Hi, name is *** *** I am %owner of Linked Up Auto Care LLC and I am responding to the customer concern (I.D# ***) that was submitted to the Cincinnati Revdex.com on 4/7/My response is attached to this email along with the valid Receipts signed and date by the customerIf you have
any questions or concerns please contact me.*** ***Owner, Linked Up Auto Care LLCAshburn Rd Forest, Ohio 45240*** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This does not offer any solution to my problem and the details of the business response are untrue
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
To whom this may concern: We are responding to the customer concern (I.D. # [redacted]) that was submitted to the Cincinnati Revdex.com on 4/7/2015. On June 24th, 2014 the customer brought the vehicle in for repair (cranking but not starting). At that time she expressed her anger to me about previously letting someone she knows work on her vehicle in front of her home in the drive-way, and that she believed they messed something up on her vehicle and she would like for me to see if I can figure it out, so I said I would be willing to check it out. We replaced a camshaft position sensor that fixed the problem at the time and the customer paid for the repair and was happy to drive her car home. June 25th, 2014 customer brought the vehicle back with a compliant of the vehicle cranking but not starting. After inspecting the vehicle we let the customer know that according to the check engine light code and inspection that we will have to do a process of elimination which required replacement of parts to guarantee the vehicle would be fixed. We first replaced the crankshaft position sensor and then the fuel pump due to failure of original pump which then fixed the car and had it running. We only charged the customer for replacing the fuel pump and not for replacing the crankshaft sensor. On June 27th, 2014 the customer came to pick up the vehicle and we started up the car and shut it off a couple times to show the customer the problem was fixed, while doing that the car cranked but didn’t start again so we replaced the crankshaft position sensor again under warranty through the parts store that it was purchased from and that fixed the vehicle and the customer was able to leave with her vehicle running (We did not charge the customer for the second replacement of the crankshaft sensor). November of 2014 and over 7,000 miles later the customer called us and told us the vehicle was not starting, So I told her to get it towed to the shop so we can take a look at it and find out what is wrong with the vehicle. After performing a free diagnostics I then discovered that the wire to the crankshaft sensor was broken and also there was no power going to the crankshaft sensor. So I called the customer and informed her about the broken wire and that we should start by replacing the harness to see if that would fix the problem. After both me and the customer called around and found out they did not sell just the harness alone the customer gave me the okay to splice and reconnect the wiring harness to the crankshaft sensor. After that did not fix the problem we proceeded with the diagnostics by replacing the parts that was under warranty (this was not charged to the customer) which was the camshaft sensor and the crankshaft sensor to be sure it had nothing to do with what had already been replaced back in June of 2014 and it turned out not to be the problem. After determining the ECM was not putting out any volts to the crankshaft sensor we suggested to replace the ECM. The customer informed me that she couldn’t afford a new ECM and asked my opinion on buying a used one off of [redacted] and I informed her that I really don’t recommend buying a used ECM because she will have the risk of it ether not working, having other problems or not being the right one but she proceeded to buy a used one. The vehicle then sat in the shop parking lot for over a month until she brought us the used ECM. After replacing the ECM she had it towed to the dealership to get the ECM programmed to the vehicle. After that didn’t work the customer started to get understandably upset and mad so I suggested for me to pay for it to get towed to [redacted] complete auto care to get a diagnostics (which I paid for). They informed me that the fuel pump was bad again so we warrantied and replaced the fuel pump. The car then would start but would not stay running. On 1/21/15 since the customer was very upset and we were not able to figure out the problem in a timley manor I refunded the customer her money in full for all additional expenses such as; ECM, the price of programming the ECM, and price for the tow to the dealership and the customer accepted the refund and signed a valid receipt. I apologized for not being able to help the customer this time around also for any inconvenience.*All dates are referenced to L.U.A.C. invoice #’s: 162, 166, and 441 (all are attached)If any questions or concerns please feel free to contact me.[redacted]Owner, Linked Up Auto Care[redacted]
Hi, name is *** *** I am %owner of Linked Up Auto Care LLC and I am responding to the customer concern (I.D# ***) that was submitted to the Cincinnati Revdex.com on 4/7/My response is attached to this email along with the valid Receipts signed and date by the customerIf you have
any questions or concerns please contact me.*** ***Owner, Linked Up Auto Care LLCAshburn Rd Forest, Ohio 45240*** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This does not offer any solution to my problem and the details of the business response are untrue
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
To whom this may concern: We are responding to the customer concern (I.D. # [redacted]) that was submitted to the Cincinnati Revdex.com on 4/7/2015. On June 24th, 2014 the customer brought the vehicle in for repair (cranking but not starting). At that time she expressed her anger to me about previously letting someone she knows work on her vehicle in front of her home in the drive-way, and that she believed they messed something up on her vehicle and she would like for me to see if I can figure it out, so I said I would be willing to check it out. We replaced a camshaft position sensor that fixed the problem at the time and the customer paid for the repair and was happy to drive her car home. June 25th, 2014 customer brought the vehicle back with a compliant of the vehicle cranking but not starting. After inspecting the vehicle we let the customer know that according to the check engine light code and inspection that we will have to do a process of elimination which required replacement of parts to guarantee the vehicle would be fixed. We first replaced the crankshaft position sensor and then the fuel pump due to failure of original pump which then fixed the car and had it running. We only charged the customer for replacing the fuel pump and not for replacing the crankshaft sensor. On June 27th, 2014 the customer came to pick up the vehicle and we started up the car and shut it off a couple times to show the customer the problem was fixed, while doing that the car cranked but didn’t start again so we replaced the crankshaft position sensor again under warranty through the parts store that it was purchased from and that fixed the vehicle and the customer was able to leave with her vehicle running (We did not charge the customer for the second replacement of the crankshaft sensor). November of 2014 and over 7,000 miles later the customer called us and told us the vehicle was not starting, So I told her to get it towed to the shop so we can take a look at it and find out what is wrong with the vehicle. After performing a free diagnostics I then discovered that the wire to the crankshaft sensor was broken and also there was no power going to the crankshaft sensor. So I called the customer and informed her about the broken wire and that we should start by replacing the harness to see if that would fix the problem. After both me and the customer called around and found out they did not sell just the harness alone the customer gave me the okay to splice and reconnect the wiring harness to the crankshaft sensor. After that did not fix the problem we proceeded with the diagnostics by replacing the parts that was under warranty (this was not charged to the customer) which was the camshaft sensor and the crankshaft sensor to be sure it had nothing to do with what had already been replaced back in June of 2014 and it turned out not to be the problem. After determining the ECM was not putting out any volts to the crankshaft sensor we suggested to replace the ECM. The customer informed me that she couldn’t afford a new ECM and asked my opinion on buying a used one off of [redacted] and I informed her that I really don’t recommend buying a used ECM because she will have the risk of it ether not working, having other problems or not being the right one but she proceeded to buy a used one. The vehicle then sat in the shop parking lot for over a month until she brought us the used ECM. After replacing the ECM she had it towed to the dealership to get the ECM programmed to the vehicle. After that didn’t work the customer started to get understandably upset and mad so I suggested for me to pay for it to get towed to [redacted] complete auto care to get a diagnostics (which I paid for). They informed me that the fuel pump was bad again so we warrantied and replaced the fuel pump. The car then would start but would not stay running. On 1/21/15 since the customer was very upset and we were not able to figure out the problem in a timley manor I refunded the customer her money in full for all additional expenses such as; ECM, the price of programming the ECM, and price for the tow to the dealership and the customer accepted the refund and signed a valid receipt. I apologized for not being able to help the customer this time around also for any inconvenience.*All dates are referenced to L.U.A.C. invoice #’s: 162, 166, and 441 (all are attached)If any questions or concerns please feel free to contact me.[redacted]Owner, Linked Up Auto Care[redacted]