From: Chen, Wei [mailto:[email protected]] Sent: Tuesday, December 16, 2:PMTo: Mary Lou SeymourCc: [email protected]: Re: #10322853Understandable, you did what you can doI appreciate you effortsYou don’t need to work out of your way.But just to make sure this complaint is not resolved to my satisfaction and the dealers’ response is irrelevant to my original requestFeel free to go ahead to close it if you think everything is ok.Otherwise, please reopen it if possible.Best,Wei Chen (David)On Dec 16, 2014, at 2:PM, Mary Lou Seymour wrote:Dear MrChen: The file was closed automatically when we received no rebuttal from you It is outside the scope of Revdex.com to pursue compensation for work and financial loses .I believe you could pursue those damages through courtHowever once I will forward your email to the company for their response But providing you with a formal apology is up to the dealership We also cannot mandate a company provide a formal apology to a consumer I will get back with you after the first of the yearSincerely, Mary Lou Seymour, Dispute ResolutionRevdex.com Serving Central OhioDublin Rd.Columbus, OH 43215p: 614-486-x 126f: [email protected] Start With Trust®
Customer brought vehicle in for cracked exterior mirror on 11/19/ The part was not in stock, so our Parts Department ordered a replacement part During the second service appointment, the replacement part was damaged during installation On 11/25/2014, service manager received an email from customer and followed up with himCustomer stated that he did not want to bring his vehicle back to our service department and wanted to take it to another dealership Service manager then cancelled the appointment for the 2nd replacement mirror per the customer's requestCustomer came into the dealership sales department showroom on 11/26/Three staff members (including the Sales Manager) spoke with the customerThe customer was offered, several times, to drive a service loaner vehicle until the 2nd replacement part comes in and installation is completeCustomer has repeatedly stated that he does not want the dealership to fix the mirror
Thanks for your effortsMy goal is ask Lindsay to offer me a formal apology as a customer, retract their decision of rejecting me for service and compensate for my work hour and financial loses To make things simple, I want to ask this dealer a few questions based on our contract [redacted] quoted me on phone with a number and when we arrived he told me a different much higher number for the exact same modelVoice record evidenceIs this ok for a dealer? For the second service visit, they told me they would send me an email or text message when the part arrivedThis didn’t happenCan I assume the part hasn’t arrived? If so, should they inform me? Can they show me the record of the arrival of the new part? I didn’t have it for the first repairDo I have the right of knowing the informationIf the part actually didn’t arrive and I went there without being notified, they were wasting my timeCan I ask for compensation of my financial loss? Is it ok for [redacted] (technician) to tell me “you will be serviced next and the new part is hereit will take an hour maximun”However, later I ended up with waiting for hours without having anything useful done? Is it ok for [redacted] (technician) not to give me any updates until I consistently went up to check with him at hour and hour time points Is it ok for [redacted] (technician) to tell me "the new part broke also” and after I ask what if the next new part breaks again next time, he answered cynically “I can’t tell you it’s not possible”He said this in front of all other customersThey are the witnesses Is it ok for [redacted] to break my glass completely and not tell me about it? He only told me the new part broke but didn’t mention the old part actually became completely broke also by their service Is it ok for [redacted] to ask me to leave and not offer me a loaner to be considerate about my safety? I didn’t know they have a loaner program so I didn’t askThis is my first Luxury SUV Is it ok for the so-called manager whose name I still don’t know for now to bully me by having two other people surrounding me to give me pressure? Is it ok for him to ask me to leave as a customer considering I didn’t threaten anybody but I felt threatened by them? I ask him whether he was gonna kill me or hurt meHe said no but from his eyes I felt he was about to punch in my faceI felt intimidated and that’s why I called the police Is it ok for the manager to push me out of their premises given that I have already started to step out and haven’t threatened anybody or initiated physical contact with any of their people? Is it ok for them to reject me for coming back or having my car serviced at their place even if my car was sold by them and is still under warranty? Is it ok for Lindsay to treat me an ordinary customer by what they have done above? Is it ok for Acura to provide terrible service through dealers like Lindsay who cares nothing about their customer’s interests, safety, family, job and lifeIf the answers to all above answers from this dealer are all yes, I am willing to close the complaintSo far, they haven’t answered any of these questionsWhy it is closed without my notice?
Three people surrounded me yesterday refuse to continue converse with me for my legitimate request and force me to leave as a customerI called police as I felt threatened when they said they will take next steps on me and ask me to think about my family wife and kids.Columbu police has recordsThey eventually refuse to provide any service to me and ask me to go to any dealershipI am no longer welcomed
I am writing this letter to let you know that every time I call Lindsay Acura to speak with the service department about
my car they tell me that they can have the person that is working on the car call me back and when they say that the person never calls me I would have to call every day to if out what is going on with my carI am very upset that it takes one month and a half to fix my car after I had told them on Dec23rd, that I need back before the 5th of JanuaryI also had to call on the Dec27th to find out what the problem was that need to get fixed and that when they told me that the person that was helping me does not work there anymoreThis is a big inconvenient for me to get to work as I work and hour away from where I liveI should not have to pay $1,dollars for the repair because they had it for that long if you have any questions you can give me a call at 614-***
Three people surrounded me yesterday refuse to continue converse with me for my legitimate request and force me to leave as a customer. I called police as I felt threatened when they said they will take next steps on me and ask me to think about my family wife and kids.Columbu police has records. They eventually refuse to provide any service to me and ask me to go to any dealership. I am no longer welcomed.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The business has provided a refund for the oil change.
The dealership's position remains the same. We have offered the customer numerous times to fix his mirror and offer him a service loaner vehicle to use for transportation until his vehicle mirror is fixed. The customer has repeatedly advised our sales and service staff on numerous occasions that he does not want us to fix his mirror, but insists that he wants the purchase unwound. We have repeatedly advised the customer that unwinding the purchase is not an option. If he would like his mirror fixed and would like to get the installation completed at another local Acura dealership service department, we will be happy to ship the part to the Acura dealership of his choice.
I am writing this letter to let you know that every time I call Lindsay Acura to speak with the service department about my car they tell me that they can have the person that is working on the car call me back and when they say that the person never calls me I would have to call every day to if out what is going on with my car. I am very upset that it takes one month and a half to fix my car after I had told them on Dec. 23rd, 2014 that I need back before the 5th of January. I also had to call on the Dec. 27th 2014 to find out what the problem was that need to get fixed and that when they told me that the person that was helping me does not work there anymore. This is a big inconvenient for me to get to work as I work and hour away from where I live. I should not have to pay $1,300.00 dollars for the repair because they had it for that long if you have any questions you can give me a call at 614-[redacted]
Please advise the customer that after speaking with the Service Manager and the Acura Factory Rep, the customer's refund in question will not be processed in a physical check form (this is per the Acura Factory Rep and their policy) However, the customer's next oil change will be free, at no cost to...
him. If the customer has any questions, please feel free to contact Bill L[redacted] (Acura Service Manager) at ###-###-####. Thank you.
From: Chen, Wei [mailto:[email protected]] Sent: Tuesday, December 16, 2014 2:14 PMTo: Mary Lou SeymourCc: [email protected]: Re: #10322853Understandable, you did what you can do. I appreciate you efforts. You don’t need to work out of your way.But just to make sure this complaint is not resolved to my satisfaction and the dealers’ response is irrelevant to my original request. Feel free to go ahead to close it if you think everything is ok.Otherwise, please reopen it if possible.Best,Wei Chen (David)On Dec 16, 2014, at 2:11 PM, Mary Lou Seymour <[email protected]> wrote:Dear Mr. Chen: The file was closed automatically when we received no rebuttal from you. It is outside the scope of Revdex.com to pursue compensation for work and financial loses…….I believe you could pursue those damages through court. However once I will forward your email to the company for their response. But providing you with a formal apology is up to the dealership. We also cannot mandate a company provide a formal apology to a consumer. I will get back with you after the first of the year. Sincerely, Mary Lou Seymour, Dispute ResolutionRevdex.com Serving Central Ohio1169 Dublin Rd.Columbus, OH 43215p: 614-486-6531 x 126f: [email protected] Start With Trust®
Three people surrounded me yesterday refuse to continue converse with me for my legitimate request and force me to leave as a customer. I called police as I felt threatened when they said they will take next steps on me and ask me to think about my family wife and kids.Columbu police has...
records. They eventually refuse to provide any service to me and ask me to go to any dealership. I am no longer welcomed.
Thanks for your efforts. My goal is ask Lindsay to offer me a formal apology as a customer, retract their decision of rejecting me for service and compensate for my work hour and financial loses. To make things simple, I want to ask this dealer a few questions based on our contract. 1. [redacted] quoted me on phone with a number and when we arrived he told me a different much higher number for the exact same model. Voice record evidence. Is this ok for a dealer? 2. For the second service visit, they told me they would send me an email or text message when the part arrived. This didn’t happen. Can I assume the part hasn’t arrived? If so, should they inform me? Can they show me the record of the arrival of the new part? I didn’t have it for the first repair. Do I have the right of knowing the information. If the part actually didn’t arrive and I went there without being notified, they were wasting my time. Can I ask for compensation of my financial loss? 3. Is it ok for [redacted] (technician) to tell me “you will be serviced next and the new part is here. it will take an hour maximun”. However, later I ended up with waiting for 3.5 hours without having anything useful done? 4. Is it ok for [redacted] (technician) not to give me any updates until I consistently went up to check with him at 1.5 hour and 3 hour time points. 5. Is it ok for [redacted] (technician) to tell me "the new part broke also” and after I ask what if the next new part breaks again next time, he answered cynically “I can’t tell you it’s not possible”. He said this in front of all other customers. They are the witnesses. 6. Is it ok for [redacted] to break my glass completely and not tell me about it? He only told me the new part broke but didn’t mention the old part actually became completely broke also by their service. 7. Is it ok for [redacted] to ask me to leave and not offer me a loaner to be considerate about my safety? I didn’t know they have a loaner program so I didn’t ask. This is my first Luxury SUV. 8. Is it ok for the so-called manager whose name I still don’t know for now to bully me by having two other people surrounding me to give me pressure? Is it ok for him to ask me to leave as a customer considering I didn’t threaten anybody but I felt threatened by them? I ask him whether he was gonna kill me or hurt me. He said no but from his eyes I felt he was about to punch in my face. I felt intimidated and that’s why I called the police. 10. Is it ok for the manager to push me out of their premises given that I have already started to step out and haven’t threatened anybody or initiated physical contact with any of their people? 11. Is it ok for them to reject me for coming back or having my car serviced at their place even if my car was sold by them and is still under warranty? 12. Is it ok for Lindsay to treat me an ordinary customer by what they have done above? 13. Is it ok for Acura to provide terrible service through dealers like Lindsay who cares nothing about their customer’s interests, safety, family, job and life. If the answers to all above answers from this dealer are all yes, I am willing to close the complaint. So far, they haven’t answered any of these questions. Why it is closed without my notice?
How do you close it after 11 days?? I had left vm with company Daniele who left me a message but who has yet to call back. But you gave the business from sept16 until nov to respond? How is this fair?i sent you the txts with door agreements the guy we bought from had agreed to. And still nothing! I work alot and have kids to run from sport to sport with an active duty husband. I have tried calling left messages. had 1 call while at work but wasnt because of messages it was for this Revdex.com case. When calling back n leavin her a vm. I never spoke with her. What do I do? Very dishonest company .sad when your own employees agree the vehicle had too many problems and txt me that they were looking to take it back and put mw in something else. Never heard a word after. Do those messages not stand for an agreement? Thank you
To my understanding, the customer submitted a Google review last week stated that he took his vehicle to another local Acura dealership to get repaired. I am closing this file on our end. FYI though, see below response that I emailed you on December 16th. The dealership's position remains the same. We have offered the customer numerous times to fix his mirror and offer him a service loaner vehicle to use for transportation until his vehicle mirror is fixed. The customer has repeatedly advised our sales and service staff on numerous occasions that he does not want us to fix his mirror, but insists that he wants the purchase unwound. We have repeatedly advised the customer that unwinding the purchase is not an option. If he would like his mirror fixed and would like to get the installation completed at another local Acura dealership service department, we will be happy to ship the part to the Acura dealership of his choice. Thank you. [redacted]ielle Browning Executive Assistant Lindsay Acura Lindsay Honda p. 614-328-2351 f. 614-755-7597
Customer brought vehicle in for cracked exterior mirror on 11/19/2014. The part was not in stock, so our Parts Department ordered a replacement part. During the second service appointment, the replacement part was damaged during installation. On 11/25/2014, service manager received an email from customer and followed up with him. Customer stated that he did not want to bring his vehicle back to our service department and wanted to take it to another dealership. Service manager then cancelled the appointment for the 2nd replacement mirror per the customer's request. Customer came into the dealership sales department showroom on 11/26/2014. Three staff members (including the Sales Manager) spoke with the customer. The customer was offered, several times, to drive a service loaner vehicle until the 2nd replacement part comes in and installation is complete. Customer has repeatedly stated that he does not want the dealership to fix the mirror.
I am rejecting this response because: I spent time over the phone being told this was not your service departments problem so why would I bring the car in they already said they were not going to do anything about it. Would they have even looked at the car since it had been past 30 days and with the battery I was told it was checked and was new when I purchased the car. That proved not to be correct either, all I want is an explanation as to why he car was sold with the left passenger brake not connected to the car it does not even move when the brake is applied. I've seen this with the tire off myself!! Please explain!
Regards,
[redacted]
Please see my reposes in bold. Revdex.com didn’t include a title indicating there is a dealer’s response in the email. That’s why I assume it is one of the confirmation emails of my complaints.[redacted] Reply to Linday AcuraCustomer brought vehicle in for cracked exterior mirror on 11/19/2014. The part was not in stock, so our Parts Department ordered a replacement part. During the second service appointment, the replacement part was damaged during installation. They didn’t answer my questions on this one, especially about the second visit. Is this OK? Why they cracked my side mirror glass even further? They didn’t even tell me that and that’s what I found out. Is this OK? Revdex.com. They did say the new part was broken as well but they never told me they broke my original part too. Is this OK? This is about the safety of a person’s life!And they ask me to leave with a completely cracked glass and without a loaner. Is it OK? I asked them if the mirror broke again next time, do I have to wait for another four hours and came back again. They told me “I can’t promise you it’s not possible” in front of other customers. Is this OK? If Revdex.com thinks all this is OK, please go ahead close all my complaints. I will just go ahead with other means.On 11/25/2014, service manager received an email from customer and followed up with him.I called and emailed both sales, service managers and my sales person. I even texted. But they just kept ignoring my requests and avoid real questions. Is this ok? The sales manager never returns my call even after I called the front desk several times, text [redacted]. The service manager promised [redacted] will call me too but who is [redacted], where is [redacted] the sales manager? [redacted] lied to me he will get in touch with [redacted] but he never followed up with me and the manager never called me to address my concerns. I have all the text message with everybody. Is this Ok for them to do so? Is it ok I shared all my voice recordings and text messages to the world to let other customers know how they lie to a customer? If Revdex.com thinks this is OK, please close. Customer stated that he did not want to bring his vehicle back to our service department and wanted to take it to another dealership. I never said that. They are lying. How can one not want their problem to be fixed? I only said that I wanted to unwind the deal. And I repeatedly said it. It is because I am extremely frustrated and completely lost my hope in them. This never happened to me before in my entire life. They are proven to be dishonest and incapable to finish a simple service task. How can some one trust them any more? I no longer trust them. If Revdex.com trust them and think this is OK, please close.Service manager then cancelled the appointment for the 2nd replacement mirror per the customer's request. I didn’t request it. How can they lie again? They force me to do something that is against my interests. Everybody wants their problems to be fixed.Customer came into the dealership sales department showroom on 11/26/2014. Three staff members (including the Sales Manager) spoke with the customer. First, I don’t know these three people before, any of them. I never saw or talk to them before. [redacted] is the only person I know. When I walked in trying to talk to him, he just ignored me. Lindsay Acura, please explain. After I walked out, he chased after me and bullied me with a few disturbing words. My English is not good but I don’t think it’s relevant to addressing my concerns and only made me fell worried about my family and my job. Nobody introduced themselves to me or give me their cards. I didn't know who they were. Is it ok to force someone to make decisions without even letting them know who they are talking with in the first place? If Revdex.com thinks it’s ok, please close. These people just surrounded me and bullied me with about 10 more in the near by area. I am by oneself and think about this Revdex.com. Why they didn’t answer me why they did this to me as a customer? Is this OK?The customer was offered, several times, to drive a service loaner vehicle until the 2nd replacement part comes in and installation is complete. Customer has repeatedly stated that he does not want the dealership to fix the mirror. I only repeated said that I want my deal to be unwind. I said this is good for them and for me. They force me to answer a question irrelevant to my request. I don’t want to be played by them any more. They have already damaged my car further. I don’t want them to damage it more. Is this a legitimate request? I ask them about three questions in the first place. They never give me an answer. Is this ok? Do you want to be played by such a business, Revdex.com? If Revdex.com thinks it’s ok, please close. How about all my other concerns and complaints in the original complaint? They didn’t respond to any of them. If Revdex.com thinks it’s ok, please close. I trust Revdex.com and don’t want to think otherwise. However, I am completely unsatisfied with the closing action of all my complaints. Please call me and reopen all my complaints as I need them as my original records for resolving the problem through other means. Revdex.com must do the right thing. Otherwise, it will lose trust and there are consequences This is not an end and will never be an end unless they give me a satisfactory solution. I am the victim of this deal don’t confuse things up. I will do whatever it takes to protect my rights as a customer. This is the United States of America.
From: Chen, Wei [mailto:[email protected]] Sent: Tuesday, December 16, 2:PMTo: Mary Lou SeymourCc: [email protected]: Re: #10322853Understandable, you did what you can doI appreciate you effortsYou don’t need to work out of your way.But just to make sure this complaint is not resolved to my satisfaction and the dealers’ response is irrelevant to my original requestFeel free to go ahead to close it if you think everything is ok.Otherwise, please reopen it if possible.Best,Wei Chen (David)On Dec 16, 2014, at 2:PM, Mary Lou Seymour wrote:Dear MrChen: The file was closed automatically when we received no rebuttal from you It is outside the scope of Revdex.com to pursue compensation for work and financial loses .I believe you could pursue those damages through courtHowever once I will forward your email to the company for their response But providing you with a formal apology is up to the dealership We also cannot mandate a company provide a formal apology to a consumer I will get back with you after the first of the yearSincerely, Mary Lou Seymour, Dispute ResolutionRevdex.com Serving Central OhioDublin Rd.Columbus, OH 43215p: 614-486-x 126f: [email protected] Start With Trust®
Customer brought vehicle in for cracked exterior mirror on 11/19/ The part was not in stock, so our Parts Department ordered a replacement part During the second service appointment, the replacement part was damaged during installation On 11/25/2014, service manager received an email from customer and followed up with himCustomer stated that he did not want to bring his vehicle back to our service department and wanted to take it to another dealership Service manager then cancelled the appointment for the 2nd replacement mirror per the customer's requestCustomer came into the dealership sales department showroom on 11/26/Three staff members (including the Sales Manager) spoke with the customerThe customer was offered, several times, to drive a service loaner vehicle until the 2nd replacement part comes in and installation is completeCustomer has repeatedly stated that he does not want the dealership to fix the mirror
Thanks for your effortsMy goal is ask Lindsay to offer me a formal apology as a customer, retract their decision of rejecting me for service and compensate for my work hour and financial loses To make things simple, I want to ask this dealer a few questions based on our contract [redacted] quoted me on phone with a number and when we arrived he told me a different much higher number for the exact same modelVoice record evidenceIs this ok for a dealer? For the second service visit, they told me they would send me an email or text message when the part arrivedThis didn’t happenCan I assume the part hasn’t arrived? If so, should they inform me? Can they show me the record of the arrival of the new part? I didn’t have it for the first repairDo I have the right of knowing the informationIf the part actually didn’t arrive and I went there without being notified, they were wasting my timeCan I ask for compensation of my financial loss? Is it ok for [redacted] (technician) to tell me “you will be serviced next and the new part is hereit will take an hour maximun”However, later I ended up with waiting for hours without having anything useful done? Is it ok for [redacted] (technician) not to give me any updates until I consistently went up to check with him at hour and hour time points Is it ok for [redacted] (technician) to tell me "the new part broke also” and after I ask what if the next new part breaks again next time, he answered cynically “I can’t tell you it’s not possible”He said this in front of all other customersThey are the witnesses Is it ok for [redacted] to break my glass completely and not tell me about it? He only told me the new part broke but didn’t mention the old part actually became completely broke also by their service Is it ok for [redacted] to ask me to leave and not offer me a loaner to be considerate about my safety? I didn’t know they have a loaner program so I didn’t askThis is my first Luxury SUV Is it ok for the so-called manager whose name I still don’t know for now to bully me by having two other people surrounding me to give me pressure? Is it ok for him to ask me to leave as a customer considering I didn’t threaten anybody but I felt threatened by them? I ask him whether he was gonna kill me or hurt meHe said no but from his eyes I felt he was about to punch in my faceI felt intimidated and that’s why I called the police Is it ok for the manager to push me out of their premises given that I have already started to step out and haven’t threatened anybody or initiated physical contact with any of their people? Is it ok for them to reject me for coming back or having my car serviced at their place even if my car was sold by them and is still under warranty? Is it ok for Lindsay to treat me an ordinary customer by what they have done above? Is it ok for Acura to provide terrible service through dealers like Lindsay who cares nothing about their customer’s interests, safety, family, job and lifeIf the answers to all above answers from this dealer are all yes, I am willing to close the complaintSo far, they haven’t answered any of these questionsWhy it is closed without my notice?
The Service Manager and Service Department are currently working with the customer
Three people surrounded me yesterday refuse to continue converse with me for my legitimate request and force me to leave as a customerI called police as I felt threatened when they said they will take next steps on me and ask me to think about my family wife and kids.Columbu police has recordsThey eventually refuse to provide any service to me and ask me to go to any dealershipI am no longer welcomed
I am writing this letter to let you know that every time I call Lindsay Acura to speak with the service department about
my car they tell me that they can have the person that is working on the car call me back and when they say that the person never calls me I would have to call every day to if out what is going on with my carI am very upset that it takes one month and a half to fix my car after I had told them on Dec23rd, that I need back before the 5th of JanuaryI also had to call on the Dec27th to find out what the problem was that need to get fixed and that when they told me that the person that was helping me does not work there anymoreThis is a big inconvenient for me to get to work as I work and hour away from where I liveI should not have to pay $1,dollars for the repair because they had it for that long if you have any questions you can give me a call at 614-***
The service department is still working with the customer on this.
Three people surrounded me yesterday refuse to continue converse with me for my legitimate request and force me to leave as a customer. I called police as I felt threatened when they said they will take next steps on me and ask me to think about my family wife and kids.Columbu police has records. They eventually refuse to provide any service to me and ask me to go to any dealership. I am no longer welcomed.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The business has provided a refund for the oil change.
The dealership's position remains the same. We have offered the customer numerous times to fix his mirror and offer him a service loaner vehicle to use for transportation until his vehicle mirror is fixed. The customer has repeatedly advised our sales and service staff on numerous occasions that he does not want us to fix his mirror, but insists that he wants the purchase unwound. We have repeatedly advised the customer that unwinding the purchase is not an option. If he would like his mirror fixed and would like to get the installation completed at another local Acura dealership service department, we will be happy to ship the part to the Acura dealership of his choice.
I am writing this letter to let you know that every time I call Lindsay Acura to speak with the service department about my car they tell me that they can have the person that is working on the car call me back and when they say that the person never calls me I would have to call every day to if out what is going on with my car. I am very upset that it takes one month and a half to fix my car after I had told them on Dec. 23rd, 2014 that I need back before the 5th of January. I also had to call on the Dec. 27th 2014 to find out what the problem was that need to get fixed and that when they told me that the person that was helping me does not work there anymore. This is a big inconvenient for me to get to work as I work and hour away from where I live. I should not have to pay $1,300.00 dollars for the repair because they had it for that long if you have any questions you can give me a call at 614-[redacted]
Please advise the customer that after speaking with the Service Manager and the Acura Factory Rep, the customer's refund in question will not be processed in a physical check form (this is per the Acura Factory Rep and their policy) However, the customer's next oil change will be free, at no cost to...
him. If the customer has any questions, please feel free to contact Bill L[redacted] (Acura Service Manager) at ###-###-####. Thank you.
From: Chen, Wei [mailto:[email protected]] Sent: Tuesday, December 16, 2014 2:14 PMTo: Mary Lou SeymourCc: [email protected]: Re: #10322853Understandable, you did what you can do. I appreciate you efforts. You don’t need to work out of your way.But just to make sure this complaint is not resolved to my satisfaction and the dealers’ response is irrelevant to my original request. Feel free to go ahead to close it if you think everything is ok.Otherwise, please reopen it if possible.Best,Wei Chen (David)On Dec 16, 2014, at 2:11 PM, Mary Lou Seymour <[email protected]> wrote:Dear Mr. Chen: The file was closed automatically when we received no rebuttal from you. It is outside the scope of Revdex.com to pursue compensation for work and financial loses…….I believe you could pursue those damages through court. However once I will forward your email to the company for their response. But providing you with a formal apology is up to the dealership. We also cannot mandate a company provide a formal apology to a consumer. I will get back with you after the first of the year. Sincerely, Mary Lou Seymour, Dispute ResolutionRevdex.com Serving Central Ohio1169 Dublin Rd.Columbus, OH 43215p: 614-486-6531 x 126f: [email protected] Start With Trust®
Three people surrounded me yesterday refuse to continue converse with me for my legitimate request and force me to leave as a customer. I called police as I felt threatened when they said they will take next steps on me and ask me to think about my family wife and kids.Columbu police has...
records. They eventually refuse to provide any service to me and ask me to go to any dealership. I am no longer welcomed.
Thanks for your efforts. My goal is ask Lindsay to offer me a formal apology as a customer, retract their decision of rejecting me for service and compensate for my work hour and financial loses. To make things simple, I want to ask this dealer a few questions based on our contract. 1. [redacted] quoted me on phone with a number and when we arrived he told me a different much higher number for the exact same model. Voice record evidence. Is this ok for a dealer? 2. For the second service visit, they told me they would send me an email or text message when the part arrived. This didn’t happen. Can I assume the part hasn’t arrived? If so, should they inform me? Can they show me the record of the arrival of the new part? I didn’t have it for the first repair. Do I have the right of knowing the information. If the part actually didn’t arrive and I went there without being notified, they were wasting my time. Can I ask for compensation of my financial loss? 3. Is it ok for [redacted] (technician) to tell me “you will be serviced next and the new part is here. it will take an hour maximun”. However, later I ended up with waiting for 3.5 hours without having anything useful done? 4. Is it ok for [redacted] (technician) not to give me any updates until I consistently went up to check with him at 1.5 hour and 3 hour time points. 5. Is it ok for [redacted] (technician) to tell me "the new part broke also” and after I ask what if the next new part breaks again next time, he answered cynically “I can’t tell you it’s not possible”. He said this in front of all other customers. They are the witnesses. 6. Is it ok for [redacted] to break my glass completely and not tell me about it? He only told me the new part broke but didn’t mention the old part actually became completely broke also by their service. 7. Is it ok for [redacted] to ask me to leave and not offer me a loaner to be considerate about my safety? I didn’t know they have a loaner program so I didn’t ask. This is my first Luxury SUV. 8. Is it ok for the so-called manager whose name I still don’t know for now to bully me by having two other people surrounding me to give me pressure? Is it ok for him to ask me to leave as a customer considering I didn’t threaten anybody but I felt threatened by them? I ask him whether he was gonna kill me or hurt me. He said no but from his eyes I felt he was about to punch in my face. I felt intimidated and that’s why I called the police. 10. Is it ok for the manager to push me out of their premises given that I have already started to step out and haven’t threatened anybody or initiated physical contact with any of their people? 11. Is it ok for them to reject me for coming back or having my car serviced at their place even if my car was sold by them and is still under warranty? 12. Is it ok for Lindsay to treat me an ordinary customer by what they have done above? 13. Is it ok for Acura to provide terrible service through dealers like Lindsay who cares nothing about their customer’s interests, safety, family, job and life. If the answers to all above answers from this dealer are all yes, I am willing to close the complaint. So far, they haven’t answered any of these questions. Why it is closed without my notice?
How do you close it after 11 days?? I had left vm with company Daniele who left me a message but who has yet to call back. But you gave the business from sept16 until nov to respond? How is this fair?i sent you the txts with door agreements the guy we bought from had agreed to. And still nothing! I work alot and have kids to run from sport to sport with an active duty husband. I have tried calling left messages. had 1 call while at work but wasnt because of messages it was for this Revdex.com case. When calling back n leavin her a vm. I never spoke with her. What do I do? Very dishonest company .sad when your own employees agree the vehicle had too many problems and txt me that they were looking to take it back and put mw in something else. Never heard a word after. Do those messages not stand for an agreement? Thank you
To my understanding, the customer submitted a Google review last week stated that he took his vehicle to another local Acura dealership to get repaired. I am closing this file on our end. FYI though, see below response that I emailed you on December 16th. The dealership's position remains the same. We have offered the customer numerous times to fix his mirror and offer him a service loaner vehicle to use for transportation until his vehicle mirror is fixed. The customer has repeatedly advised our sales and service staff on numerous occasions that he does not want us to fix his mirror, but insists that he wants the purchase unwound. We have repeatedly advised the customer that unwinding the purchase is not an option. If he would like his mirror fixed and would like to get the installation completed at another local Acura dealership service department, we will be happy to ship the part to the Acura dealership of his choice. Thank you. [redacted]ielle Browning Executive Assistant Lindsay Acura Lindsay Honda p. 614-328-2351 f. 614-755-7597
Customer brought vehicle in for cracked exterior mirror on 11/19/2014. The part was not in stock, so our Parts Department ordered a replacement part. During the second service appointment, the replacement part was damaged during installation. On 11/25/2014, service manager received an email from customer and followed up with him. Customer stated that he did not want to bring his vehicle back to our service department and wanted to take it to another dealership. Service manager then cancelled the appointment for the 2nd replacement mirror per the customer's request. Customer came into the dealership sales department showroom on 11/26/2014. Three staff members (including the Sales Manager) spoke with the customer. The customer was offered, several times, to drive a service loaner vehicle until the 2nd replacement part comes in and installation is complete. Customer has repeatedly stated that he does not want the dealership to fix the mirror.
I am rejecting this response because: I spent time over the phone being told this was not your service departments problem so why would I bring the car in they already said they were not going to do anything about it. Would they have even looked at the car since it had been past 30 days and with the battery I was told it was checked and was new when I purchased the car. That proved not to be correct either, all I want is an explanation as to why he car was sold with the left passenger brake not connected to the car it does not even move when the brake is applied. I've seen this with the tire off myself!! Please explain!
Regards,
[redacted]
Please see my reposes in bold. Revdex.com didn’t include a title indicating there is a dealer’s response in the email. That’s why I assume it is one of the confirmation emails of my complaints.[redacted] Reply to Linday AcuraCustomer brought vehicle in for cracked exterior mirror on 11/19/2014. The part was not in stock, so our Parts Department ordered a replacement part. During the second service appointment, the replacement part was damaged during installation. They didn’t answer my questions on this one, especially about the second visit. Is this OK? Why they cracked my side mirror glass even further? They didn’t even tell me that and that’s what I found out. Is this OK? Revdex.com. They did say the new part was broken as well but they never told me they broke my original part too. Is this OK? This is about the safety of a person’s life!And they ask me to leave with a completely cracked glass and without a loaner. Is it OK? I asked them if the mirror broke again next time, do I have to wait for another four hours and came back again. They told me “I can’t promise you it’s not possible” in front of other customers. Is this OK? If Revdex.com thinks all this is OK, please go ahead close all my complaints. I will just go ahead with other means.On 11/25/2014, service manager received an email from customer and followed up with him.I called and emailed both sales, service managers and my sales person. I even texted. But they just kept ignoring my requests and avoid real questions. Is this ok? The sales manager never returns my call even after I called the front desk several times, text [redacted]. The service manager promised [redacted] will call me too but who is [redacted], where is [redacted] the sales manager? [redacted] lied to me he will get in touch with [redacted] but he never followed up with me and the manager never called me to address my concerns. I have all the text message with everybody. Is this Ok for them to do so? Is it ok I shared all my voice recordings and text messages to the world to let other customers know how they lie to a customer? If Revdex.com thinks this is OK, please close. Customer stated that he did not want to bring his vehicle back to our service department and wanted to take it to another dealership. I never said that. They are lying. How can one not want their problem to be fixed? I only said that I wanted to unwind the deal. And I repeatedly said it. It is because I am extremely frustrated and completely lost my hope in them. This never happened to me before in my entire life. They are proven to be dishonest and incapable to finish a simple service task. How can some one trust them any more? I no longer trust them. If Revdex.com trust them and think this is OK, please close.Service manager then cancelled the appointment for the 2nd replacement mirror per the customer's request. I didn’t request it. How can they lie again? They force me to do something that is against my interests. Everybody wants their problems to be fixed.Customer came into the dealership sales department showroom on 11/26/2014. Three staff members (including the Sales Manager) spoke with the customer. First, I don’t know these three people before, any of them. I never saw or talk to them before. [redacted] is the only person I know. When I walked in trying to talk to him, he just ignored me. Lindsay Acura, please explain. After I walked out, he chased after me and bullied me with a few disturbing words. My English is not good but I don’t think it’s relevant to addressing my concerns and only made me fell worried about my family and my job. Nobody introduced themselves to me or give me their cards. I didn't know who they were. Is it ok to force someone to make decisions without even letting them know who they are talking with in the first place? If Revdex.com thinks it’s ok, please close. These people just surrounded me and bullied me with about 10 more in the near by area. I am by oneself and think about this Revdex.com. Why they didn’t answer me why they did this to me as a customer? Is this OK?The customer was offered, several times, to drive a service loaner vehicle until the 2nd replacement part comes in and installation is complete. Customer has repeatedly stated that he does not want the dealership to fix the mirror. I only repeated said that I want my deal to be unwind. I said this is good for them and for me. They force me to answer a question irrelevant to my request. I don’t want to be played by them any more. They have already damaged my car further. I don’t want them to damage it more. Is this a legitimate request? I ask them about three questions in the first place. They never give me an answer. Is this ok? Do you want to be played by such a business, Revdex.com? If Revdex.com thinks it’s ok, please close. How about all my other concerns and complaints in the original complaint? They didn’t respond to any of them. If Revdex.com thinks it’s ok, please close. I trust Revdex.com and don’t want to think otherwise. However, I am completely unsatisfied with the closing action of all my complaints. Please call me and reopen all my complaints as I need them as my original records for resolving the problem through other means. Revdex.com must do the right thing. Otherwise, it will lose trust and there are consequences This is not an end and will never be an end unless they give me a satisfactory solution. I am the victim of this deal don’t confuse things up. I will do whatever it takes to protect my rights as a customer. This is the United States of America.