Hello, Thank you for this- Sadly, if we are unable to manufacture a product due to suitability, our established and advertised refund policy still applies as well as our terms and conditions agreed to when purchasingIt is a custom fit and bespoke product that does require specific and healthy teeth properly work Please see our refund policy below:https://www.instasmile.com/us [redacted] Terms and conditions https://www.instasmile.com/us/terms-and-conditionsMany Thanks, [redacted] Operations Manager SEBL Group INC
Complaint: [redacted] I am rejecting this response because: I will now file a review this company on the Revdex.comI have all emails and after sending one with a question no response for monthsUnfortunately, all I can do is leave negative reviews in hopes that it is visible to others doing their researchI'm still appalled that I could go months without any sort of response, but when I finally decided to attempt to take some sort of action, I received multiple emails in one day Sincerely, Nina ***
Hello, Thank you for this- Sadly, if we are unable to manufacture a product due to suitability, our established and advertised refund policy still applies as well as our terms and conditions agreed to when purchasingIt is a custom fit and bespoke product that does require specific and healthy teeth properly work Please see our refund policy below:https://www.instasmile.com/us [redacted] Terms and conditions https://www.instasmile.com/us/terms-and-conditionsMany Thanks, [redacted] Operations Manager SEBL Group INC
Complaint: [redacted] I am rejecting this response because: I will now file a review this company on the Revdex.comI have all emails and after sending one with a question no response for monthsUnfortunately, all I can do is leave negative reviews in hopes that it is visible to others doing their researchI'm still appalled that I could go months without any sort of response, but when I finally decided to attempt to take some sort of action, I received multiple emails in one day Sincerely, Nina ***
Always finding excuses not to send product...asks for extra$to put a rush on itIt's been weeks already