info from consumer: The roof leaked again during the storms on FridayLindholm has not tried to contact me this week as promised Final Business Response / [redacted] (4000, 20, 2014/10/01) */ We met with the homeowner and made a written agreement that both parties agreed onLindholm Roofing has since been out and performed the work per the written agreement

Dear Mrs [redacted] , I hope that we didn't misunderstand you at last week's meeting at your home [redacted] said to me that you indicated that you didn't want to pay another $2,ooo or so to tuck point the rest of the chimneyHe thought that you were implying that you would pay the extra cost, just that you didn't want to pay full price On Friday I proposed that we would do work at half price which is far below my cost In addition I agreed to clean old tar from the chimney (our roofers in didn't put that tar on the chimney....they installed new metal flashings, which are below and unrelated to the tar The tar was residual from a prior rooferPlease refer to the photo that I sent you with the last proposal where you can see the tar obviously above the flashings that we installed)

We apologize for the delay in repairing the chimneyIt was due to a miss entry in our computer When we discovered it, we did send the guys out right away last week Additionally, [redacted] met with you yesterday in regards to the chimneyOur goal is to perform high quality work and to exceed expectationsPlease allow us the opportunity to regain your trust in Lindholm Roofing We will forward a proposal to you within the next few daysThank you for your business, [redacted] Lindholm