Dear Revdex.com, We did receive the customer's exchange, but the new shirt was on back-order. We do have more shirts coming in, but we've decided to simply issue a refund. We issued a full refund on 4/19/17.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Michelle [redacted]
Dear Revdex.com, We did receive the customer's exchange, but the new shirt was on back-order. We do have more shirts coming in, but we've decided to simply issue a refund. We issued a full refund on 4/19/17.
Company states that the product was back-ordered and had since came in. Company has sent the product to the consumer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Michelle [redacted]