I used Lindsey Communications through my apartment complex, The *** in Columbia from June 2014-May My partner and I used the services throughout that time, and shut services off once we relocated in May of My partner recently moved back to the apartment complex in which we lived, and when he tried to turn on cable/internet services that he and I had a past due balance of $300+When I called this morning at 8:am the lady who answered the phone was short, cold, and rudeShe had a sarcastic undertone in her responses and did not have any answers to questions I askedI was then forwarded to the acting supervisor ***I explained to ***I explained to *** the the balance wasn't the issue, however the company did not follow proper procedures to ensure that we knew about this delinquent accountHe informed me that they tried to send a notice once and it was sent backThis company has multiple forms of contact information from both my partner and I, and when asked why there was no other form of communication used, he stated that they too many customers, and don't contact them about past due balancesI asked for the collection agency contact information, they didn't have itI asked for the corporate office's information, he would not provide itNot only were they rude and insensitive to the fact that we need internet services to succeed in school, they continued to deny that they contacted usMy partner and I set up forwarding addresses and have been receiving mail from our old address, I don't know why their notices were not forwarded as wellThis company is ding bad business and has horrible customer serviceThe fact that they could not provide proper information is outrageous seeing as though they service so many peopleHad we not called to set up services again, we would have never known about this balance with Lindsey CommunicationsI do not recommend this company at all
I used Lindsey Communications through my apartment complex, The *** in Columbia from June 2014-May My partner and I used the services throughout that time, and shut services off once we relocated in May of My partner recently moved back to the apartment complex in which we lived, and when he tried to turn on cable/internet services that he and I had a past due balance of $300+When I called this morning at 8:am the lady who answered the phone was short, cold, and rudeShe had a sarcastic undertone in her responses and did not have any answers to questions I askedI was then forwarded to the acting supervisor ***I explained to ***I explained to *** the the balance wasn't the issue, however the company did not follow proper procedures to ensure that we knew about this delinquent accountHe informed me that they tried to send a notice once and it was sent backThis company has multiple forms of contact information from both my partner and I, and when asked why there was no other form of communication used, he stated that they too many customers, and don't contact them about past due balancesI asked for the collection agency contact information, they didn't have itI asked for the corporate office's information, he would not provide itNot only were they rude and insensitive to the fact that we need internet services to succeed in school, they continued to deny that they contacted usMy partner and I set up forwarding addresses and have been receiving mail from our old address, I don't know why their notices were not forwarded as wellThis company is ding bad business and has horrible customer serviceThe fact that they could not provide proper information is outrageous seeing as though they service so many peopleHad we not called to set up services again, we would have never known about this balance with Lindsey CommunicationsI do not recommend this company at all