Line X

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Once again the owner is blaming me for there lack of experience and terrible customer serviceI should be asking for a full refund for all my expense lost including lost wages at work for having to come back a second time, and 99% of companies would be happy to fix there mistake hassle free and not blame the customer that's good customer service Regards, [redacted]

Dear ***, Revdex.comThis is an unfair and the facts have been twistedI did tell you that it would be minutes before we could get to your NovaYou said you were going to grab a burger and be right backAfter 1/hours I had my office worker call you to get YOU to take the car off the trailerI have a strick policy that our employees are not to drive car on or off ramps (trailers) due to insurance regulationsThis car was not running and I had no idea of the stopping or steering abilityTo try to please the customer we did help him role the car off and put it on the hoist ( the second time he came in ) My insurance doesn't cover non employee personal in the work area but, [redacted] was able to watch his car being undercoated the second time, We made sure he was satified with the workWe did talk in the office about the trailer costHe said the rental was $and or then $When the car was on the trailer the first time , I had my employee bring out the undercoat equipment and crawl on his back in the parking lot to get as much done as possibleHow many shops would do that ? I was glad to respray the car, When we were in the office talking about trailer feesI expalined to him that it should have been a $plus job as a car costs $We sprayed the trunk inside and put a thick coating on the bottom of the entire car and that paying my help twice to do the same job when I paid them to wait around the first time to get it off the trailer and paid them again As far as the undercoating , I explained that he had far more undercoating on his car than is put on most cars due to no exhaust or drive line ,etc When we could not get him back to take his car off the the trailer the first time , which started the whole problem in the first placeI never tried to charge him more or change the priceA deal is a dealI'm true to my wordHe asked if I would pay for the trailer the second time and I offer to pay half, which he agreed to and I gave him a $cash refundI thought the conversation at the end that he was happy with the outcome ( Note as far as pushing his car off the trailer it would be unsafe due to the truck was not hooked up to the trailer to hold it down the weight and the front end could have lifted off the ground making it a very unsafe situationPer advice of U Haul I talked with I feel we gave the customer a fantastic job at a great priceIf he is complaining about the cost of restoring a car, the fun has just begun and maybe he should bought a car already built for him as they tend to be a big hole in the walletAs I have restored a car myselfHe came with a old gentleman who seemed to express his feelings outloud and should have not got involved, this was between [redacted] and myselfHe is an adult [redacted] / Line-XNorth 2/2/

Dear [redacted], Revdex.com. This is an unfair and the facts have been twisted. I did tell you that it would be 30 minutes before we could get to your Nova. You said you were going to grab a burger and be right back. After 2 1/2 hours I had my office worker call you to get YOU to take the car off...

the trailer. I have a strick policy that our employees are not to drive car on or off ramps (trailers) due to insurance regulations. This car was not running and I had no idea of the stopping or steering ability. To try to please the customer we did help him role the car off and put it on the hoist  . ( the second time he came in ) My insurance doesn't cover non employee personal in the work area but, [redacted] was able to watch his car being undercoated the second time, We made sure he was satified with the work. We did talk in the office about the trailer cost. He said the rental was $50 and or then $60. When the car was on the trailer the first time , I had my employee bring out the undercoat equipment and crawl on his back in the parking lot  to get as much done as possible. How many shops would do that ? I was glad to respray the car, When we were in the office talking about trailer fees. I expalined to him that it should have been a $500 plus job as a normal car costs $249 . We sprayed the trunk inside and put a thick coating on the bottom of the entire car and that paying my help twice to do the same job when I paid them to wait around the first time to get it off the trailer and paid them again .     As far as the undercoating , I explained that he had far more undercoating on his car than is put on most cars due to no exhaust or drive line ,etc.  When we could not get him back to take his car off the the trailer the first time , which started the whole problem in the first place. I never tried to charge him more or change the price. A deal is a deal. I'm true to my word. He asked if I would pay for the trailer the second time and I offer to pay half, which he agreed to and I gave him a $30 cash refund. I thought  the conversation at the end that he was happy with the outcome.  ( Note as far as pushing his car off the trailer it would be unsafe due to the truck was not hooked up to the trailer to hold it down the weight  and the front end could have lifted off the ground making it a very unsafe situation. Per advice of U Haul I talked with.  I feel we gave the customer a fantastic job at a great price. If he is complaining about the cost of restoring a car, the fun has just begun and maybe he should bought a car already built for him as they tend to be a big hole in the wallet. As I have restored a car myself. He came with a old gentleman who seemed to express his feelings outloud and should have not got involved, this was between [redacted] and myself. He is an adult.   [redacted]/ Line-XNorth    2/2/2016

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Once again the owner is blaming me for there lack of experience and terrible customer service. I should be asking for a full refund for all my expense lost including lost wages at work for having to come back a second time, and 99% of companies would be happy to fix there mistake hassle free and not blame the customer that's good customer service.
Regards,
[redacted]

I,m NOT TRYING to blame [redacted] except for being late and not coming back at the time he promised. As far as I'm thinking , the job was done and is finished. He got a great deal, if he was to call around on undercoating at other shops.  No one wants to loose a customer but sometime it happens. He never mentioned about lost wages, I wish that he could put his self in my place, I dought he has ever ran a business and has no idea of what expences it envolves. He was friendly to me when he left and if he felt that it still was not right he should have talked to me then. [redacted] i'm sorry you feel like you got a bum deal but I feel it was made right.

Review: In March of 2012, I went to Line-X to order a key for the Leer cap on my 2009 Chevy Silverado. I paid the man $10 for the key, and he said he would order it. That was supposed to take a week. Three weeks later, I called, got the recording stating the business hours on Saturday are from 10 to 1, and drove out there to get my key. No one was there. On 4 different occasions I called, got the same recording, drove out there to find it was closed. I then called during the week, talked to a man, I forget his name, and asked him to mail me the key. I gave him my address, and he said it would be mailed to me in the next few days. When 3 weeks went by, I called and left a message asking where my key was. No response from them at all. Saturday is pretty much the only day I have time to drive 45 minutes out there to pick up my key, but they are routinely closed, even when the recording and sign on the door states they are open. All I want is my key or the $10 back. On December 29, 2012 at 11:00 AM, I called and left a message requesting the key or a refund. I'm not expecting a response from Line-X, as they have NEVER called me back in 20 or so attempts at contacting them and leaving messages.Desired Settlement: I would like the key or my $10.

Business

Response:

Business cannot find consumer's information in their database. Please provide receipt verifying purchase.

Consumer

Response: