Liners and Covers

Review: On behalf of my company, [redacted], I placed an order with Liners and Covers on April ** for 1 carton of 7x9 2 mil poly bags and 1 carton of 9x12 2 mil poly bags. On the website it states that orders are processed in 3-5 days. On May ** the order was finally received. Due to the lengthy order fulfillment (almost 3 weeks), I called to see if the order could be returned. When I told them why - their first question was "why didn't you cancel the order." I was then informed that because it was a custom order, it could not be returned. At no time was I informed this was a customer order. I was then informed that all of their orders are custom -- no where on their website is this information provided.The business manager for [redacted], then contacted them; she informed them that another company ([redacted]) fulfilled a similar order (due to the length of time we were waiting for receipt of the bags) within a few days. Liners and Covers response was to inform us that we should just return their merchandise to the other vendor. They finally agreed to accept the bags for return, but that shipping would not be refunded, and that we would have to pay the shipping for the returned items. This is extremely poor customer service.Nowhere on the Liners and Covers website does it indicate that all items are custom made, nor was it indicated for the specific items ordered.Desired Settlement: A full refund of the cost of bags and shipping, plus Liners and Covers to pay the return shipping.

Consumer

Response:

At this time, I have not been contacted by Liners and Covers regarding complaint ID [redacted].Sincerely,[redacted]