Revdex.com:
I returned the call
to Dan *** the same day he called me and left a voice mailHe stated that I leave a message about the location of the Car X establishment and the make and model of my carI also spoke with one of the employees of the Car X establishment about installing a radio in my car, but nothing about my battery replacementI have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]The battery that was in my car, when I brought my car into the Car X establishment, was only a year oldI had no problem starting my car before leaving my car in the possession of this establishmentIn addition to the replacement of my car radio, I would also like to be reimbursed for the purchase of a new batteryThe battery that was put in place of my original battery has not been able to hold a charge in my car.
Regards,
*** ***
When Mr. [redacted] came to the shop he did ask to have the oil changed and lube the front end of his Tahoe. When the tech pulled the truck out I asked if we lubed the truck. He said no and I told them to pull it back around and get it done. There was another car in the lube shop and it did delay...
Mr. [redacted] but was most certainly not 1 1/2 hours. When the lube tech pulled the truck out front I apologized for the delay and cashed out Mr. [redacted]. As a smoker that is trying to kick the habit I keep my cigarettes in my truck and walked out to get a cigarette from my truck. When I turned to walk back in the shop I saw Mr. [redacted] slowing down and rolling down his passenger window. He said his break light and ABS light was on and his breaks were soft. I told him to pump his break pedal and looked under the truck. I saw fluid leaking from the drivers rear and told I would pull the truck in and check it out. I had a service tech rack the truck and talked to the lube tech that pulled the truck out. He did say the brakes seemed soft but the truck was stopping ok. I went to inspect the truck, before the truck was even lifted Mr. [redacted] asked how much it would cost to fix it. I said I did not know and the truck was being lifted when he started cursing and said he would have his mechanic fix it and he was going to be late for an appointment. I looked to see a rusted brake line leaking between the fuel tank and the frame. I offered to take Mr. [redacted] to his shop and fix it, he demanded we take the truck down so he could leave. I topped off the fluid and told him it was unsafe to drive. He chose to take the truck. At no point did I ever admit that we were aware of this issue or that we caused it. When Mr. [redacted] called after the repair he stated his machanic told him there was no way we caused this issue. After he left I reviewed the issue. There wasn't any break fluid in the oil shop where the truck was at, no fluid where it was pulled out either. The first point the truck started to leak was at the point the tech parked and came in the shop. The trail leads to where he stopped to speak to me and then to where I pulled it in. At no point did ever admit we were at fault or that we knew of the problem. As soon as we knew of the issue we tried to help Mr. [redacted] but he chose to leave and not allow us to repair the truck. Thank you, John N[redacted].
Revdex.com:I DROVE my car to Car X. I had no problem starting my car before DRIVING it, PERSONALLY (WITH MY MOTHER FOLLOWING ME), to Car X.
Regards,
[redacted]
Thank you for letting us know about this issue. The original customer complaint was about the rear of the vehicle dragging. The vehicle suspension was obviously weak from plain view. I did tell the customer that we would do a complete check of his issue with did include checking...
the rest of his suspension. We were not aware of a running problem and the customer did not elaborate on the extent of the problems he was having on the vehicle. We found the engine running bad intermittent with a malfunction code of random multiple misfires from the engine. This was not done until they picked it up and came back complaining about this issue. I was dealing with a gentleman when the vehicle was dropped off and then a lady came in complaining about another problem.(miscommunication) My technician did not notice any issue with the dash cluster when we worked on vehicle and the only thing we did with anything electrical was put in a fuse for their air ride compressor.(Missing before service) We have contacted customer and requested that we do a follow-up with our trainer and certified master technician to find out what we can do about their electrical issue. The customer has approved of this course of action and we will follow up with you if no compromise can be resolved. Thank you,Sean [redacted]ManagerCar X Auto Service8579 N Michigan Rd
Tell us why here...THE CAR WAS TOWED TO OUR SHOP IT WOULD NOT START OR RUN .THE EMPLOYEES PUSHED THE CAR INTO THE SHOP WITH THE HELP OF HER MOTHER . THEY GAVE HER AN ESTIMATE ON A BATTERY AND A SWITCH AND SHE SAID SHE DID NOT WANT THE CAR FIXED . THE SHOP HAS A COMPUTER BATTERY TESTER AND THE BATTERY TESTED BAD . IF THE CAR WOULD RUN WHY WAS IT TOWED TO US .THE ONLY REASON THE SHOP GAVE HER A RADIO WAS FOR CUSTOMER SERVICE ONLY . SHE TOLD THEM TO LEAVE THE CAR OUTSIDE AND THEY WOULD PICK IT UP THAT DAY AND THEY DID NOT PICK IT UP . IT SAT OUTSIDE OVER NIGHT AND THE SHOP ASSUMED SOMEONE STOLE THE RADIO WHILE THE CAR WAS OUTSIDE .
Tell us why here...HI PEGGY
JOE [redacted] , OUR AERA SUPERVISOR TALKED TO [redacted] ON 4-18-16 AND AGREED TO PAY FOR HALF THE RENTAL CAR AND SHE AGREED TO THIS . SHE WAS TO STOP AT THE SHOP AND GET THE REFUND . AS OF THIS DATE SHE HAS NOT CALLED OR WENT TO THE SHOP FOR THE REFUND...
.
CALL ME WHEN YOU GET THIS INFO .
THANKS
DAN [redacted]
317-897-1412
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did reply to Norm and told him thank you in response to his email! I'm out of town right now and would request that refund be sent to my address at [redacted]Indianapolis, Indiana46237
Regards,
[redacted]
[redacted] , OUR MANAGER PAUL [redacted] HAS LEFT 4 MESSAGES FOR [redacted] TO CALL HIM TO DISCUSS THIS ISSUE WITH HER VEHICLE . AS OF 2-23-15 HE HAS NOT RECIEVED A CALL FROM [redacted] . CALL ME IF YOU HAVE ANY QUESTIONS .
THANKS
DAN [redacted]
317-897-1412
HI [redacted] : NORM [redacted] THE MANAGER OF THIS CAR-X SHOP HAS CALLED AND E-MAILED MR. [redacted] ASKING HIM TO STOP MY HIS SHOP FOR A $34 DOLLAR REFUND . AS OF TODAY 3-14-16 MR. [redacted] HAS NOT RESPONED OR STOPPED MY THE SHOP FOR THE REFUND . PLEASE GIVE ME A CALL IF YOU NEED MORE INFORMATION .
DAN...
Revdex.com:
I returned the call
to Dan *** the same day he called me and left a voice mailHe stated that I leave a message about the location of the Car X establishment and the make and model of my carI also spoke with one of the employees of the Car X establishment about installing a radio in my car, but nothing about my battery replacementI have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]The battery that was in my car, when I brought my car into the Car X establishment, was only a year oldI had no problem starting my car before leaving my car in the possession of this establishmentIn addition to the replacement of my car radio, I would also like to be reimbursed for the purchase of a new batteryThe battery that was put in place of my original battery has not been able to hold a charge in my car.
Regards,
*** ***
When Mr. [redacted] came to the shop he did ask to have the oil changed and lube the front end of his Tahoe. When the tech pulled the truck out I asked if we lubed the truck. He said no and I told them to pull it back around and get it done. There was another car in the lube shop and it did delay...
Mr. [redacted] but was most certainly not 1 1/2 hours. When the lube tech pulled the truck out front I apologized for the delay and cashed out Mr. [redacted]. As a smoker that is trying to kick the habit I keep my cigarettes in my truck and walked out to get a cigarette from my truck. When I turned to walk back in the shop I saw Mr. [redacted] slowing down and rolling down his passenger window. He said his break light and ABS light was on and his breaks were soft. I told him to pump his break pedal and looked under the truck. I saw fluid leaking from the drivers rear and told I would pull the truck in and check it out. I had a service tech rack the truck and talked to the lube tech that pulled the truck out. He did say the brakes seemed soft but the truck was stopping ok. I went to inspect the truck, before the truck was even lifted Mr. [redacted] asked how much it would cost to fix it. I said I did not know and the truck was being lifted when he started cursing and said he would have his mechanic fix it and he was going to be late for an appointment. I looked to see a rusted brake line leaking between the fuel tank and the frame. I offered to take Mr. [redacted] to his shop and fix it, he demanded we take the truck down so he could leave. I topped off the fluid and told him it was unsafe to drive. He chose to take the truck. At no point did I ever admit that we were aware of this issue or that we caused it. When Mr. [redacted] called after the repair he stated his machanic told him there was no way we caused this issue. After he left I reviewed the issue. There wasn't any break fluid in the oil shop where the truck was at, no fluid where it was pulled out either. The first point the truck started to leak was at the point the tech parked and came in the shop. The trail leads to where he stopped to speak to me and then to where I pulled it in. At no point did ever admit we were at fault or that we knew of the problem. As soon as we knew of the issue we tried to help Mr. [redacted] but he chose to leave and not allow us to repair the truck. Thank you, John N[redacted].
Revdex.com:I DROVE my car to Car X. I had no problem starting my car before DRIVING it, PERSONALLY (WITH MY MOTHER FOLLOWING ME), to Car X.
Regards,
[redacted]
Thank you for letting us know about this issue. The original customer complaint was about the rear of the vehicle dragging. The vehicle suspension was obviously weak from plain view. I did tell the customer that we would do a complete check of his issue with did include checking...
the rest of his suspension. We were not aware of a running problem and the customer did not elaborate on the extent of the problems he was having on the vehicle. We found the engine running bad intermittent with a malfunction code of random multiple misfires from the engine. This was not done until they picked it up and came back complaining about this issue. I was dealing with a gentleman when the vehicle was dropped off and then a lady came in complaining about another problem.(miscommunication) My technician did not notice any issue with the dash cluster when we worked on vehicle and the only thing we did with anything electrical was put in a fuse for their air ride compressor.(Missing before service) We have contacted customer and requested that we do a follow-up with our trainer and certified master technician to find out what we can do about their electrical issue. The customer has approved of this course of action and we will follow up with you if no compromise can be resolved. Thank you,Sean [redacted]ManagerCar X Auto Service8579 N Michigan Rd
Tell us why here...THE CAR WAS TOWED TO OUR SHOP IT WOULD NOT START OR RUN .THE EMPLOYEES PUSHED THE CAR INTO THE SHOP WITH THE HELP OF HER MOTHER . THEY GAVE HER AN ESTIMATE ON A BATTERY AND A SWITCH AND SHE SAID SHE DID NOT WANT THE CAR FIXED . THE SHOP HAS A COMPUTER BATTERY TESTER AND THE BATTERY TESTED BAD . IF THE CAR WOULD RUN WHY WAS IT TOWED TO US .THE ONLY REASON THE SHOP GAVE HER A RADIO WAS FOR CUSTOMER SERVICE ONLY . SHE TOLD THEM TO LEAVE THE CAR OUTSIDE AND THEY WOULD PICK IT UP THAT DAY AND THEY DID NOT PICK IT UP . IT SAT OUTSIDE OVER NIGHT AND THE SHOP ASSUMED SOMEONE STOLE THE RADIO WHILE THE CAR WAS OUTSIDE .
Tell us why here...HI PEGGY
JOE [redacted] , OUR AERA SUPERVISOR TALKED TO [redacted] ON 4-18-16 AND AGREED TO PAY FOR HALF THE RENTAL CAR AND SHE AGREED TO THIS . SHE WAS TO STOP AT THE SHOP AND GET THE REFUND . AS OF THIS DATE SHE HAS NOT CALLED OR WENT TO THE SHOP FOR THE REFUND...
.
CALL ME WHEN YOU GET THIS INFO .
THANKS
DAN [redacted]
317-897-1412
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did reply to Norm and told him thank you in response to his email! I'm out of town right now and would request that refund be sent to my address at [redacted]Indianapolis, Indiana46237
Regards,
[redacted]
[redacted] , OUR MANAGER PAUL [redacted] HAS LEFT 4 MESSAGES FOR [redacted] TO CALL HIM TO DISCUSS THIS ISSUE WITH HER VEHICLE . AS OF 2-23-15 HE HAS NOT RECIEVED A CALL FROM [redacted] . CALL ME IF YOU HAVE ANY QUESTIONS .
THANKS
DAN [redacted]
317-897-1412
HI [redacted] : NORM [redacted] THE MANAGER OF THIS CAR-X SHOP HAS CALLED AND E-MAILED MR. [redacted] ASKING HIM TO STOP MY HIS SHOP FOR A $34 DOLLAR REFUND . AS OF TODAY 3-14-16 MR. [redacted] HAS NOT RESPONED OR STOPPED MY THE SHOP FOR THE REFUND . PLEASE GIVE ME A CALL IF YOU NEED MORE INFORMATION .
DAN...
[redacted]
317-897-1412