Line Drive Delivery

On Tuesday 01/10/I tried to contact MrsR [redacted] at :11:30am 13:pm ,13:45pm at the phone number: [redacted] the customer was not interested of hearing me and she hung up the calls The reason I tried to contact her is to inform her that we are willing to issue her a full refund, As I mentioned the customer hung up on me the moment I identified myselfIf MrsRozanne is still interested in receiving a refund I can be reached at:###-###-####

Complaint:
I am rejecting this response because:The below answer was delivered by the buisnessI am still anticipating a call from the buisness - and will aim to contact them as wellI have delayed in responding due to international travelling and poor email accessI kindly request that the case do not get closed until the point where I have received my money returned as requested the day after the purchaseKind regards P** *** This message originally read on 3/16/First I am very sorry to hear about the bad experience you had in our storeWe take this matter very seriously and after investigation on this matter I took the salesperson to a hearing and actions were taken to assure that no customer in the future will experience such a behavior from our associateAlthough our return policy is no refund exchange within days and it is clearly posted on the top of the register and also printed on the receipt that is given to the customer to sign,I have every desire to provide you with the best solution available to resolve this issue ASAPI will be contacting with you in the coming days to the phone number listed above I also can be reached atplease accept our sincere apology for any inconvenience that we caused youThank you, A*** *** Owner Adore Cosmetics.I am still anticipating a call from the buisness - and will aim to contact them as wellI have delayed in responding due to international travelling and poor email accessI kindly request that the case do not get closed until the point where I have received my money returned as requested the day after the purchaseKind regards P** ***
Regards,
P** ***

First I am very sorry to hear about the bad experience you had in our store .We take this matter very seriously and after investigation on this matter I took the salesperson to a hearing and actions were taken to assure that no customer in the future will experience such a behavior from our...

associate.Although our return policy is no refund exchange within  14 days and it is clearly posted on the top of the register and also  printed on the receipt that is given to the customer to sign,I have every desire to provide you with the  best solution  available to resolve this issue ASAP. I will be  contacting with  you in the coming days to the phone number listed above I also can be reached at ###-###-####.please accept our sincere  apology for any inconvenience that we caused you. Thank you,A[redacted]Owner Adore Cosmetics

Hello, I apologize for Mrs. M[redacted]’s less than stellar experience at our store. It is our intention to provide excellent customer service and leave all of our customers satisfied with the products they purchase. After recounting this purchase with my associates, it has become evident that Mrs....

M[redacted] was offered all of our packages and showed great interest in our Product line and Mrs. M[redacted] settled on our starter package. Additionally, our store has a sign at the front of the register indicating our return policy is exchange only within 14 days of purchase. This policy is also explained by all of our associates and is also written on our receipts. I am happy to extend the exchange period for this customer beyond our 14 day exchange policy. She is also welcome to contact me to coordinate the exchange.

On Tuesday 01/10/2017 I tried to contact Mrs. R[redacted] at :11:30am  13:44 pm ,13:45pm  at the phone number: [redacted]8 the customer was not interested of hearing me and she hung up the calls . The reason I tried to contact her is to inform her that we are willing to issue her a full refund,...

As I mentioned the customer hung up on me the moment I identified myself. If Mrs. Rozanne is still interested in receiving a refund I can be reached at:###-###-####.