Linon Home Decor Products, Inc.

I called the Linon customer service number in my assembly book for help. a recorded message said someone would get back to me in 3 days! that was mid last week & still no call. I would have rated there service as no stars but then it would look like I forgot to rate them.

The missing part has been shipped yesterday to the customer.That should resolve the incident.Thanks George

The customer bought this item from a *** store that is now closed The item was on closeout The Customer Service staff of Linon explained to the customer that this was a closed out item and we did not have it any longer No guarantees were ever made to the customer
After reviewing the pictures we concluded that the item shows wear and tear For that reason we have closed out this case and cannot replace the item purchased. Thanks George S*Linon Home Decor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved becauseThey have not replaced the legThey sent A leg that doesn't match and they did not include the hardware to put the (WRONG) leg onto the chair Over days have gone by without response from "customer service." They claim to have different leg colors for this item *** the same chair shows only one type of leg style with one type of paint color They have not apologized for their mistake D- Revdex.com rating is being generous.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:That is not quite true I attempted to remedy this mess with the company as I only needed a replacement part Assuming that would be EASY, I'd already disposed of the box After several go rounds about my address, item number, all of which was provided in my original email, another days went by without response, and then another week after claiming versions and asking which I wanted (told them I only found one version on the chair, so that is the one I needed, I reported this company to *** On Friday of last week, ***, someone finally responded that replacement leg would be sent, (still waiting), after 1st claiming there are different legs for chair, which *** item thoroughly disputes *** has agreed to send a replacement, not through any CUSTOMER service from this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has
been resolved Why it took nearly months with multiple calls to the company and finally a complaint filed with the Revdex.com to get this resolved shows poor customer service after initial sale
Sincerely,
*** ***

We will contact the customer immediately and let you know what action we are taking to resolve. Thank You *** ***Linon Home Decor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The customer received the part they were requesting on 2-and are satisfied with it The rubber parts were pre installed so there would be no problems. Thank You George S*Linon Home Decor

We have sent the customer a new table That will resolve the issue Not sure what caused the problem but it is resolved.ThanksGeorge S*Linon Home Decor

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The part that Linon sent (which was received on 2/*/16) is NOT the right part It appears to be from another cart and does not fit our cart Attempts wer made by Linon (prior to receipt) to "chisel out" the black insert in the assembled part.We still want JUST the correct black rubber piece that fits the above referenced cart.Thank you *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The item has been replaced to ** *** satisfaction The issue is closedThanks George S*Linon Home Decor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I was sent sliders for the stools with the
promise that I will receive more when they are back in stock at the business This issue is resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have sent via *** another set of rubber inserts and have contacted the customer to expect them Hopefully this will resolve the issue. Thanks George S*Linon Home Decor Product

We sent a second replacement part today via Fedex Hopefully this will solve the issue We examined the part and it is what the customer has asked for. Thanks GeorgeLinon Home Decor###-###-####

WE will send the necessary hardware.   The customer has not contacted us and our customer service number is on all our Cynthia documents.  Thanks George S[redacted]Linon Home Decor

We were first told of this complaint on an email from the customer on Saturday.    A replacement mirror has already been sent  to the customer.   His issue appears to be with Amazon Customer Service ho he tried to contact. Thanks  George S[redacted]Linon Home Decor

The part was sent to the customer and received on February * via [redacted].I assume that was all the customer was anticipating so we consider this closed.   Thanks  George S[redacted]Linon Home Decor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]