We apologize for having this situation taken so far. We tried to right the situation on our own by contacting the customer, *** ***, prior to knowing that we were going to be reported as a bad business in our communityIt’s very sad and disconcerting to us that a customer or anyone
would believe that as a local business as small as we are, would be deceitfulIn response to the claim that *** *** has made, we are very disturbed by the actions she has taken The situation: At the time of the purchase, Saturday, September 9th, we were incredibly busy in our store being back to school/dance and I didn’t pick up on the fact that a price sticker (18) didn’t match our updated pricing in our POS system (20) after scanning them inThat said, I ALWAYS tell the customer the total before I charge a credit card*** *** agreed to it and I proceeded to complete the transactionWhen she received the receipt for a signature, she realized that prices did not match what was on the items purchasedI was not able to “tend” to the issue in the way I would have liked in the moment, but assured her the prices in our system are correct and the items must have been mismarkedI honestly had no specific explanation at the time and she had the choice to take it or leave it In all fairness to us and not passing judgement, but at that moment I recalled instances when we’ve had customers literally switch price tags on items as the price stickers are easily removed and reapplied The Resolve: I kept the situation in mind and contacted her, leaving a voicemail the very next day, Sunday, September 10th, which is apparently the day she had filed her complaint against usVia phone, not being made aware of her contact with the Revdex.com, *** *** was given an explanation to the best of our knowledge and offered either store-credit or a refund of the $on her credit cardShe did not respond until Monday, September 11th. She asked for the refund, which has since been grantedWe explained to her again that despite our best efforts in keeping up with products, our manufacturers continually increase our prices and may not immediately reflect it on the “price tag” as opposed to our POS system and the tags were not marked correctly. After more research into the situation, we found that one price sticker had in fact been turned upside down (not necessarily by *** ***, but somehow ended up that way), so a was viewed as a with no dollar signs or any other markings on the tag and the other had been a price increase that hadn’t been changed on the itemSounds truly ridiculous, but either way we took full responsibility and fault for that, as an oversight on our part So, bottom line, we responded, seeing our mistake as quickly as we could prior to knowing anything about this formal complaintWe do our best as a small business, particularly because we don’t cater to the massesIt’s hurtful and sad to see a customer feel as if they have been taken advantage of when we ourselves do our best to keep our customers happy. Unfortunately, as infrequently as complaints happen, it is usually at our own cost regardless of the situation and we need to be on the leery side as well We appreciate that this has come to light so that we are now going to be more diligent about how our advertised prices are displayed on our products
We apologize for having this situation taken so far. We tried to right the situation on our own by contacting the customer, *** ***, prior to knowing that we were going to be reported as a bad business in our communityIt’s very sad and disconcerting to us that a customer or anyone
would believe that as a local business as small as we are, would be deceitfulIn response to the claim that *** *** has made, we are very disturbed by the actions she has taken The situation: At the time of the purchase, Saturday, September 9th, we were incredibly busy in our store being back to school/dance and I didn’t pick up on the fact that a price sticker (18) didn’t match our updated pricing in our POS system (20) after scanning them inThat said, I ALWAYS tell the customer the total before I charge a credit card*** *** agreed to it and I proceeded to complete the transactionWhen she received the receipt for a signature, she realized that prices did not match what was on the items purchasedI was not able to “tend” to the issue in the way I would have liked in the moment, but assured her the prices in our system are correct and the items must have been mismarkedI honestly had no specific explanation at the time and she had the choice to take it or leave it In all fairness to us and not passing judgement, but at that moment I recalled instances when we’ve had customers literally switch price tags on items as the price stickers are easily removed and reapplied The Resolve: I kept the situation in mind and contacted her, leaving a voicemail the very next day, Sunday, September 10th, which is apparently the day she had filed her complaint against usVia phone, not being made aware of her contact with the Revdex.com, *** *** was given an explanation to the best of our knowledge and offered either store-credit or a refund of the $on her credit cardShe did not respond until Monday, September 11th. She asked for the refund, which has since been grantedWe explained to her again that despite our best efforts in keeping up with products, our manufacturers continually increase our prices and may not immediately reflect it on the “price tag” as opposed to our POS system and the tags were not marked correctly. After more research into the situation, we found that one price sticker had in fact been turned upside down (not necessarily by *** ***, but somehow ended up that way), so a was viewed as a with no dollar signs or any other markings on the tag and the other had been a price increase that hadn’t been changed on the itemSounds truly ridiculous, but either way we took full responsibility and fault for that, as an oversight on our part So, bottom line, we responded, seeing our mistake as quickly as we could prior to knowing anything about this formal complaintWe do our best as a small business, particularly because we don’t cater to the massesIt’s hurtful and sad to see a customer feel as if they have been taken advantage of when we ourselves do our best to keep our customers happy. Unfortunately, as infrequently as complaints happen, it is usually at our own cost regardless of the situation and we need to be on the leery side as well We appreciate that this has come to light so that we are now going to be more diligent about how our advertised prices are displayed on our products