Line Up Shop

Yes, rather than work with us, and give me an opportunity to fix this when I responded as soon as I knew of the issues and offered the parts at no cost even though the unit is out of warranty, the customer has filed magistrate charges for the parts and court costsI have written him a check which was sent certified mail on Saturday to cover his parts as well as his court costs

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,I just received another bill from the courts for additional mileage charges.It seems like this warranty was a problem at the start when it took aprox days for an ignitorNo heat for days in the heating season is what I would of had if I didn't get the parts on my own It would be better to email me with your solution, before just sending me anything
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We have been waiting for the customer to call us with the serial number of his unit so that we can be sure that the equipment is registered  for the warranty. As soon as [redacted] calls us with this information we will certainly help him with the part that he needs. We did call...

him again this morning. He gave us a correct model number but the number he gave us for a serial number was in fact a part number. We want to keep him happy and solve this issue quickly. He has promised to call us back with the correct information[redacted] also tells us that he has not had a technician out to diagnose his problem which is something that should be done. Because of that, we are not even certain what part he needs which makes it rather difficult to be sure we are getting him the correct part when we do have his serial number. We hope that he will cooperate with the information that we need so that he may have his unit working and we can have this issue behind us.

Yes, rather than work with us, and give me an opportunity to fix this when I responded as soon as I knew of the issues and offered the parts at no cost even though the unit is out of warranty, the customer has filed magistrate charges for the parts and court costs. I have written him a check which was sent certified mail on Saturday to cover his parts as well as his court costs.