Links Lawn Service

I have been in business for 6 years and have had to deal with different complaints from the actual yard service and or  billing in that
time. I have always
sided with the customer  and either returned and fixed the complaint that day or st'.>on after, sometimes waiving the charge for...

service if we were not able to fix the concern. (Mowed to short)In Mr. [redacted]'s case I am really not totally sure what I can do to make him happy. We have always shown up and provided excellent service. Mr. [redacted] was a new client to me this year from a client list I bought from a different company that was no longer providing residential service.I called him to let him know that I had acquired his account from the previous company and would honor their prices for this
year and that my company would begin service weekly at Mr. [redacted]s home.The season started and we provided service to his home, after Mr. [redacted] did not respond or pay his bill online we called again
to collect the money for service and was met with a very condescending attitude of just charge my card on file, with which I had to explain to him again that we
do not have his card
that we were a new company providing lawn service to him. We were able to get his card and he paid the balance on his account .We emailed him a statement each month for him to pay online and
he did not, after 2 months we called again asking him to pay online and he again was rude and said that he had told me to charge his card and could not understand why I was not charging him after each service, I explained that we do not
like to just charge without the customers knowledge and all he had to do was approve the invoice and respond to the email with yes please charge my card on file or pay the bill himself by clicking on the link provided.I contacted Mr. [redacted] to explain that we would be billing him every'' two
weeks" from now on via email and that we would just charge his card on file. This was my error,
because the first time we charge his card on the 15th of September we had provided
service to his house 3 times . (September 1, September 8 and September 15) because of our billing cycle I used the terminology that we would bill every" two weeks" not
every two mows which is what M r. [redacted] understood
it to be, But we bill on the last day of each month and the 15 of each month and that was every two  weeks to 
me and the  other 149 residential customers that I service each
week. Mr. [redacted] called me
and asked why he was charged for 3 mows and not tw o. I explained "it's just the way it fell this month, had his service day been on any other day other than Friday in September we would have only had two mows
by the 15th of
the month and he replied with" "well that's not what you said, you said
every two weeks you
would bill me and I want
a refund" I explained that if he was not
happy with the service that I would be willing to give him a refund but that if the service was satisfactory that I would not give him a refund and that we provided a service and we expect to be paid for it he
agreed that he was happy with the service just not the billing. We continued to argue for a few minutes on what two
weeks was and how the billing cycle worked with no resolve,the conversation did get heated because  he continued to  interrupt 
and try  to  talk while we were trying to explain, he kept repeating that I said two weeks and 15 days is
not two weeks. I informed him that we would just have to agree to disagree and that we were not able
to  meet his standards and we should just part ways now to which he said no that he wanted me to
finish the mowing season and that he was a paying customer and that if I did not continue to provide mowing service to him that he would tell everyone on social media  and file a complaint with the Revdex.com. I informed him that I have the right to refuse service to anyone and that we
would no longer mow for  him because
we  could not come to a mutual agreement, and he had the right to file a complaint
if he wanted too.I have never really had anyone ever complain that I was asking for their permission to charge their card and for sure do not think this is something that I have done wrong morally or unethically, all I did is what was asked of me. I will not be
giving Mr. [redacted] a refund we provided the service to above industry standard and expect to be paid which we have. I understand that he is not happy with our billing cycle and that we ask for permission to charge his card, but our practices will not be changing and in fact by
doing it this way it resolves many disputes ahead of time because it allows for the customer to bring up any issues with the service or the charge.