Link 2 Life Emergency Training Inc

Dear Ms***,
id="docs-internal-guid-31764810-beba-be99-4328-756acb8f940c">Thank you for your letter regarding one of our studentsYour assigned ID number is ***Link Life is a vocational school that works hard to meet the needs of our studentsIn the case referenced, the student was moved from on class to another class with a later start dateUltimately the student chose not to take the classThe student requested a refund for the deposit made on the courseAs per the policy signed by the student, Link Life has days to issue the refund for the course minus the non-refundable application feeIn this case, Link Life refunded the entire amount with in the day periodAttached are copies on the enrollment agreement signed by the student and the refund receipt issued back to the student's credit card companyLink Life has done more required and has met our obligationIt is unfortunate that the student felt contacting you was necessary and l hope this will not have a negative impact on the schools highly regarded reputationPlease feel free to contact me with any questions

Dear Ms. [redacted],Thank you for your letter regarding one of our students. Your assigned ID number is [redacted]. Link 2 Life is a vocational school that works hard to meet the needs of our students. In the case referenced, the student was moved from on class to another class with a later start date....

Ultimately the student chose not to take the class. The student requested a refund for the deposit made on the course. As per the policy signed by the student, Link 2 Life has 45 days to issue the refund for the course minus the non-refundable application fee. In this case, Link 2 Life refunded the entire amount with in the 45 day period. Attached are copies on the enrollment agreement signed by the student and the refund receipt issued back to the student's credit card company. Link 2 Life has done more required and has met our obligation. It is unfortunate that the student felt contacting you was necessary and l hope this will not have a negative impact on the schools highly regarded reputation. Please feel free to contact me with any questions.

April 21,2015
Revdex.com[redacted]
Attn: Ms. [redacted]Re: Ms. [redacted]
Dear Ms. [redacted],Kindly be informed, we have settled the refund issue with Ms. [redacted] on March 25, 2015for the total...

refund amount of $690.00 dollars. Ms. [redacted]'s purchase amount I disputed amountof $1,200 dollars were reviewed by the school. Our records indicate Ms. [redacted] had alreadystarted her online course, therefore according to the schools "Refund Policy'' Non-refundableand Non-returnable items of which Ms. [redacted] had received prior to cancelling her course werededucted as follows: Registration Fee, Text Book, and Online Access Codes.Please see attached items: Student informed of refund and response, Credit Memo Rceipt, andMerchant Copy of Credit Card Refund.
Please let me know if I may answer any questions regarding this letter.
Sincerely
[redacted] / Office ManagerLink 2 Life Emergency Training[redacted] ex: [redacted]

Review: I dropped the online course at Link2Life on about January 30. I am entitled to a prorated refund, given that I was only enrolled in the course for a few days. By contract, and per conversation with [redacted] of the company, I was informed that my refund would be processed within 45 days. I have not received a refund or any information about the amount I will receive or when I will receive it. Moreover, I have sent 1 email and left 2 messages with the company over the course of the last 2 weeks and have not received a response.Desired Settlement: I want my course fees refunded immediately.

Business

Response:

April 21,2015Revdex.com[redacted]Attn: Ms. [redacted]Re: Ms. [redacted]Dear Ms. [redacted],Kindly be informed, we have settled the refund issue with Ms. [redacted] on March 25, 2015for the total refund amount of $690.00 dollars. Ms. [redacted]'s purchase amount I disputed amountof $1,200 dollars were reviewed by the school. Our records indicate Ms. [redacted] had alreadystarted her online course, therefore according to the schools "Refund Policy'' Non-refundableand Non-returnable items of which Ms. [redacted] had received prior to cancelling her course werededucted as follows: Registration Fee, Text Book, and Online Access Codes.Please see attached items: Student informed of refund and response, Credit Memo Rceipt, andMerchant Copy of Credit Card Refund.Please let me know if I may answer any questions regarding this letter.Sincerely[redacted] / Office ManagerLink 2 Life Emergency Training[redacted] ex: [redacted]

Review: I had signed up and paid $300.oo for Link 2 Life's Accelerated EMT Course for January 18, 2016. They canceled the class 2 days before it was to start. I tried contacting them numerous times via phone and email, but no one called or wrote me back for 3 weeks. Finally, their receptionist emailed me back and said that I would have to wait 45 days "per their enrollment agreement" but per their enrollment agreement, it states that if a student withdraws themselves from one of their courses, then and only then would it take 45 days to receive a refund. I didn't cancel or withdraw myself, they canceled the class! I still needed to get my EMT Certification, so I asked if they were going to put on another EMT Course and they said yes, in February. I gave them the benefit of the doubt and asked if they could put me in that class, since I already made partial payment and they said yes. Again, 4 days before the course was to start in February, they said they canceled the class. They emailed me that one time, notifying me of the cancelation, but when I replied, asking to receive my refund, they refused to reply back to me. It took me 13 days to get an answer regarding my refund. Again, I was told to wait 45 days for it, yet at this point, it is going on 68 days!! I've tried sending numerous emails and left countless phone calls requesting someone to call me back, email me back or just answer my question as to when and how I'd get my refund back, and nothing. They are the ones who canceled the class, not me. I gave them 2 separate chances to redeem themselves and provide the class but on both occasions, they failed and now they are not returning my messages or phone calls.Desired Settlement: I would like the "company" Link 2 Life to issue me my REFUND for services they never provided. I signed up to take their course, to attain my EMT Certification in order to get hired for a Fire Department that required the cert, and due to their unprofessionalism and lack of attention, I missed the hiring window for this particular Department. Very unprofessional and I am requesting any help the Revdex.com can give me, before I have to take legal action, thus requiring more time and attention on my part... (which I do not have too much to free up to do this)

Business

Response:

Dear Ms. [redacted],Thank you for your letter regarding one of our students. Your assigned ID number is [redacted]. Link 2 Life is a vocational school that works hard to meet the needs of our students. In the case referenced, the student was moved from on class to another class with a later start date. Ultimately the student chose not to take the class. The student requested a refund for the deposit made on the course. As per the policy signed by the student, Link 2 Life has 45 days to issue the refund for the course minus the non-refundable application fee. In this case, Link 2 Life refunded the entire amount with in the 45 day period. Attached are copies on the enrollment agreement signed by the student and the refund receipt issued back to the student's credit card company. Link 2 Life has done more required and has met our obligation. It is unfortunate that the student felt contacting you was necessary and l hope this will not have a negative impact on the schools highly regarded reputation. Please feel free to contact me with any questions.