LINDY PROPERTY MANAGEMENT

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Tell us why here. [redacted] reported that her heater was not working on 10/28/17We checked the system and the heat was working. [redacted] was sent an email explaining how the heating system worked. Hello,I’m sorry to hear that you’re experiencing an issue with the temperature in your... apartment. The building has a central boiler that will cut on in the event that the outside temperature drops below 56 degrees and start heating the apartments from there, each resident has a thermostat allowing them to control the heat in their apartment up to 72 degrees. Please check your thermostat and make sure it is on so when the boiler is running you will receive heat in your apartment.Attached to this email is a picture of the thermostat, please make sure the bottom slider is pushed all the way to the right like depicted and your apartment will heat throughout the night whenever the outside temperature drops below 56 degrees. If you’re still having issues over the weekend we will have maintenance investigate the issue on Monday. Have a nice night,When maintenance went to [redacted] ’s apartment they saw that she was keeping the oven on to obtain more heat in the apartment. She was advised against this as the heat from the oven was satisfying the thermostat and was keeping the heat in her apartment from coming on.On 11/6/17 [redacted] again reported that she did not have adequate heat. Our heating contractor was called out and it was found that the heat pump to the main heating system was down, [redacted] was given a space heater until 11/7/17 when the heat pump was replaced.Although the heater is working and the apartment can be kept by the resident up to 72 degrees. [redacted] finds that 72 Degrees is still not warm enough for her and that she is freezing. She stated that she is from California and is not used to the cold. [redacted] is on a short term lease ending on 12/23/17.We have no other complaints regarding heat from any other unit in the building.

There was a problem with the heater, November 1, the zone valve needed to be replaced It was replaced on NOVEMBER 2, On November the office checked in with resident who reports that heat is working and heating issue has been resolved to her satisfaction *** [redacted] lived at [redacted] Apartments When she received her renewal notice she did not wish to pay the increased rent She asked to move to [redacted] to a less expensive apartment We accommodated this request and now she is unhappy at [redacted] and has requested to again transfer We have agreed to the transfer but unfortunately the apartment at [redacted] that [redacted] has chosen was occupied until November and will not be move in ready until December 15,

From: *** ***Date: Sat, Jun 11, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Cc: Nancy B*** Good morning, I reject this response. After reviewing the response from Lindy Properties, there are several concerns that remain unresolved:1.) Lindy representatives did not respond to the request for information regarding which rooms had "burns". This is of concern as neither my wife nor I are smokers and could not be a source of burns in the carpet. There were no additional sources to cause burns in the carpet.2.) The photographs provided do not evidence "burns" in the carpetRather, the photographs showcase what might be considered a modest amount of dirt or removable spots on the carpet. This serves as evidence consistent with basic wear caused by use, also commonly referred to as "wear-and-tear," which a landlord may not charge a tenant for in Pennsylvania.3.) The cost of the carpet replacement and total costs are not appropriate given the allegedly damaged areas. There are photos that show potential blemishes in the carpet However, due to the angle of the photos, we cannot determine which rooms they were taken in or that they depict actual burns. We believe the charge of $1100+ is both excessive and unjustified 3.)We have attached photographs that we took at the time of our departure which show a level of cleanliness that was different than what Lindy portrays. As a follow up, we are requesting the date in which MsBr*** conducted a walkthrough. Also, we are asking Lindy to respond to our initial questions regarding the rooms in which burns were found We feel it was not warranted for our entire security deposit do be withheld with additional charges postedWe intend to challenge the charges levied by Lindy until a more appropriate determination is made. Regards,*** ***

May 26, Dear *** ***Thank you for your letter of May and for giving us the opportunity to respond to the complaint filed by *** ***I am the Regional Manager overseeing the property where the incident was reportedI am responding on behalf of Alan L*** and Lindy Communities.The
security deposit represents funds placed in escrow to protect a landlord from losses that result when tenants cause damage to the premises which must be repaired by the landlord at his or her own expenseIt is our practice to take photographs of the damage for which the tenants security funds will be assessed, and I can confirm that this practice was followed in the present caseI have personally seen the pictures that were taken to document the damage and which are under discussionThese are available for *** *** to review at his convenience.*** *** contends that Management refused to discuss the damage, the charges for the damage or to show *** *** the pictures which document this damageHowever, MsNancy B***, the property manager has shared with me correspondence she sent to the *** on May in which she references repeated attempts to reach them by telephoneThis correspondence predates the complaint under review, and to the best of my knowledge MsB***'s overtures were not returned on this or any subsequent dateAttached to this email of May were pictures documenting the damage for which the *** were charged.in any event, there are procedures for adjudicating disputes regarding the disbursal of security funds, and admittedly mistakes are sometimes madeThese procedures generally do not involve recourse to the Revdex.comIf *** *** feels that an error has been made regarding the disposition of security funds, then the appropriate course of action will be for him to address a letter to us indicating this and establishing the factual basis for his disputeWe will certainly review *** ***'s letter and his supporting facts and we will act in accordance with established best practices and with the lawAs things stand, the only evidence in hand is our photographsIf *** *** has other evidence conflicting with the conclusions that we have drawn, then it will be in his best interest to share this evidence with us.I hope this information has been useful to you and please feel free to contact me if you require anything further.Sincerely,Adam L.Senior Regional Manager

July 1,We do not judge the source of the carpet bumsThe manager, Nancy B*** found they were extensive in the hallway leading to the bedroom and scattered in the bedrooms and the living roomShe had the superintendent, MrDudlow B*** inspect on his knees and he confirmed they were bum marks The company would not remove one year old carpet, unless it was in a condition that could not be reused for the next residentWhen the *** *** vacated, he dropped off the keys. When MsB*** inspected the apartment, she found it to be unsalvageable, which is within her authorityMsB*** photographed the damage and reported the damage to the corporate officeThe corporate office then notified *** *** in the final statement, all prior to the carpet being replaced*** *** could have asked for confirmation prior to the carpet being replaced, and he could have asked to be present at the move-out inspection.3.The cost was calculated by the expected seven year life time of a yearThus, l/7th was deducted from a template charge presented by the installer (for a carpet of that size)*** *** resided in a large two bedroom, with a denThe template replacement costs identified a $1,expense, which factors to $yearly$was deducted from the replacement cost lowering the charge to $There was no profit in the calculation, simply reimbursing costs, minus depreciation of one year.That said, subsequently, we found the actual invoice was $1,054, not the templated $1,To ensure a more speeding processing of the security deposit return, the property used the carpet companyinformation, versus waiting for the actual invoiceThere would be no issue with refunding the full differential of $Wre would also be open to using a five year life time schedule for the carpetAlthough, with proper use it should last at least seven years.4.The manager photos, taken closer up, better indicate the damagesThe carpet was inspected by both the manager, and the superintendent Both ascertained it could not be offered to the then future residentIt should be noted: a It is rare to replace carpeting one year old, indicating a misuse by the resident bthe security deposit deduction was simply to recover the depreciation costs of the remaining useful life of the carpet. c MsB*** and the company took the extra (and not required) steps of taking the photos, and notifying the resident of the damage prior to the carpet replacementOur records indicate that MsB***'s inspection was made on April 5, 2016, *** *** was notified by the Jenkintown office on April 15, and the carpet removed on April 21, 2016.*** *** thank you again for this opportunity to respond to *** ***'s concernIf you have any other questions, please let us know.Alan L

Thank you for your letter of April and for giving us the opportunity to respond to the complaint filed by *** ***I am the Regional Manager overseeing the property where the incident was reportedI am responding on behalf of Alan L*** and Lindy Communities.Each parking lot at
Roosevelt Apartments has prominently displayed a sign indicating that vehicles parked in violation of our parking guidelines will be subject to towing by *** *** towingTow trucks operated by *** *** towing regularly patrol the property with our consent with the purpose of towing such vehiclesOn March 30, Ms***'s vehicle was evidently towed by *** *** towing because it was found to be in violation of the guidelines.The guidelines regulating parking are laid out on page of Ms***'s lease agreement that she signed on 7/10/Ms*** initialed page of the lease confirming she had read and agreed to the terms presented thereThe lease states $24.A“PARKING:Landlord has the right to tow away anyabandoned or disabled cars at the owner's expense.” The lease goes on to define vehicles, among others, with flat tires as considered to be in obvious disrepair "andsubject to being towedMs***'s car was found to be in obvious disrepair, *** *** towing documented the condition of the vehicle after which they towed the vehicle consistent with the posted signs and the terms of the lease agreement cited hereI was given copies of the photographs and I will be happy to share then with you if this will aid in your investigation.I hope this information has been useful to you and please feel free to contact me if you require anything further.Sincerely, Adam L***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The manager only had my car towed because I couldn't come move it that day so that the wall near my car could be fixedMy car had been there since September and the tire pressure in my tire deflated over the winter with the cold airThe least they could have did was give me a warning letting me know that if I didn't remove my car it would be towedI signed my leased almost two years ago and it is impossible for me to remember everything that's in there..again if they didn't need my car removed to fix the wall my car would have never been towed, I was told that maintenence discovered it but the same maintenance people clean the same area everydaySo why didn't they been have it removed? I'm not challenging weather or not they had a right to but the fact that they only towed it because I couldn't come move so that the contractor could fix the wall, and my vehicle is not the only vehicle in the lot with a flat tireSo it's not fair that they can pick and choose who car the want to tow awayAnd they probably is also mad because I have posted several reviews about the staff and propertyI truly believe if it was anyone else the would have granted them the opportunity to move there vehicle
Regards,
*** ***

*** *** was walking her dog in the hallway and one of our leasing agents saw her.She knew that there was no dog on *** ***’s lease and the dog appeared to be a pit bull which is a breed we do not allow in our buildings. The agent let her know that we do not allow pit bulls and that
dogs must be registered at the office and a $pet fee was required. *** *** then came into the office screaming at the staff and subsequently posted aVery threatening letter on our employee’s front door resulting in the employee feeling unsafe in her home, and *** *** having her lease terminated. Since *** *** and her dog would not be staying we removed the $pet fee from her account. *** *** has vacated the apartment. Thank you.Janice G***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: For one, I NEVER went into the leasing office until the day I handed in my keysEvery conversation was via phone, I can provide the log if neededI also never "posted" any note on anyone's door, Nor was any content threatening, I stated I would contact authorities if harassed againI called and made a complaint stating I was uncomfortable and felt unsafe prior to the letter and was met with hostility from the other agentsMy concerns were dismissedAfter stating that I knew my leasing agent was bypassing credit auths by taking a $personal fee they became more aggressive, then they posted a "termination of Lease" to my door. Feels like more of a cover upUPON SPEAKING WITH LILIAN S***, I TOLD HER MY DOGS BREED AND SHE SAID THAT WAS FINE.THIS IS NOT ABOUT THE DOG, IT IS ABOUT HOW THIS WHOLE SITUATION WAS HANDLED BY THE LINDY MANAGEMENT. WE WERE ROBBED (WHERE'S THE PET DEPOSIT I GAVE LILIAN?), HARASSED BY VICTORIA M***, THEN DEGRADED VERBALLY BY MARY H*** TO FINALLY BE EVICTED FROM OUR HOME DUE TO THE MANAGEMENTS NEGLIGENCE. IF I WAS UNDER THE IMPRESSION MY DOG WAS NOT IN MY LEASE WHY WOULD I BE WALKING HIM MID-DAY?Instead of trying to figure out where this went wrong and apply customer service skills I feel "management" should have, I was evicted from my home.MY COMPLAINT IS WITH THE UNPROFESSIONAL-ISM DISPLAYED BY VICTORIA M*** AND THEN FOLLOWED UP BY A LEASING DEPARTMENT WHO COVERS THEIR OWN.ALSO, PLEASE BRUSH UP ON THE FACTS, BECAUSE A FEW OF YOURS ARE LIES THAT I CAN PROVE
Regards,
*** ***

Thank you for your letter of April and for giving us the opportunity to respond to the complaint filed by *** ***I am the Regional Manager overseeing the property where the incident was reportedI am responding on behalf of Alan L*** and Lindy
Communities.Each parking lot at Roosevelt Apartments has prominently displayed a sign indicating that vehicles parked in violation of our parking guidelines will be subject to towing by *** *** towingTow trucks operated by *** *** towing regularly patrol the property with our consent with the purpose of towing such vehiclesOn March 30, Ms***'s vehicle was evidently towed by *** *** towing because it was found to be in violation of the guidelinesThe guidelines regulating parking are laid out on page of Ms***'s lease agreement that she signed on 7/10/Ms*** initialed page of the lease confirming she had read and agreed to the terms presented thereThe lease states $24.A“PARKING:Landlord has the right to tow away anyabandoned or disabled cars at the owner's expense.” The lease goes on to define vehicles, among others, with flat tires as considered to be in obvious disrepair "andsubject to being towedMs***'s car was found to be in obvious disrepair, *** *** towing documented the condition of the vehicle after which they towed the vehicle consistent with the posted signs and the terms of the lease agreement cited hereI was given copies of the photographs and I will be happy to share then with you if this will aid in your investigationI hope this information has been useful to you and please feel free to contact me if you require anything furtherSincerely,
Adam L***

I am responding to the additional correspondence you have forwarded on behalf of our tenant, *** ***We regret Ms***'s frustration and distress caused by the towing of her vehicleCommunity parking regulations are established to maximize overall resident comfort, not add to their inconvenienceTowing is not enforced subjectively.Our parking lots are patrolled by *** *** TowingWhen a vehicle is in disrepair, their policy is to remove it immediately, without warningFor example, a vehicle in a similar state of disrepair was removed two weeks earlierIt appears, however, that due to technical or administrative difficulties the tow truck patrols were interrupted for a brief period and during this time Ms***'s vehicle was allowed to remain on site with two very flat right tires and not be towedIdeally, the vehicle would have and should have been towed soonerOn the specific date of the incident in question, this is the sequence of events as we have been able to reconstruct it:When maintenance noticed two completely flat tires, they called the office, which in turn contacted the Towing CompanyProperty Manager, MsNancy B***, as a professional courtesy, instructed the office to reach out to Ms*** and advise that her vehicle was scheduled to be towed in the next couple hoursHer moving it first would save her time and expense, This was communicated directlyMsB*** also believes other vehicles in disrepair were removed at or about the same timeMsB*** also met with Ms*** after the incident and reviewed personally with her the company policy, elaborated in her leaseOn this occasion, as MsB***'s direct supervisor, also had occasion to speak with Ms*** on the telephone and explain this to her as well.In summary, maintenance reported two flat tires to the office, which in turn, contacted the towing Company, while reaching out directly to Ms***And as an additional courtesy, Property Manager MsB*** met afterwards with Ms*** personally, and the Regional Manager phoned herThe towing of her vehicle is unfortunate, but was within established guidelinesAnd, while not required, MS, B*** and her team, reached out to Ms*** prior to the towing, and, afterwards, privately met with her

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Tell us why here.[redacted] reported that her heater was not working on 10/28/17We checked the system and the heat was working. [redacted] was sent an email explaining how the heating system worked. Hello,I’m sorry to hear that you’re experiencing an issue with the temperature in your...

apartment. The building has a central boiler that will cut on in the event that the outside temperature drops below 56 degrees and start heating the apartments from there, each resident has a thermostat allowing them to control the heat in their apartment up to 72 degrees. Please check your thermostat and make sure it is on so when the boiler is running  you will receive heat in your apartment.Attached to this email is a picture of the thermostat, please make sure the bottom slider is pushed all the way to the right like depicted and your apartment will heat throughout the night whenever the outside temperature drops below 56 degrees. If you’re still having issues over the weekend we will have maintenance investigate the issue on Monday.  Have a nice night,When maintenance went to [redacted]’s apartment they saw that she was keeping the oven on to obtain more heat in the apartment.  She was advised against this as the heat from the oven was satisfying the thermostat and was keeping the heat in her apartment from coming on.On 11/6/17 [redacted] again reported that she did not have adequate heat. Our heating contractor was called out and it was found that the heat pump to the main heating system was down, [redacted] was given a space heater until 11/7/17 when the heat pump was replaced.Although the heater is working and the apartment can be kept by the resident up to 72 degrees. [redacted] finds that 72 Degrees is still not warm enough for her and that she is freezing.  She stated that she is from California and is not used to the cold.[redacted] is on a short term lease ending on 12/23/17.We have no other complaints regarding heat from any other unit in the building.

There was a problem with the heater, November 1, the zone valve needed to be replaced.  It was replaced on NOVEMBER 2, 2017.  On November 30 the office checked in with resident who reports that heat is working and heating issue has been resolved to her satisfaction.     [redacted]...

[redacted] lived at [redacted] Apartments.  When she received her renewal notice she did not wish to pay the increased rent.  She asked to move to [redacted] to a less expensive apartment.  We accommodated this request and now she is unhappy at [redacted] and has requested to again transfer.  We have agreed to the transfer but unfortunately the apartment at [redacted] that [redacted] has chosen was occupied until November 30 and will not be move in ready until December 15,

I am responding to the additional correspondence you have forwarded on behalf of our tenant, [redacted]. We regret Ms. [redacted]'s frustration and distress caused by the towing of her vehicle. Community parking regulations are established to maximize overall resident comfort, not add to their inconvenience. Towing is not enforced subjectively.
Our parking lots are patrolled by [redacted] Towing. When a vehicle is in disrepair, their policy is to remove it immediately, without warning. For example, a vehicle in a similar state of disrepair was removed two weeks earlier. It appears, however, that due to technical or administrative difficulties the tow truck patrols were interrupted for a brief period and during this time Ms. [redacted]'s vehicle was allowed to remain on site with two very flat right tires and not be towed. Ideally, the vehicle would have and should have been towed sooner. On the specific date of the incident in question, this is the sequence of events as we have been able to reconstruct it:1. When maintenance noticed two completely flat tires, they called the office, which in turn contacted the Towing Company.
2. Property Manager, Ms. Nancy B[redacted], as a professional courtesy, instructed the office to reach out to Ms. [redacted] and advise that her vehicle was scheduled to be towed in the next couple hours. Her moving it first would save her time and expense, This was communicated directly.
3. Ms. B[redacted] also believes other vehicles in disrepair were removed at or about the same time.
4. Ms. B[redacted] also met with Ms. [redacted] after the incident and reviewed personally with her the company policy, elaborated in her lease. On this occasion, as Ms. B[redacted]'s direct supervisor, also had occasion to speak with Ms. [redacted] on the telephone and explain this to her as well.In summary, maintenance reported two flat tires to the office, which in turn, contacted the towing Company, while reaching out directly to Ms. [redacted]. And as an additional courtesy, Property Manager Ms. B[redacted] met afterwards with Ms. [redacted] personally, and the Regional Manager phoned her. The towing of her vehicle is unfortunate, but was within established guidelines. And, while not required, MS, B[redacted] and her team, reached out to Ms. [redacted] prior to the towing, and, afterwards, privately met with her.

DO NOT RENT from this company! They have the most unprofessional staff, with absolutely NO customer Service Skills! Their maintenance men are instructed by the owner, to leave bags of trash in front of resident doors, I've had merchandise stolen out of the garage, and after filing the complaint, was never called, the elevators and Garage doors barely ever work, and to top it all, they have the most disgusting attitudes. Then again, if the owner instructs his staff to leave trash in front of his tenants doors, in a luxury apartment building, I guess you can't expect much from the staff! Don't waste $1,500+ on an apartment here. Get your money's worth somewhere else, where it's appreciated! Buyer Beware!!!