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Lindies Furniture Reviews (6)

April 19, 2014Dear Sirs:In regards to the above case this has been resolved and I have issued a refund already to the customer on 4/14/on his credit card.I will though clear up the issue as his account of the issue isn't quite accurateHe did order the first tv stand and
it was backorderedHe then decided to go for another tv stand, we ran to the local factory to accomadate him, this was in the middle of that horrific ice storm we had in FebruaryWe had the tv stand for him and they called up and canceled the order saying they didn't want our drivers unsafe in all that ice and the product damaged as wellThey decided to wait the weeks for the original order to arriveWe kept checking on the original order and the factory pushed the date one time and we told the customer, we always keep in touch with our customersThe factory finally published a firm date and then the customer finally decided at that time to cancel his order after we had a firm delivery date from the factory that it was arriving.So anyway this is a done issue as far as we are concerned, we have spoken with the customer personally, he does seem to be satisfied with this at this time, he was made aware that his charge had been refundedHopefully this will resolve this issueThank you for your time in this matter.Sincerely,

3/6/14Dear Sirs:In response to the letter dated February 28,2014, the customer called into the store and the first call stated that she thought she had purchased the mattress days ago, then she said it was a year ago, then it went to two years ago, as it turns out it was now over four
years agoThat is quite a difference in the timeline from the initial call, so we did not give her a runaround at all in finding her paperworkWe have to follow procedureWe needed the actual sku label off the mattress, that tells us by law when the mattress was manufactured exactly, what the mattress is exactly, the model #, style # etc, and we asked her to find us that # which she did and at that time, we had to give the # to our mattress company, the actual manufacturer that makes the mattress and provides the warranty so they could give us the amount of the warranty, which is a prorated warranty.The warranty period on the mattress is a ten year warranty that she orderedShe paid for the set of mattress and boxspring, first split that In half, as there isn't anything wrong with the boxpsring, so your down to on the mattress alreadyThen at this time the biggest part of your warranty expires after the first year always, she has used this mattress for over four years in her houseEach year more of the warranty goes awayThe factory came back with a credit they gave her to use towards the purchase of another mattress of 135,which we told herThe credit of is actually pretty fair as Its more than half and and she is at four years into the warranty period of a ten year period.This is all also based upon the fact that the mattress when our guys come out and inspect the bedding has no soils at all on it and has the federal tags still attachedThese are federal laws according to the mattress companys that we representWe don't make these lawsWe have always been told that to take back bedding they can not have any soil at all on them, they have to be completely clean, and must still have the legal tags attachedWe did inform the customer of this fact alsoIf our delivery people come out and these mattress are soiled and dirty when they Inspect them, this does void out the warranty totally.The customer was informed of all this, and she said she would get back to us and left store, and we didn't hear from her until this letterPlease understand that with warrantys, cars, appliances, mattress, they all start out and are proratedYou drive a car off the lot and it loses value, this is the same thing, she has used the mattress for over four years, basically they are not going to give the value of the same thing of 549.99, they take off basically wear and tear.We are honoring the warranty and will wait to hear from her on thisAgain the item must be clean or they will not take this backPlease decide on this soon in thirty days as the value will change on the creditThank you for your attention to this issue.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: My mattress has a 10yr warranty which they should honorWhy give a warranty if they don't replace itemsI am not the only one has had this same problem with this store
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
I have reviewed [redacted]’s response.  It is does not answer any of the specifics that I have presented previously.  Being in business for 30 years is not an answer to my questions or concerns nor did it preclude my order from being mismanaged from the start. 
First, why I was told three times on February 1, 2014 that the TV Stand was in stock prior to payment.  (It would appear to me that that the policy of Lindies is to tell the customer anything to get the money).  There never would have been an issue if Lindies had told the truth from the start:  that the TV stand was not in stock.  I asked the direct question 3 times prior to payment.  Is the TV Stand in stock?  The answer each time was yes.  I would never have paid for the TV Stand if it was not in stock as time was of the essence.
Second, why did Lindies wait until Tuesday 2/4/2014 to call and say the TV Stand was not in stock? 
Third, if Lindies drove through the ice storm on 2/5/2014 to go to a warehouse to pick up the second TV Stand, why wasn’t I charged a re-stocking fee at that time?  I was told that I would have to pay a re-stocking fee on April 3, 2014, when I cancelled the original order.  (After waiting for it for seven weeks and then being told I had to wait an additional five weeks). 
Fourth, why was I given a multitude of delivery dates only to have them pass with no delivery?  I was told the TV Stand would be delivered by mid-March; then it was the end of March; and then it was mid- May.   I also surmise that the TV stand was most likely never ordered from the manufacturer by Lindies as in mid-March they could not locate my order.  Further, when I called for a delivery status on April 2, 2014, it was under the wrong last name.   How many ‘firm’ dates can a customer be given?
Not to mention that the original TV Stand was listed at $329 on Lindies web site and when I called to order it, the price was suddenly $640.  At first I believed [redacted] when he said that it was an honest mistake.  However, after the complete disaster of this order; the missed delivery dates;  the lack of phone calls/response from Lindies;  the amount of time it took to get any sort of refund (18 days) after providing my card number when cancelling the order, I have to question the ethics and business practices of Lindies.  As far as I am concerned, they stole $195 from me. 
Regards,[redacted]

Review: In Feb. 2010 I purchased a pillow top mattress from Lindie's Furniture for $549 with a 10 year warranty Feb. of this year I called the store because one side is sagging. They gave me the run around for about a week. Finally on Feb. 26, 2014 they told me to come to the store to pick out another mattress. When I arrived at the store they informed me that the matress has deppreciated in value and they will credit me a store credit for $135 if the mattress is not soiled the mattress is in a bag with no stains. Its under warranty so they should replace it. I asked for the distributor of the [redacted] mattress to call myself. They would not comply and informed me they will not talk to me .and would only speak to the furniture storeDesired Settlement: I would like them to honor the warranty and replace the the mattress.

Business

Response:

3/6/14Dear Sirs:In response to the letter dated February 28,2014, the customer called into the store and the first call stated that she thought she had purchased the mattress 90 days ago, then she said it was a year ago, then it went to two years ago, as it turns out it was now over four years ago. That is quite a difference in the timeline from the initial call, so we did not give her a runaround at all in finding her paperwork. We have to follow procedure. We needed the actual sku label off the mattress, that tells us by law when the mattress was manufactured exactly, what the mattress is exactly, the model #, style # etc, and we asked her to find us that # which she did and at that time, we had to give the # to our mattress company, the actual manufacturer that makes the mattress and provides the warranty so they could give us the amount of the warranty, which is a prorated warranty.The warranty period on the mattress is a ten year warranty that she ordered. She paid 549.99 for the set of mattress and boxspring, first split that In half, as there isn't anything wrong with the boxpsring, so your down to 275 on the mattress already. Then at this time the biggest part of your warranty expires after the first year always, she has used this mattress for over four years in her house. Each year more of the warranty goes away. The factory came back with a credit they gave her to use towards the purchase of another mattress of 135,00 which we told her. The credit of 137.50 is actually pretty fair as Its more than half and and she is at four years into the warranty period of a ten year period.This is all also based upon the fact that the mattress when our guys come out and inspect the bedding has no soils at all on it and has the federal tags still attached. These are federal laws according to the mattress companys that we represent. We don't make these laws. We have always been told that to take back bedding they can not have any soil at all on them, they have to be completely clean, and must still have the legal tags attached. We did inform the customer of this fact also. If our delivery people come out and these mattress are soiled and dirty when they Inspect them, this does void out the warranty totally.The customer was informed of all this, and she said she would get back to us and left store, and we didn't hear from her until this letter. Please understand that with warrantys, cars, appliances, mattress, they all start out and are prorated. You drive a car off the lot and it loses value, this is the same thing, she has used the mattress for over four years, basically they are not going to give the value of the same thing of 549.99, they take off basically wear and tear.We are honoring the warranty and will wait to hear from her on this. Again the item must be clean or they will not take this back. Please decide on this soon in thirty days as the value will change on the credit. Thank you for your attention to this issue.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: My mattress has a 10yr warranty which they should honor. Why give a warranty if they don't replace items. I am not the only one has had this same problem with this store.

Regards,

Review: Saturday 2/1/14: Contacted Lindie's furniture by phone to order TV Stand that was listed for sale at $329 on their website and talked to [redacted]. Was told actual price was $640. I asked them to look at web site. She then put a male on the phone and said they would offer me the TV Stand for $600+shipping. I verified 3 times that the TV was in stock as I needed it by 2/6 as I was moving. Each time I was told it was in stock. I was also guaranteed it could be delivered by 2/6 if I paid regular shipping of $110 and expedited shipping of $140. I paid a total of $885.94 with my Home Equity debit card.

Tuesday 2/4/14: [redacted] calls and talks to my wife. Said the TV Stand was not in stock and they had similar TV Stand they could ship. (why didn't they call Monday?) My wife agreed as we needed a stand quickly. When I got home from work, my wife showed me a picture of the 'similar' TV Stand. As it was not similar at all , I called Lindies to say I didn't want it. I left message on machine.

Wed 2/5/2014: First thing in morning, I called Lindies again to say we didn't want the other TV Stand. Left another message on machine. No return calls by afternoon, so I call again. This time I talked to [redacted] and when I said I didn't want the second TV Stand, she said she will charge me a $240 re stocking fee. (The stand doesn't even look like it is worth $240). I told her no way I was paying a re-stocking fee after their bait and switch tactics. I also stated that if I was charged a re stocking fee for the second TV Stand, then I wanted the original stand that was ordered at the price it was advertised for on their web site ($329). At that point [redacted] and I mutually agreed that I would wait 5 weeks for the delivery of the original TV Stand with a refund of $140 for the expedited shipping I had paid for on 2/1/14 and that there would be no re stocking fee for the 2nd TV Stand.

3/13/14: called Lindies for update on delivery. Talked to a male who couldn't find the order. After much searching he came back on phone asked if they could call me back. He called back and said it would be delivered by 3/31/2014. I asked about refund of $140 and he told me "I will let them know".

4/1/14 Called Lindies as there was no delivery as promised. Talked to [redacted] who said she would call the TV Stand company and call me right back. She also said she had already processed a refund to my home equity card in the amount of $140. No return call.

4/2/14 Called my bank ([redacted] Bank, [redacted]). My home equity was never credited $140. Only transaction bank shows with Lindies is the original $885.94 that I paid.

4/2/14 Called Lindies back for status. Talked to [redacted]. She couldn't find order under my name ([redacted] Thomas) so I gave her my address. She said the order for that address is under the name [redacted]. [redacted] said she will take ownership of the situation because of all the issues and will ask the owner about the $140 and get a definitive answer as per delivery. She said she will call me first thing the next morning. I requested she call my cell phone as I would be working all day. She confirmed my cell number.

4/3/2014 I get no calls on my cell phone so I call [redacted] at 5 pm. She said that [redacted] (last name unknown) had called me. I let her know he didn't call my cell phone. (As it turned out when I got home, he had called my home phone and left a message). At any rate, [redacted] puts [redacted] on phone. I had never talked to him before. [redacted] says that I have to wait another 5 weeks for delivery. At that point I request a full refund. He refused and said it is against their policy. He said the only thing I am due is $140 and that I would just have to wait for delivery. I told him I wanted full refund. He said if I cancelled current order he would charge me the re stocking fee of $240 from the other TV stand that they tried to push on my wife. (I told him that is not even relevant anymore as I had mutually agreed with [redacted] on 2/5/14 that there would be no re stocking fee if I waited 5 weeks for original order and did not force them to honor the mis-advertised price of $329. I told him that I would contact the state consumer agencies and the Revdex.com if I did not get full refund. He rudely said to call anyone I wanted. I continued to ask for a full refund and he told me to call the following day with my card number as they do not keep records. (which is odd as [redacted] had earlier claimed falsely that she had already refunded my card number). He refused to tell me how much he would refund and hung up on me.

4/4/14 Called [redacted] and told him I refused to give consent to wait an additional 5 weeks and requested a full refund based on the FTC's Mail and Telephone Order Merchandise Trade Regulation Rule. Again he told me to call and report him to any agency. He took my card number and processed a refund. He refused to give me an exact amount and said he was refunding everything but $240 and he hung up. So Lindie's basically just stole $240 from me.Desired Settlement: I want total refund in the amount that I paid on 2/1/2014, $885.94, based on the following:

How can I be charged a re stocking fee for the second TV stand 2 months after the fact? It is obvious I had a mutual agreement or the re stocking fee would have been charged at that time on 2/5.

The delivery of a TV Stand that I was told was in stock three times on 2/1/14 before paying $885.94 has been stretched out 12 weeks. This is unreasonable.

Not to mention that I have had my wife bait and switched to a TV stand that isn't similar at all to the original TV Stand; have been lied to about a refund of $140; have not gotten call backs as promised; have had the wrong name attached to the order; and everything started with an advertised web site price of $329 when the actually price was $640.

Business

Response:

April 19, 2014Dear Sirs:In regards to the above case this has been resolved and I have issued a refund already to the customer on 4/14/14 on his credit card.I will though clear up the issue as his account of the issue isn't quite accurate. He did order the first tv stand and it was backordered. He then decided to go for another tv stand, we ran to the local factory to accomadate him, this was in the middle of that horrific ice storm we had in February. We had the tv stand for him and they called up and canceled the order saying they didn't want our drivers unsafe in all that ice and the product damaged as well. They decided to wait the 5 weeks for the original order to arrive. We kept checking on the original order and the factory pushed the date one time and we told the customer, we always keep in touch with our customers. The factory finally published a firm date and then the customer finally decided at that time to cancel his order after we had a firm delivery date from the factory that it was arriving.So anyway this is a done issue as far as we are concerned, we have spoken with the customer personally, he does seem to be satisfied with this at this time, he was made aware that his charge had been refunded. Hopefully this will resolve this issue. Thank you for your time in this matter.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

I have reviewed [redacted]’s response. It is does not answer any of the specifics that I have presented previously. Being in business for 30 years is not an answer to my questions or concerns nor did it preclude my order from being mismanaged from the start.

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Description: Furniture - Retail

Address: PO Box 252, Oaks, Pennsylvania, United States, 19456-0252

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