Linens4Less Inc

Undoubtedly,
we regret that one of our customers experienced an unpleasant event and was
unable to return an item after a more than reasonable time for a return had
elapsed.  We
have 30-day no-hassle return...

policy and also we do not charge restocking fees
for items returned in resalable condition.  Customer satisfaction is what we
always strive for.  Unfortunately, there comes a time where some customers do
not feel satisfied with our liberal return policy.  Our return policy is posted
online at [redacted]
to ensure that the customers know what the return policy is before they place an
order.  Monitors can display colors differently, and that is one of the
shortcomings of shopping online.  And that is why we clearly have stated on our
website that “Pictures may sometimes vary from actual item.”  In this particular
case, the customer didn’t return the item for nearly 2 months (and didn’t even
communicate of her dislike of the item received), so that she can spend time to
research, order and receive the item of her liking before returning the item
that she had ordered but didn’t like.  It is simply offensive that a customer
would degrade the vendor because the customer simply didn’t like what she had
ordered and even kept the item well beyond a reasonable time allowed for a
return.  This customer does not represent most of our customers; they return
items they didn’t like and receive a full refund promptly.

Review: I asked my sister for sky blue curtains for Christmas. She ordered them through Linens4Less and when I opened them on Christmas Day, I was disappointed to see that they were stone blue, not sky blue. I went on their website and the picture shows curtains that are of a much lighter color.

When I went online to return them, I was told there was a 30-day return policy. THERE WAS NO STATEMENT TO THIS EFFECT ON ANY OF THE PAPERWORK I RECEIVED! IT WOULD HAVE ONLY TAKEN ONE SENTENCE TO INFORM THE CONSUMER THAT THEY NEEDED TO RETURN ITEMS WITHIN THAT TIME PERIOD!!! I contacted the company and spoke with the owner and he was abrupt, stating there were no exceptions. I explained that the curtains had never even been removed from their original packaging. He said if it was the [redacted] day, he might make an exception but not 2 months later. The reason for the delay in returning them was because it took me some time to find/receive curtains of the right color. HOWEVER, IF I HAD BEEN INFORMED OF THE RETURN POLICY OF 30 DAYS WITH NO EXCEPTIONS I WOULD HAVE RETURNED THEM WITHIN THAT TIME FRAME. IT IS OBVIOUS THAT LINENS4LESS doesn't believe in customer satisfaction.Desired Settlement: At the very least, I want other consumers to know not to purchase any merchandise from Linens4Less.

Business

Response:

Undoubtedly,

we regret that one of our customers experienced an unpleasant event and was

unable to return an item after a more than reasonable time for a return had

elapsed. We

have 30-day no-hassle return policy and also we do not charge restocking fees

for items returned in resalable condition. Customer satisfaction is what we

always strive for. Unfortunately, there comes a time where some customers do

not feel satisfied with our liberal return policy. Our return policy is posted

online at [redacted]

to ensure that the customers know what the return policy is before they place an

order. Monitors can display colors differently, and that is one of the

shortcomings of shopping online. And that is why we clearly have stated on our

website that “Pictures may sometimes vary from actual item.” In this particular

case, the customer didn’t return the item for nearly 2 months (and didn’t even

communicate of her dislike of the item received), so that she can spend time to

research, order and receive the item of her liking before returning the item

that she had ordered but didn’t like. It is simply offensive that a customer

would degrade the vendor because the customer simply didn’t like what she had

ordered and even kept the item well beyond a reasonable time allowed for a

return. This customer does not represent most of our customers; they return

items they didn’t like and receive a full refund promptly.

Review: I ordered an additional 63 inch panel to match the ones I had already bought. It was 60 inches instead of 63. I would have to pay shipping and loose the sales tax to return. I would like them to replace the panel. I was told by [redacted] that it is not unusual for the panels to not be the length advertised, and refused to replace.Desired Settlement: I would like a panel the correct size

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

the customer has been sent a replacment and the matter has been mutually resolved